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  • The Best Social Media Scheduling Tools in 2025 (+ How to Pick the Perfect Fit)

    The Best Social Media Scheduling Tools in 2025 (+ How to Pick the Perfect Fit)

    Schedule smarter, not harder. Compare the top social media scheduling tools of 2025, see side-by-side features & pricing, and learn how to choose the right scheduler for your workflow. The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    It goes without saying that managing multiple social media platforms — whether for yourself or for a brand —  can mean some serious multitasking. On any given day, you are:

    Creating social media posts, repurposing existing content for socials, staying on top of trends across multiple platforms, reviewing your analytics for social media reporting, and so much more.

    If you’re a creator or a small business owner managing your social media presence yourself, all of this is in addition to running your business.

    Luckily, there are plenty of social media management tools to take some of the tasks off your to-do list — and make all that work a little more fun. 

    These are the 11 best ones — and plenty of alternatives to each tool, if you need them. Here's a quick summary:

    Comparison table: The 11 best social media management tools

    Tool name

    Free plan/trial

    Price

    Best for

    Top features

    Buffer

    Free forever for up to 3 social media channels

    $6/month/channel

    Creators and small business owners

    Store ideas, curated content, and any notes on the go using the Create space


    The Streaks feature helps you build and maintain a consistent posting habit 


    The Start Page helps you ditch dry, boring, and generic link-in-bio tools and enables you to create a customizable landing page that’s authentically you

    Hootsuite

    No free plans. All plans have a 30-day free trial

    €149/user/month for five social media channels

    Mid-sized businesses practicing social listening

    Amazing social listening dashboard


    Granular control over various access to team members


    Competitor analysis of your social media reports

    Tailwind

    Free plan available for one account and five posts per month

    $19.99/month for 400 posts on one account

    Managing your Pinterest account

    Browser extension to save and create new pins seamlessly


    Schedule pins at preset intervals


    SmartGuide to recommend best practices

    SocialPilot

    No free plan. 14-day free trial for all paid plans

    $30/month for one user and seven social media accounts

    Social media agencies

    Separate and branded dashboards for various clients


    Simple approval process requiring no login


    Reporting features where you can auto-send personalized performance reports regularly

    Zoho Social

    No free plans. 15-day free trial for all paid plans

    $15/month for one user and 11 social media channels

    Zoho users

    Integration with Zoho products like CRM and Desk


    Customized social listening dashboards

    Automate reposting your top-performing social media posts

    Sprout Social

    No free plans. 30-day free trial for all paid plans

    $199/seat/month for five social media profiles

    Having one tool for social media marketing and influencer marketing

    Aesthetic performance reports

    Built-in influencer marketing software

    Employee advocacy for curating a special employees-only social media feed

    Oktopost

    Pricing isn’t publicly available

    Pricing isn’t publicly available

    B2B companies

    Premade dashboards by B2B social media experts

    Every post is assigned to a campaign

    Tracks buyer journeys

    Later

    No free plan. All paid plans have 14-day free trial

    $25/month for nine social media profiles and one user

    Agency support

    Social management, influencer marketing, social listening, and agency support all rolled into one

    Store images, posts, and any content you plan to use in their Media Library

    Automatic creator attribution for any post you import from Instagram

    Socialinsider

    No free plan. All paid plans have 14-day free trial

    $99/month for up to 20 social media accounts

    Social media analytics

    You can compare your performance against competitors on KPIs like engagement rate and follower growth

    Discover the performance of your various content pillars to monitor which ones resonate the most with your audience

    Easy-to-use dashboard that allows you to understand your social media performance easily

    Manychat

    Available with limited features

    Starts at $15/month

    Chat automation

    Template gallery to create customized DM campaigns

    Reply to social DMs 24/7 with chat automation

    AI assistant to help set up chat workflow

    Sprinklr

    Not publicly available

    Not publicly available

    Enterprise organizations

    Persona apps to simplify navigation for social media managers — they only see metrics they need to

    Customize content to fit diverse audiences

    AI-powered image detection capabilities

    1. Buffer

    Best social media management tool for creators and small businesses

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    Free plan/trial available: Yes. Free forever for up to 3 channels. All paid plans also have a 14-day free trial.

    Price: Paid plans begin at $6/month/channel.

    Favorite features:

    • Store ideas, curated content, and any notes on the go using the Create space
    • The Streaks feature helps you build and maintain a consistent posting habit 
    • The Start Page helps you ditch dry, boring, and generic link-in-bio tools and enables you to create a customizable landing page that’s authentically you

    You knew Buffer was going to be at the top of this list, didn’t you? Sure, I’m biased because this is the Buffer blog, but I was a Buffer customer long before I was a writer on the team.

    The thing I love most about Buffer is its simplicity. On the surface, Buffer looks like a simple tool. Add your accounts, start social media scheduling, and you’re A for away. But as great as that is, you’ve just scratched the surface of what Buffer can do.

    • You can store the social media post ideas that pop up in the shower or while walking the dog because the mobile app is so smooth, accessible, and easy to use
    • You can create beautiful, branded social media reports for stakeholders and get metrics tailored to you — no more questioning, “At which times do I get the most engagement? Which posts give me the most bang for my buck?”
    • You can build your very own customized landing page in minutes. You’ll be surprised at how easy it is to create, seriously

    Buffer is a pioneer in the industry for adding planning, scheduling, analytics, and more for new social media platforms. 

    With new social channels entering the chat rapidly (here’s looking at you, Threads and Bluesky), you’d want a social media management tool that’s flexible and quick to adapt.

    It’s one of the only social media scheduling tools that has habit-building features like streaks to help post consistently.

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    And it’s continually coming up with handy features you’ll actually find helpful — like a template library to spark content ideas (especially when you’re short on time!). This feature is still in beta, but it’ll soon be rolled out to call customers.

    Besides this, Buffer has all the basics checked: You can schedule posts easily, respond to comments, use its AI assistant to help speed up content creation, and collaborate with your team easily.

    Buffer isn’t the best choice for you if you run a large enterprise company with a complex social media team. Its features are simple, straightforward, and powerful. But they are primarily geared toward creators and scrappy small businesses.

    2 alternatives to Buffer

    Loomly is also a good choice, especially if you’re a freelance social media manager. It has decent collaboration features and approval workflows, designed for someone managing multiple content calendars. But it’s not too complicated either (not a good fit for bigger social media agencies).

    It has a free plan for up to three social media accounts, but allows scheduling only five posts per month. The pricing of its paid plans is not publicly available.

    Metricool is also a decent alternative to Buffer. It can do all the basics of social media management, from post-scheduling to customized landing pages. Metricool has a free plan allowing you to publish up to 50 monthly posts. Paid plans begin at $22/month to schedule unlimited posts.

    2. Hootsuite

    Best social media management tool for mid-sized businesses practicing social listening

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Hootsuite

    Free plan/trial available: No free plans. Paid plans have a free trial of 30 days.

    Price: Pricing starts at €149/user/month for five social media channels. 

    Favorite features:

    • An extensive social listening dashboard to help you monitor trending keywords, competitors, and brand mentions
    • Granular control over the access you can provide to various team members — perfect for complex teams
    • You can stack your social media reports against competitors & your industry in general to examine how you’re performing against these benchmarks

    Hootsuite is well-known in the social media management world, and for good reason: I love its social listening feature. Since acquiring Talkwalker, it has become even more powerful. 

    You can choose your location and a topic to analyze, and the platform will give you an in-depth report about what people have been saying about that topic for the past week.

    Hootsuite also has an excellent team management feature. You can create multiple sub-teams and minutely decide what level of access to give to your team members. An A+ feature if you’re a freelance social media manager or run a social media marketing agency.

    The AI assistant can also do a lot — there are options to use copywriting formulas to write posts, repurpose existing posts, etc. But on testing, I found most outputs need a lot of refining.

    I also don’t enjoy how complex the home dashboard is. It’s a bit overwhelming, and while feature-rich, Hootsuite definitely isn’t easy to use.

    2 alternatives to Hootsuite

    Keyhole is a solid Hootsuite alternative, specifically for social media listening. Its fundamental social media management features (like scheduling, storing ideas, creating graphics, and team collaboration) aren’t as strong as Hootsuite's, but the social listening feature is a tad bit better.

    Better how? The dashboard is more user-friendly, and the audience insights are deeper. For example, you can also analyze whether the overall sentiment on a topic is positive, negative, or neutral. Keyhole doesn’t display its prices publicly.

    Mention is also a great tool that has the best of both worlds from Keyhole and Hootsuite. Granted, its social listening features and analytics aren’t as good, but it’s decent enough. It also allows you to do all the basic social media management stuff like scheduling posts for X, LinkedIn, Instagram, and Facebook. Prices start at $49/month for up to four social media accounts. There’s no free plan.

    3. Tailwind

    Best social media management tool for managing your Pinterest account

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Tailwind

    Free plan/trial available: Free plan available for one account and five posts per month.

    Price: Paid plans begin at $19.99/month for 400 posts per month on one account.

    Favorite features:

    • Schedule your pins at preset intervals
    • A browser extension to create new pins from anywhere and save them to relevant boards
    • SmartGuide monitors your Pinterest activity and alerts you on the recommended best practices to inform your Pinterest strategy

    Sure, plenty of social media management software can help you schedule pins on Pinterest and manage your Pinterest account. But Tailwind was one of the first social media management apps specifically for Pinterest.

    Its sole focus is on Pinterest, and it's an official Pinterest partner. So if you’re someone who’s looking to burrow down on this platform or grow your following on Pinterest exclusively, you’ll want to check out Tailwind.

    The thing I find most useful? You can transform your photos into fantastic pin designs in one click. It’s like having your own, personalized Canva for Pinterest within your social media management tool.

    Apart from this, you can schedule pins, add them to preset boards, and even spread them out at various intervals for maximum engagement. On testing, Tailwind was quite easy to use! The browser extension was a bit wonky and slowed me down, but that just might be my browser (Brave).

    What I don’t like is that the free version of Tailwind is basically non-existent for anyone taking Pinterest marketing seriously. There are only five free posts per month. As veteran pinners will know, that’s just not enough, especially since Pinterest often thrives on quantity.

    2 alternatives to Tailwind (for other social media channels)

    Hypefury is the Tailwind of X. It has an inspiration panel to see other creators’ top tweets and has auto-comments to promote your newsletter, small business, or any other venture. There’s no better tool if you’re looking to grow on X.

    That said, there's no free plan. Paid plans begin at €29/month. You can connect one X account and schedule posts for up to one month.

    Shield is the alternative to Tailwind if you’re big on LinkedIn. Its unique selling point is its in-depth LinkedIn analytics — you can identify key themes in your content and which topics get the most likes from your audience. There’s no free plan. Paid plans begin at $15/month for one LinkedIn account.

    4. SocialPilot

    Best social media management tool for social media agencies

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Social Pilot

    Free plan/trial available: No free plans. Free trial for all paid plans available for 14 days.

    Price: Prices start at $30/month for one user and seven social media accounts. Only one user is included in this pricing. You need to upgrade your plan to add your team members.

    Favorite features:

    • Separate your dashboards for various clients and whitelabel them with customized colors, logos, etc., to give your customers a premium experience
    • Simple approval process with easy, shareable, personalized links — requiring no sign-ups from your clients
    • Auto-send various clients personalized and branded social media performance reports

    SocialPilot screams agency. Even its pricing plans have “Agency” and “Agency+” options. Take the approval process: you can share direct personalized links (no sign-ups required) that compile everything your client needs to review on a single screen. The whole workflow is designed to be agency-first

    The dashboard is also user-friendly if you manage multiple clients. You can have different sub-dashboards for various clients to keep their management separated from the rest. You can also whitelabel the platform to provide a customized experience to your clients.

    Like Hootsuite, SocialPilot offers granular control over which team members can do what tasks, but it’s much more affordable and simpler to use.

    I didn’t mention the basic features like scheduling, reporting features, and AI assistant, but SocialPilot has all the fundamentals, too. 

    2 alternatives to SocialPilot

    Sendible is also designed for agencies, like SocialPilot. It has similar features like personalized dashboards, automated reports, and custom permissions. I’d say the user experience of Sendible is a tad bit better, but SocialPilot’s approval workflow is superior to Sendible. 

    Choose Sendible if you’re an agency that’s scaling fast. Its pricing plans are more accommodating toward bigger agencies. Similarly to SocialPilot, paid plans begin at $29/month for one user and six social media profiles. There’s no free plan.

    Pallyy is a good alternative to SocialPilot if you want something simple. There’s no branded dashboards, but you can have customized colors. There’s a feedback overview that’s very straightforward to use, but can get cluttered if you manage a ton of clients. Pricing is also simple: 

    They have two plans — one is an unlimited plan and the other is a pay-as-you-go option. The latter is suitable for small agencies. Pricing starts at $25/month. Additional users cost $29/month.

    5. Zoho Social

    Best social media management tool for Zoho users

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Zoho

    Free plan/trial available: No free plan. All paid plans have a 15-day free trial.

    Price: Pricing starts at $15/month for one user and 11 social media channels.

    Favorite features:

    • Integration with other Zoho products like CRM and Desk for smooth management
    • Build your own customized social media listening dashboard to track brand mentions, stay on top of trends, and more
    • Automate your social media posts to repeat at a certain cadence to repost your content without any intervention

    Zoho is a well-known name in the tech industry. It offers CRM solutions, emailing services, payroll processing, customer service software, and a whole lot of other products that knowledge workers use. 

    If you work in a company that already uses Zoho for various purposes, Zoho Social is a great social media management tool you should consider.

    I’ll be honest: Zoho Social has nothing that sets it apart. Like Buffer’s known for its ease and flexibility, and Hootsuite for its feature-richness, Zoho Social doesn’t have any major unique selling point to make it stand out. 

    But that isn’t to say it can’t get the job done. If you need something simple to schedule your posts, analyze their performance, and create the occasional report, Zoho can do the job just fine.

    Zoho Social is especially great because it integrates with Zoho Desk (its customer service software). Some businesses just get a lot of queries from customers on social media.

    If you’re one of those, Zoho Social is great because you can integrate social media for customer service and social media for marketing seamlessly.

    I’d recommend signing up for Zoho Social only if you’re already in the Zoho ecosystem and your social media marketing strategy is still developing.

    Once you’ve fleshed out a roadmap, you might move toward a more specialized social media management software that caters to your unique needs. Or if you have the budget, you can add a separate tool in addition to Zoho Social.

    2 alternatives to Zoho Social

    HubSpot is the enterprise version of Zoho. It has a social media management software that can help you build campaigns, schedule social media posts, and link all your social media activity back to the HubSpot CRM.

    Like Zoho Social, HubSpot’s social media management tool isn’t the best in the market — but it’s an easy choice if you already use HubSpot products.

    There are many pricing plans, but the one that includes social media starts at $890/month for three users (and you have to pay annually). You can connect up to 50 social media accounts and schedule 10K posts per month.

    For republishing top-performing content, you can also use MeetEdgar. Other than that, MeetEdgar also has basic social media management software features like scheduling posts, tracking performance, etc.

    It costs $29.99/month for up to five social accounts. There’s no free plan.

    6. Sprout Social

    Best social media management tool for using one tool for social media marketing and influencer marketing

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Sprout Social

    Free plan/trial available: No free plan available. All paid plans have a 30-day free trial.

    Price: Pricing starts at $199/seat/month for five social media profiles. There are no monthly billing options.

    Favorite features:

    • Super aesthetic reports
    • Influencer marketing software to help you run two strategies with one tool
    • Employee advocacy feature to help you curate a feed specifically for your employees

    Sprout Social acquired Tagger Media in 2023. So, now, not only can it help you with social media management tasks like scheduling posts, tracking brand mentions, and monitoring analytics, it can also help you find influencers and collaborate with them

    This is a major headache eliminated if you’re a social media manager responsible for running your social media marketing plan and your influencer marketing strategy.

    That said, Sprout Social isn’t lackluster in the social media management department either. It has an AI assistant, like all popular social media management tools, and its reports are beautiful. You can use various interactive charts and graphs to visualize information — and it’s just a treat to look at.

    All that said, Sprout Social is definitely not for the creator or small business. It comes with a hefty price tag and the paid plans don’t include the cost of integrating the influencer marketing software. Welp.

    If you’re a big company with the big bucks, Sprout Social might be worth your money. But if you’re a small business with a shoestring budget, choose two different tools for your social media and influencer marketing strategy not to burn a hole in your pocket.

    2 alternatives to Sprout Social

    Meltwater is multiple software rolled into one. It has a media relations tool, social listening dashboard, social media management, influencer marketing software, and a whole lot more. 

    If you prefer having one tool for multiple use cases, Meltwater is a fine choice. 

    The pricing isn’t publicly available.

    Brandwatch is another software that has four tools: social media management software, influencer marketing, consumer intelligence, and media intelligence. It has an influencer database of 30 million creators and the CRM is quite easy to use. 

    Pricing for this tool is also not publicly available.

    7: Oktopost

    Best social media management tool for B2B companies

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Oktopost

    Free plan/trial available: Pricing not publicly available.

    Price: Pricing not publicly available.

    Favorite features:

    • Premade dashboards by B2B social media experts to help you track important metrics
    • Each post is assigned to a campaign for accurate social media reporting
    • Tracks buyer journeys

    Oktopost specializes in social media management for B2B companies. Every scheduled post is assigned to a campaign for better reporting, and UTM parameters are added to every link you share on social media.

    The analytics also look a tad bit different than your usual social media management software: Oktopost tracks the buyer journey to understand how your social media campaigns are impacting revenue. 

    The B2B social media experts at Oktopost also recommend premade dashboards that you should be monitoring to analyze your social performance.

    A major downside, however, is that you can’t get a feel for the product because there’s no free trial or publicly available pricing.

    2 alternatives to Oktopost

    Content Studio is also quite B2B oriented. You can curate existing content from X, YouTube, and the web. There’s also an in-built RSS feed reader so you can control what you see on your social profiles’ news feed. You can even find influencers on X, YouTube, and Instagram. 

    You can also schedule blogs on Medium, WordPress, Webflow, etc. along with social media management. There’s no free plan, though. Paid plans begin at $29/month for five social media accounts and one user.

    There’s nothing that makes Missinglettr specifically useful for B2B companies, but it has a ‘drip social media campaigns’ feature that’ll be quite useful for any B2B organization.

    You can connect your company blog, Medium, or YouTube channel, and Missinglettr will automatically extract the most valuable quotes and images to post about it on social media. 

    You can also curate content like on Content Studio. Pricing begins at $15/month three social media profiles. There are no free plans.

    8. Later

    Best social media management tool for getting agency support

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Later

    Free plan/trial available: No free plan available. All paid plans have a free trial of 14 days. 

    Price: Pricing starts at $25/month for nine social media profiles and one user. You can schedule up to 30 posts per profile. 

    Favorite features:

    • Social management, influencer marketing, social listening, and agency support all rolled into one
    • Store images, posts, and any content you plan to use in their Media Library
    • Automatic creator attribution for any post you import from Instagram

    Later is the complete solution for people who need agency support, along with the features of social media management apps. Its social media features aren’t revolutionary — you can schedule posts, create a custom link-in-bio page, and measure your analytics, but that’s pretty much it.

    What makes Later stand out is its agency services. Their team handles your organic social media marketing from A-Z — they help you form your strategy and execute it. Later’s approach is to combine your social content with creator partnerships and even social media advertising.

    They also take over managing relationships with your audience — the agency will respond to comments and DMs on your behalf.

    If you’re looking to outsource your social marketing efforts, Later might be the perfect choice. You can just oversee everything instead of doing it yourself.

    But remember agency services aren’t included in their standard price. It will come at an additional cost and it might not be the most affordable option.

    1 alternative to Later

    SocialBee is also a tool that provides agency services in addition to social management. Their service is called ConciergeBee, and they also provide content marketing services in addition to the usual social media tasks. 

    They don’t have community management features for social platforms other than Instagram and LinkedIn. They don’t have a free plan for their tool. Paid plans begin at $29/month for five social profiles and one user.

    9. Socialinsider

    Best social media management tool for social media analytics

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Socialinsider

    Free plan/trial available: No free plans. All paid plans have a free trial of 14 days.

    Price: Pricing starts at $99/month for up to 20 social media accounts.

    Favorite features:

    • You can compare your performance against competitors on KPIs like engagement rate and follower growth
    • Discover the performance of your various content pillars to monitor which ones resonate the most with your audience
    • Easy-to-use dashboard that allows you to understand your social media performance easily

    Socialinsider is an analytics tool that provides in-depth reporting on your social posts. In one dashboard, you can monitor engagement, reach, impressions, follower growth, and more across all your social platforms.

    This tool doesn’t have many traditional features like the ability to schedule posts. It’s a dedicated analytics tool. Socialinsider is the perfect choice for someone who needs more detailed insights for their social channels.

    You can use it in conjunction with some other tools on this list or use it as a standalone tool if you’re fine with manual posting and social engagement.

    2 alternatives to Socialinsider

    Rival IQ is another great choice if you’re looking for a dedicated analytics tool to help you dissect your social posts. Rival IQ is more suited to agencies because you can add multiple companies to its dashboard.

    Pricing starts at $239/month for 10 companies. All paid plans have a 14-day free trial. There’s no free plan.

    Siftsy also deserves a shout if you want to analyze your social media comments. All you have to do is upload a CSV file of the URL of your social media posts, and the tool will analyze the comments on it. The pricing for this tool is not publicly available.

    10. Manychat

    Best social media management tool for chat automation

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Manychat

    Free plan/trial available: The free plan has limited features, like a limit on the number of ‘contacts’ you can engage with.

    Price: Pricing starts at $15/month and increases with the number of contacts.

    Favorite features:

    • Template gallery to create customized DM campaigns
    • Reply to social DMs 24/7 with chat automation
    • AI assistant to help set up chat workflow

    Manychat, like Socialinsider, doesn’t have the classic social management features. But it’s an excellent add-on for social marketing automation.

    Have you ever seen those “comment for link” posts where the creator automatically sends the link to a product or info about a topic once you comment something? That’s what Manychat helps you automate!

    You can use this tool to communicate with leads, follow up on time, and ensure you respond to every message you receive on social media.

    The only con is that Manychat only works with Instagram, Facebook, and WhatsApp. If you have your primary social accounts on other channels — like X or LinkedIn — you can’t integrate it with this tool.

    That said, Manychat’s chat automation for TikTok is in beta, so it’s possible they might add more platforms in the future.

    2 alternatives to Manychat

    Linkdm is another chat automation tool but it’s exclusively for Instagram. You can do a lot with it if Instagram is your primary channel, but if you plan to expand your presence in the future, Manychat is a better tool. Linkdm’s UI and UX is also a little clunky. 

    There’s a free plan with a 1,000 DMs/month limit. Paid plans begin at $19/month.

    Spurnow also allows you to build AI customer service using your knowledge base. Its CRM is quite comprehensive, and you have excellent customization options. There are no free plans. Paid plans have 7-day free trials and begin at $79/month.

    11. Sprinklr

    Best social media management tool for enterprise organizations

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Sprinklr

    Free plan/trial available: Not publicly available.

    Price: Not publicly available.

    Favorite features:

    • Persona apps to simplify navigation for social media managers — they only see metrics they need to
    • Customize content to fit diverse audiences
    • AI-powered image detection capabilities

    Sprinklr is a customer experience management tool with social management features. It’s an enterprise-grade software, meeting all the governance requirements of companies of that size.

    Apart from social media, Sprinklr also has social listening features, competitive benchmarking, social advertising, and conversational commerce features.

    If you’re a large company, it’s also important you use a tool like Sprinklr because it integrates with all the tools in your tech stack, providing you a unified view of all your efforts in one dashboard.

    The learning curve in such tools is long — in addition to the monetary investment — so keep that in mind before you finalize an enterprise tool.

    1 alternative to Sprinklr

    Khoros is an excellent alternative to Sprinklr if you need a community tool to merge with your social management. It has all the listening, employee advocacy features like Sprinklr, too.

    What should you look for in social media management apps?

    The problem with choosing social media management platforms is:

    • The market is saturated with plenty of social media tools
    • Most social media management software has pretty much the same core features
    • Finding their differentiators among all the features is time-consuming and can take some trial-and-error

    In this scenario, choosing the right social media management software can become a difficult task. How do you know which is the right one for you? Here are five questions you should ask yourself while evaluating social media tools:

    1. Does the social media management platform connect with all major social networks?

    Your social media efforts might be focused on one social media platform right now, but that’s bound to change as you grow.

    Your target audience is present in multiple social networks and you’ll likely expand into multiple social media channels as you scale.

    For starters, you can choose specialized social media management apps focusing on just one network, but eventually you might need a platform that connects with all major networks.

    💡
    Pick a tool that integrates with all major social networks and also works to add new channels as they release.

    2. Does the social management tool have strong reporting features?

    One of the core aspects of a well-made social media strategy is having comprehensive analytics. A social media presence in a silo is ineffective.

    You need detailed analytics to prove social media ROI. This is true for everyone — social media managers, agencies, freelancers. In all social media management tools, examine the performance measurement tools thoroughly. They should go beyond measuring the basic analytics.

    Does it calculate the social media metrics you need? Can you measure audience engagement accurately? Are all customer interactions accounted for? Are the reporting tools providing in-depth analytics for multiple platforms?

    💡
    Choose a tool that has in-depth reporting features. If you can’t afford that right now, you can also find a dedicated analytics tool that integrates with your management tool.

    3. Does the social media management software have strong collaboration tools?

    If you’re a creator operating solo, you might not need collaboration features for your marketing efforts. But social media managers and agencies need strong team collaboration tools to work together.

    Nail down the specifics of what you need to work together seamlessly. Do you need granular level permission control? Or a smooth social media workflow to onboard clients?

    Almost all social media management tools have plans that allow for team collaboration where you can add multiple team members. But there are differences in a few features (like permission levels). Check for those.

    💡
    Pick a tool that has the collaboration features you need. The more granular it can get, the more you can customize permissions. But remember it’ll also likely get more complex to set up and use.

    4. Will the price of the social media management tool stay in budget as you scale?

    Maybe you choose the tool that the world’s biggest companies use. But what’s the point if it goes out of pocket as soon as you grow?

    Don’t just look at the current price of social media management tools. Calculate the cost when you want to connect multiple accounts.

    The best social media management tool will be able to scale with you — whether that’s in adding team members or adding multiple social media profiles.

    💡
    Understand the pricing of the tool you pick. Choose one that has plans you can upgrade to as your business grows, not one that becomes out-of-pocket.

    5. Does the social media tool have specialized features you need?

    Despite the competition, most social media management tools have few features especially designed for their target audience.

    Buffer has a DIY landing page builder for its creators and Sprout Social has an influencer marketing tool, for instance. Many tools also help you generate ideas, choose from an extensive media library, or provide an easy to use visual content calendar.

    Articles like this one will help you understand the few features that make a social media management platform different from the rest.

    💡
    Find the specialized features of the tool you land on and ensure its USP aligns with your unique requirements.

    After your initial analysis, you’ll be left with a handful of social media management tools that fit your budget and your needs.

    Luckily, most tools have long free trials that you can use to get a feel for the software before committing to a monthly or yearly subscription. Yes, testing all shortlisted social media software within free trials is a bit tedious. But it’ll help you make the best long-term choice.

    Did we miss adding your favorite social management tool to this list? Tell us in the comments which software you love and why!

  • How to Schedule Instagram Stories in 2025 (2 Easy Methods + Tips)

    How to Schedule Instagram Stories in 2025 (2 Easy Methods + Tips)

    Two ways to schedule and publish Instagram Stories, step-by-step, plus tips and tricks to get the most out of your stories and content. The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    It goes without saying that managing multiple social media platforms — whether for yourself or for a brand —  can mean some serious multitasking. On any given day, you are:

    Creating social media posts, repurposing existing content for socials, staying on top of trends across multiple platforms, reviewing your analytics for social media reporting, and so much more.

    If you’re a creator or a small business owner managing your social media presence yourself, all of this is in addition to running your business.

    Luckily, there are plenty of social media management tools to take some of the tasks off your to-do list — and make all that work a little more fun. 

    These are the 11 best ones — and plenty of alternatives to each tool, if you need them. Here's a quick summary:

    Comparison table: The 11 best social media management tools

    Tool name

    Free plan/trial

    Price

    Best for

    Top features

    Buffer

    Free forever for up to 3 social media channels

    $6/month/channel

    Creators and small business owners

    Store ideas, curated content, and any notes on the go using the Create space


    The Streaks feature helps you build and maintain a consistent posting habit 


    The Start Page helps you ditch dry, boring, and generic link-in-bio tools and enables you to create a customizable landing page that’s authentically you

    Hootsuite

    No free plans. All plans have a 30-day free trial

    €149/user/month for five social media channels

    Mid-sized businesses practicing social listening

    Amazing social listening dashboard


    Granular control over various access to team members


    Competitor analysis of your social media reports

    Tailwind

    Free plan available for one account and five posts per month

    $19.99/month for 400 posts on one account

    Managing your Pinterest account

    Browser extension to save and create new pins seamlessly


    Schedule pins at preset intervals


    SmartGuide to recommend best practices

    SocialPilot

    No free plan. 14-day free trial for all paid plans

    $30/month for one user and seven social media accounts

    Social media agencies

    Separate and branded dashboards for various clients


    Simple approval process requiring no login


    Reporting features where you can auto-send personalized performance reports regularly

    Zoho Social

    No free plans. 15-day free trial for all paid plans

    $15/month for one user and 11 social media channels

    Zoho users

    Integration with Zoho products like CRM and Desk


    Customized social listening dashboards

    Automate reposting your top-performing social media posts

    Sprout Social

    No free plans. 30-day free trial for all paid plans

    $199/seat/month for five social media profiles

    Having one tool for social media marketing and influencer marketing

    Aesthetic performance reports

    Built-in influencer marketing software

    Employee advocacy for curating a special employees-only social media feed

    Oktopost

    Pricing isn’t publicly available

    Pricing isn’t publicly available

    B2B companies

    Premade dashboards by B2B social media experts

    Every post is assigned to a campaign

    Tracks buyer journeys

    Later

    No free plan. All paid plans have 14-day free trial

    $25/month for nine social media profiles and one user

    Agency support

    Social management, influencer marketing, social listening, and agency support all rolled into one

    Store images, posts, and any content you plan to use in their Media Library

    Automatic creator attribution for any post you import from Instagram

    Socialinsider

    No free plan. All paid plans have 14-day free trial

    $99/month for up to 20 social media accounts

    Social media analytics

    You can compare your performance against competitors on KPIs like engagement rate and follower growth

    Discover the performance of your various content pillars to monitor which ones resonate the most with your audience

    Easy-to-use dashboard that allows you to understand your social media performance easily

    Manychat

    Available with limited features

    Starts at $15/month

    Chat automation

    Template gallery to create customized DM campaigns

    Reply to social DMs 24/7 with chat automation

    AI assistant to help set up chat workflow

    Sprinklr

    Not publicly available

    Not publicly available

    Enterprise organizations

    Persona apps to simplify navigation for social media managers — they only see metrics they need to

    Customize content to fit diverse audiences

    AI-powered image detection capabilities

    1. Buffer

    Best social media management tool for creators and small businesses

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    Free plan/trial available: Yes. Free forever for up to 3 channels. All paid plans also have a 14-day free trial.

    Price: Paid plans begin at $6/month/channel.

    Favorite features:

    • Store ideas, curated content, and any notes on the go using the Create space
    • The Streaks feature helps you build and maintain a consistent posting habit 
    • The Start Page helps you ditch dry, boring, and generic link-in-bio tools and enables you to create a customizable landing page that’s authentically you

    You knew Buffer was going to be at the top of this list, didn’t you? Sure, I’m biased because this is the Buffer blog, but I was a Buffer customer long before I was a writer on the team.

    The thing I love most about Buffer is its simplicity. On the surface, Buffer looks like a simple tool. Add your accounts, start social media scheduling, and you’re A for away. But as great as that is, you’ve just scratched the surface of what Buffer can do.

    • You can store the social media post ideas that pop up in the shower or while walking the dog because the mobile app is so smooth, accessible, and easy to use
    • You can create beautiful, branded social media reports for stakeholders and get metrics tailored to you — no more questioning, “At which times do I get the most engagement? Which posts give me the most bang for my buck?”
    • You can build your very own customized landing page in minutes. You’ll be surprised at how easy it is to create, seriously

    Buffer is a pioneer in the industry for adding planning, scheduling, analytics, and more for new social media platforms. 

    With new social channels entering the chat rapidly (here’s looking at you, Threads and Bluesky), you’d want a social media management tool that’s flexible and quick to adapt.

    It’s one of the only social media scheduling tools that has habit-building features like streaks to help post consistently.

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    And it’s continually coming up with handy features you’ll actually find helpful — like a template library to spark content ideas (especially when you’re short on time!). This feature is still in beta, but it’ll soon be rolled out to call customers.

    Besides this, Buffer has all the basics checked: You can schedule posts easily, respond to comments, use its AI assistant to help speed up content creation, and collaborate with your team easily.

    Buffer isn’t the best choice for you if you run a large enterprise company with a complex social media team. Its features are simple, straightforward, and powerful. But they are primarily geared toward creators and scrappy small businesses.

    2 alternatives to Buffer

    Loomly is also a good choice, especially if you’re a freelance social media manager. It has decent collaboration features and approval workflows, designed for someone managing multiple content calendars. But it’s not too complicated either (not a good fit for bigger social media agencies).

    It has a free plan for up to three social media accounts, but allows scheduling only five posts per month. The pricing of its paid plans is not publicly available.

    Metricool is also a decent alternative to Buffer. It can do all the basics of social media management, from post-scheduling to customized landing pages. Metricool has a free plan allowing you to publish up to 50 monthly posts. Paid plans begin at $22/month to schedule unlimited posts.

    2. Hootsuite

    Best social media management tool for mid-sized businesses practicing social listening

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Hootsuite

    Free plan/trial available: No free plans. Paid plans have a free trial of 30 days.

    Price: Pricing starts at €149/user/month for five social media channels. 

    Favorite features:

    • An extensive social listening dashboard to help you monitor trending keywords, competitors, and brand mentions
    • Granular control over the access you can provide to various team members — perfect for complex teams
    • You can stack your social media reports against competitors & your industry in general to examine how you’re performing against these benchmarks

    Hootsuite is well-known in the social media management world, and for good reason: I love its social listening feature. Since acquiring Talkwalker, it has become even more powerful. 

    You can choose your location and a topic to analyze, and the platform will give you an in-depth report about what people have been saying about that topic for the past week.

    Hootsuite also has an excellent team management feature. You can create multiple sub-teams and minutely decide what level of access to give to your team members. An A+ feature if you’re a freelance social media manager or run a social media marketing agency.

    The AI assistant can also do a lot — there are options to use copywriting formulas to write posts, repurpose existing posts, etc. But on testing, I found most outputs need a lot of refining.

    I also don’t enjoy how complex the home dashboard is. It’s a bit overwhelming, and while feature-rich, Hootsuite definitely isn’t easy to use.

    2 alternatives to Hootsuite

    Keyhole is a solid Hootsuite alternative, specifically for social media listening. Its fundamental social media management features (like scheduling, storing ideas, creating graphics, and team collaboration) aren’t as strong as Hootsuite's, but the social listening feature is a tad bit better.

    Better how? The dashboard is more user-friendly, and the audience insights are deeper. For example, you can also analyze whether the overall sentiment on a topic is positive, negative, or neutral. Keyhole doesn’t display its prices publicly.

    Mention is also a great tool that has the best of both worlds from Keyhole and Hootsuite. Granted, its social listening features and analytics aren’t as good, but it’s decent enough. It also allows you to do all the basic social media management stuff like scheduling posts for X, LinkedIn, Instagram, and Facebook. Prices start at $49/month for up to four social media accounts. There’s no free plan.

    3. Tailwind

    Best social media management tool for managing your Pinterest account

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Tailwind

    Free plan/trial available: Free plan available for one account and five posts per month.

    Price: Paid plans begin at $19.99/month for 400 posts per month on one account.

    Favorite features:

    • Schedule your pins at preset intervals
    • A browser extension to create new pins from anywhere and save them to relevant boards
    • SmartGuide monitors your Pinterest activity and alerts you on the recommended best practices to inform your Pinterest strategy

    Sure, plenty of social media management software can help you schedule pins on Pinterest and manage your Pinterest account. But Tailwind was one of the first social media management apps specifically for Pinterest.

    Its sole focus is on Pinterest, and it's an official Pinterest partner. So if you’re someone who’s looking to burrow down on this platform or grow your following on Pinterest exclusively, you’ll want to check out Tailwind.

    The thing I find most useful? You can transform your photos into fantastic pin designs in one click. It’s like having your own, personalized Canva for Pinterest within your social media management tool.

    Apart from this, you can schedule pins, add them to preset boards, and even spread them out at various intervals for maximum engagement. On testing, Tailwind was quite easy to use! The browser extension was a bit wonky and slowed me down, but that just might be my browser (Brave).

    What I don’t like is that the free version of Tailwind is basically non-existent for anyone taking Pinterest marketing seriously. There are only five free posts per month. As veteran pinners will know, that’s just not enough, especially since Pinterest often thrives on quantity.

    2 alternatives to Tailwind (for other social media channels)

    Hypefury is the Tailwind of X. It has an inspiration panel to see other creators’ top tweets and has auto-comments to promote your newsletter, small business, or any other venture. There’s no better tool if you’re looking to grow on X.

    That said, there's no free plan. Paid plans begin at €29/month. You can connect one X account and schedule posts for up to one month.

    Shield is the alternative to Tailwind if you’re big on LinkedIn. Its unique selling point is its in-depth LinkedIn analytics — you can identify key themes in your content and which topics get the most likes from your audience. There’s no free plan. Paid plans begin at $15/month for one LinkedIn account.

    4. SocialPilot

    Best social media management tool for social media agencies

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Social Pilot

    Free plan/trial available: No free plans. Free trial for all paid plans available for 14 days.

    Price: Prices start at $30/month for one user and seven social media accounts. Only one user is included in this pricing. You need to upgrade your plan to add your team members.

    Favorite features:

    • Separate your dashboards for various clients and whitelabel them with customized colors, logos, etc., to give your customers a premium experience
    • Simple approval process with easy, shareable, personalized links — requiring no sign-ups from your clients
    • Auto-send various clients personalized and branded social media performance reports

    SocialPilot screams agency. Even its pricing plans have “Agency” and “Agency+” options. Take the approval process: you can share direct personalized links (no sign-ups required) that compile everything your client needs to review on a single screen. The whole workflow is designed to be agency-first

    The dashboard is also user-friendly if you manage multiple clients. You can have different sub-dashboards for various clients to keep their management separated from the rest. You can also whitelabel the platform to provide a customized experience to your clients.

    Like Hootsuite, SocialPilot offers granular control over which team members can do what tasks, but it’s much more affordable and simpler to use.

    I didn’t mention the basic features like scheduling, reporting features, and AI assistant, but SocialPilot has all the fundamentals, too. 

    2 alternatives to SocialPilot

    Sendible is also designed for agencies, like SocialPilot. It has similar features like personalized dashboards, automated reports, and custom permissions. I’d say the user experience of Sendible is a tad bit better, but SocialPilot’s approval workflow is superior to Sendible. 

    Choose Sendible if you’re an agency that’s scaling fast. Its pricing plans are more accommodating toward bigger agencies. Similarly to SocialPilot, paid plans begin at $29/month for one user and six social media profiles. There’s no free plan.

    Pallyy is a good alternative to SocialPilot if you want something simple. There’s no branded dashboards, but you can have customized colors. There’s a feedback overview that’s very straightforward to use, but can get cluttered if you manage a ton of clients. Pricing is also simple: 

    They have two plans — one is an unlimited plan and the other is a pay-as-you-go option. The latter is suitable for small agencies. Pricing starts at $25/month. Additional users cost $29/month.

    5. Zoho Social

    Best social media management tool for Zoho users

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Zoho

    Free plan/trial available: No free plan. All paid plans have a 15-day free trial.

    Price: Pricing starts at $15/month for one user and 11 social media channels.

    Favorite features:

    • Integration with other Zoho products like CRM and Desk for smooth management
    • Build your own customized social media listening dashboard to track brand mentions, stay on top of trends, and more
    • Automate your social media posts to repeat at a certain cadence to repost your content without any intervention

    Zoho is a well-known name in the tech industry. It offers CRM solutions, emailing services, payroll processing, customer service software, and a whole lot of other products that knowledge workers use. 

    If you work in a company that already uses Zoho for various purposes, Zoho Social is a great social media management tool you should consider.

    I’ll be honest: Zoho Social has nothing that sets it apart. Like Buffer’s known for its ease and flexibility, and Hootsuite for its feature-richness, Zoho Social doesn’t have any major unique selling point to make it stand out. 

    But that isn’t to say it can’t get the job done. If you need something simple to schedule your posts, analyze their performance, and create the occasional report, Zoho can do the job just fine.

    Zoho Social is especially great because it integrates with Zoho Desk (its customer service software). Some businesses just get a lot of queries from customers on social media.

    If you’re one of those, Zoho Social is great because you can integrate social media for customer service and social media for marketing seamlessly.

    I’d recommend signing up for Zoho Social only if you’re already in the Zoho ecosystem and your social media marketing strategy is still developing.

    Once you’ve fleshed out a roadmap, you might move toward a more specialized social media management software that caters to your unique needs. Or if you have the budget, you can add a separate tool in addition to Zoho Social.

    2 alternatives to Zoho Social

    HubSpot is the enterprise version of Zoho. It has a social media management software that can help you build campaigns, schedule social media posts, and link all your social media activity back to the HubSpot CRM.

    Like Zoho Social, HubSpot’s social media management tool isn’t the best in the market — but it’s an easy choice if you already use HubSpot products.

    There are many pricing plans, but the one that includes social media starts at $890/month for three users (and you have to pay annually). You can connect up to 50 social media accounts and schedule 10K posts per month.

    For republishing top-performing content, you can also use MeetEdgar. Other than that, MeetEdgar also has basic social media management software features like scheduling posts, tracking performance, etc.

    It costs $29.99/month for up to five social accounts. There’s no free plan.

    6. Sprout Social

    Best social media management tool for using one tool for social media marketing and influencer marketing

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Sprout Social

    Free plan/trial available: No free plan available. All paid plans have a 30-day free trial.

    Price: Pricing starts at $199/seat/month for five social media profiles. There are no monthly billing options.

    Favorite features:

    • Super aesthetic reports
    • Influencer marketing software to help you run two strategies with one tool
    • Employee advocacy feature to help you curate a feed specifically for your employees

    Sprout Social acquired Tagger Media in 2023. So, now, not only can it help you with social media management tasks like scheduling posts, tracking brand mentions, and monitoring analytics, it can also help you find influencers and collaborate with them

    This is a major headache eliminated if you’re a social media manager responsible for running your social media marketing plan and your influencer marketing strategy.

    That said, Sprout Social isn’t lackluster in the social media management department either. It has an AI assistant, like all popular social media management tools, and its reports are beautiful. You can use various interactive charts and graphs to visualize information — and it’s just a treat to look at.

    All that said, Sprout Social is definitely not for the creator or small business. It comes with a hefty price tag and the paid plans don’t include the cost of integrating the influencer marketing software. Welp.

    If you’re a big company with the big bucks, Sprout Social might be worth your money. But if you’re a small business with a shoestring budget, choose two different tools for your social media and influencer marketing strategy not to burn a hole in your pocket.

    2 alternatives to Sprout Social

    Meltwater is multiple software rolled into one. It has a media relations tool, social listening dashboard, social media management, influencer marketing software, and a whole lot more. 

    If you prefer having one tool for multiple use cases, Meltwater is a fine choice. 

    The pricing isn’t publicly available.

    Brandwatch is another software that has four tools: social media management software, influencer marketing, consumer intelligence, and media intelligence. It has an influencer database of 30 million creators and the CRM is quite easy to use. 

    Pricing for this tool is also not publicly available.

    7: Oktopost

    Best social media management tool for B2B companies

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Oktopost

    Free plan/trial available: Pricing not publicly available.

    Price: Pricing not publicly available.

    Favorite features:

    • Premade dashboards by B2B social media experts to help you track important metrics
    • Each post is assigned to a campaign for accurate social media reporting
    • Tracks buyer journeys

    Oktopost specializes in social media management for B2B companies. Every scheduled post is assigned to a campaign for better reporting, and UTM parameters are added to every link you share on social media.

    The analytics also look a tad bit different than your usual social media management software: Oktopost tracks the buyer journey to understand how your social media campaigns are impacting revenue. 

    The B2B social media experts at Oktopost also recommend premade dashboards that you should be monitoring to analyze your social performance.

    A major downside, however, is that you can’t get a feel for the product because there’s no free trial or publicly available pricing.

    2 alternatives to Oktopost

    Content Studio is also quite B2B oriented. You can curate existing content from X, YouTube, and the web. There’s also an in-built RSS feed reader so you can control what you see on your social profiles’ news feed. You can even find influencers on X, YouTube, and Instagram. 

    You can also schedule blogs on Medium, WordPress, Webflow, etc. along with social media management. There’s no free plan, though. Paid plans begin at $29/month for five social media accounts and one user.

    There’s nothing that makes Missinglettr specifically useful for B2B companies, but it has a ‘drip social media campaigns’ feature that’ll be quite useful for any B2B organization.

    You can connect your company blog, Medium, or YouTube channel, and Missinglettr will automatically extract the most valuable quotes and images to post about it on social media. 

    You can also curate content like on Content Studio. Pricing begins at $15/month three social media profiles. There are no free plans.

    8. Later

    Best social media management tool for getting agency support

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Later

    Free plan/trial available: No free plan available. All paid plans have a free trial of 14 days. 

    Price: Pricing starts at $25/month for nine social media profiles and one user. You can schedule up to 30 posts per profile. 

    Favorite features:

    • Social management, influencer marketing, social listening, and agency support all rolled into one
    • Store images, posts, and any content you plan to use in their Media Library
    • Automatic creator attribution for any post you import from Instagram

    Later is the complete solution for people who need agency support, along with the features of social media management apps. Its social media features aren’t revolutionary — you can schedule posts, create a custom link-in-bio page, and measure your analytics, but that’s pretty much it.

    What makes Later stand out is its agency services. Their team handles your organic social media marketing from A-Z — they help you form your strategy and execute it. Later’s approach is to combine your social content with creator partnerships and even social media advertising.

    They also take over managing relationships with your audience — the agency will respond to comments and DMs on your behalf.

    If you’re looking to outsource your social marketing efforts, Later might be the perfect choice. You can just oversee everything instead of doing it yourself.

    But remember agency services aren’t included in their standard price. It will come at an additional cost and it might not be the most affordable option.

    1 alternative to Later

    SocialBee is also a tool that provides agency services in addition to social management. Their service is called ConciergeBee, and they also provide content marketing services in addition to the usual social media tasks. 

    They don’t have community management features for social platforms other than Instagram and LinkedIn. They don’t have a free plan for their tool. Paid plans begin at $29/month for five social profiles and one user.

    9. Socialinsider

    Best social media management tool for social media analytics

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Socialinsider

    Free plan/trial available: No free plans. All paid plans have a free trial of 14 days.

    Price: Pricing starts at $99/month for up to 20 social media accounts.

    Favorite features:

    • You can compare your performance against competitors on KPIs like engagement rate and follower growth
    • Discover the performance of your various content pillars to monitor which ones resonate the most with your audience
    • Easy-to-use dashboard that allows you to understand your social media performance easily

    Socialinsider is an analytics tool that provides in-depth reporting on your social posts. In one dashboard, you can monitor engagement, reach, impressions, follower growth, and more across all your social platforms.

    This tool doesn’t have many traditional features like the ability to schedule posts. It’s a dedicated analytics tool. Socialinsider is the perfect choice for someone who needs more detailed insights for their social channels.

    You can use it in conjunction with some other tools on this list or use it as a standalone tool if you’re fine with manual posting and social engagement.

    2 alternatives to Socialinsider

    Rival IQ is another great choice if you’re looking for a dedicated analytics tool to help you dissect your social posts. Rival IQ is more suited to agencies because you can add multiple companies to its dashboard.

    Pricing starts at $239/month for 10 companies. All paid plans have a 14-day free trial. There’s no free plan.

    Siftsy also deserves a shout if you want to analyze your social media comments. All you have to do is upload a CSV file of the URL of your social media posts, and the tool will analyze the comments on it. The pricing for this tool is not publicly available.

    10. Manychat

    Best social media management tool for chat automation

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Manychat

    Free plan/trial available: The free plan has limited features, like a limit on the number of ‘contacts’ you can engage with.

    Price: Pricing starts at $15/month and increases with the number of contacts.

    Favorite features:

    • Template gallery to create customized DM campaigns
    • Reply to social DMs 24/7 with chat automation
    • AI assistant to help set up chat workflow

    Manychat, like Socialinsider, doesn’t have the classic social management features. But it’s an excellent add-on for social marketing automation.

    Have you ever seen those “comment for link” posts where the creator automatically sends the link to a product or info about a topic once you comment something? That’s what Manychat helps you automate!

    You can use this tool to communicate with leads, follow up on time, and ensure you respond to every message you receive on social media.

    The only con is that Manychat only works with Instagram, Facebook, and WhatsApp. If you have your primary social accounts on other channels — like X or LinkedIn — you can’t integrate it with this tool.

    That said, Manychat’s chat automation for TikTok is in beta, so it’s possible they might add more platforms in the future.

    2 alternatives to Manychat

    Linkdm is another chat automation tool but it’s exclusively for Instagram. You can do a lot with it if Instagram is your primary channel, but if you plan to expand your presence in the future, Manychat is a better tool. Linkdm’s UI and UX is also a little clunky. 

    There’s a free plan with a 1,000 DMs/month limit. Paid plans begin at $19/month.

    Spurnow also allows you to build AI customer service using your knowledge base. Its CRM is quite comprehensive, and you have excellent customization options. There are no free plans. Paid plans have 7-day free trials and begin at $79/month.

    11. Sprinklr

    Best social media management tool for enterprise organizations

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Sprinklr

    Free plan/trial available: Not publicly available.

    Price: Not publicly available.

    Favorite features:

    • Persona apps to simplify navigation for social media managers — they only see metrics they need to
    • Customize content to fit diverse audiences
    • AI-powered image detection capabilities

    Sprinklr is a customer experience management tool with social management features. It’s an enterprise-grade software, meeting all the governance requirements of companies of that size.

    Apart from social media, Sprinklr also has social listening features, competitive benchmarking, social advertising, and conversational commerce features.

    If you’re a large company, it’s also important you use a tool like Sprinklr because it integrates with all the tools in your tech stack, providing you a unified view of all your efforts in one dashboard.

    The learning curve in such tools is long — in addition to the monetary investment — so keep that in mind before you finalize an enterprise tool.

    1 alternative to Sprinklr

    Khoros is an excellent alternative to Sprinklr if you need a community tool to merge with your social management. It has all the listening, employee advocacy features like Sprinklr, too.

    What should you look for in social media management apps?

    The problem with choosing social media management platforms is:

    • The market is saturated with plenty of social media tools
    • Most social media management software has pretty much the same core features
    • Finding their differentiators among all the features is time-consuming and can take some trial-and-error

    In this scenario, choosing the right social media management software can become a difficult task. How do you know which is the right one for you? Here are five questions you should ask yourself while evaluating social media tools:

    1. Does the social media management platform connect with all major social networks?

    Your social media efforts might be focused on one social media platform right now, but that’s bound to change as you grow.

    Your target audience is present in multiple social networks and you’ll likely expand into multiple social media channels as you scale.

    For starters, you can choose specialized social media management apps focusing on just one network, but eventually you might need a platform that connects with all major networks.

    💡
    Pick a tool that integrates with all major social networks and also works to add new channels as they release.

    2. Does the social management tool have strong reporting features?

    One of the core aspects of a well-made social media strategy is having comprehensive analytics. A social media presence in a silo is ineffective.

    You need detailed analytics to prove social media ROI. This is true for everyone — social media managers, agencies, freelancers. In all social media management tools, examine the performance measurement tools thoroughly. They should go beyond measuring the basic analytics.

    Does it calculate the social media metrics you need? Can you measure audience engagement accurately? Are all customer interactions accounted for? Are the reporting tools providing in-depth analytics for multiple platforms?

    💡
    Choose a tool that has in-depth reporting features. If you can’t afford that right now, you can also find a dedicated analytics tool that integrates with your management tool.

    3. Does the social media management software have strong collaboration tools?

    If you’re a creator operating solo, you might not need collaboration features for your marketing efforts. But social media managers and agencies need strong team collaboration tools to work together.

    Nail down the specifics of what you need to work together seamlessly. Do you need granular level permission control? Or a smooth social media workflow to onboard clients?

    Almost all social media management tools have plans that allow for team collaboration where you can add multiple team members. But there are differences in a few features (like permission levels). Check for those.

    💡
    Pick a tool that has the collaboration features you need. The more granular it can get, the more you can customize permissions. But remember it’ll also likely get more complex to set up and use.

    4. Will the price of the social media management tool stay in budget as you scale?

    Maybe you choose the tool that the world’s biggest companies use. But what’s the point if it goes out of pocket as soon as you grow?

    Don’t just look at the current price of social media management tools. Calculate the cost when you want to connect multiple accounts.

    The best social media management tool will be able to scale with you — whether that’s in adding team members or adding multiple social media profiles.

    💡
    Understand the pricing of the tool you pick. Choose one that has plans you can upgrade to as your business grows, not one that becomes out-of-pocket.

    5. Does the social media tool have specialized features you need?

    Despite the competition, most social media management tools have few features especially designed for their target audience.

    Buffer has a DIY landing page builder for its creators and Sprout Social has an influencer marketing tool, for instance. Many tools also help you generate ideas, choose from an extensive media library, or provide an easy to use visual content calendar.

    Articles like this one will help you understand the few features that make a social media management platform different from the rest.

    💡
    Find the specialized features of the tool you land on and ensure its USP aligns with your unique requirements.

    After your initial analysis, you’ll be left with a handful of social media management tools that fit your budget and your needs.

    Luckily, most tools have long free trials that you can use to get a feel for the software before committing to a monthly or yearly subscription. Yes, testing all shortlisted social media software within free trials is a bit tedious. But it’ll help you make the best long-term choice.

    Did we miss adding your favorite social management tool to this list? Tell us in the comments which software you love and why!

  • 30+ Best Podcasts for Creators, Marketers, and Social Media Managers in 2025

    30+ Best Podcasts for Creators, Marketers, and Social Media Managers in 2025

    Check out the best podcasts for creators, marketers, small business owners and anyone looking to up their social media.The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    It goes without saying that managing multiple social media platforms — whether for yourself or for a brand —  can mean some serious multitasking. On any given day, you are:

    Creating social media posts, repurposing existing content for socials, staying on top of trends across multiple platforms, reviewing your analytics for social media reporting, and so much more.

    If you’re a creator or a small business owner managing your social media presence yourself, all of this is in addition to running your business.

    Luckily, there are plenty of social media management tools to take some of the tasks off your to-do list — and make all that work a little more fun. 

    These are the 11 best ones — and plenty of alternatives to each tool, if you need them. Here's a quick summary:

    Comparison table: The 11 best social media management tools

    Tool name

    Free plan/trial

    Price

    Best for

    Top features

    Buffer

    Free forever for up to 3 social media channels

    $6/month/channel

    Creators and small business owners

    Store ideas, curated content, and any notes on the go using the Create space


    The Streaks feature helps you build and maintain a consistent posting habit 


    The Start Page helps you ditch dry, boring, and generic link-in-bio tools and enables you to create a customizable landing page that’s authentically you

    Hootsuite

    No free plans. All plans have a 30-day free trial

    €149/user/month for five social media channels

    Mid-sized businesses practicing social listening

    Amazing social listening dashboard


    Granular control over various access to team members


    Competitor analysis of your social media reports

    Tailwind

    Free plan available for one account and five posts per month

    $19.99/month for 400 posts on one account

    Managing your Pinterest account

    Browser extension to save and create new pins seamlessly


    Schedule pins at preset intervals


    SmartGuide to recommend best practices

    SocialPilot

    No free plan. 14-day free trial for all paid plans

    $30/month for one user and seven social media accounts

    Social media agencies

    Separate and branded dashboards for various clients


    Simple approval process requiring no login


    Reporting features where you can auto-send personalized performance reports regularly

    Zoho Social

    No free plans. 15-day free trial for all paid plans

    $15/month for one user and 11 social media channels

    Zoho users

    Integration with Zoho products like CRM and Desk


    Customized social listening dashboards

    Automate reposting your top-performing social media posts

    Sprout Social

    No free plans. 30-day free trial for all paid plans

    $199/seat/month for five social media profiles

    Having one tool for social media marketing and influencer marketing

    Aesthetic performance reports

    Built-in influencer marketing software

    Employee advocacy for curating a special employees-only social media feed

    Oktopost

    Pricing isn’t publicly available

    Pricing isn’t publicly available

    B2B companies

    Premade dashboards by B2B social media experts

    Every post is assigned to a campaign

    Tracks buyer journeys

    Later

    No free plan. All paid plans have 14-day free trial

    $25/month for nine social media profiles and one user

    Agency support

    Social management, influencer marketing, social listening, and agency support all rolled into one

    Store images, posts, and any content you plan to use in their Media Library

    Automatic creator attribution for any post you import from Instagram

    Socialinsider

    No free plan. All paid plans have 14-day free trial

    $99/month for up to 20 social media accounts

    Social media analytics

    You can compare your performance against competitors on KPIs like engagement rate and follower growth

    Discover the performance of your various content pillars to monitor which ones resonate the most with your audience

    Easy-to-use dashboard that allows you to understand your social media performance easily

    Manychat

    Available with limited features

    Starts at $15/month

    Chat automation

    Template gallery to create customized DM campaigns

    Reply to social DMs 24/7 with chat automation

    AI assistant to help set up chat workflow

    Sprinklr

    Not publicly available

    Not publicly available

    Enterprise organizations

    Persona apps to simplify navigation for social media managers — they only see metrics they need to

    Customize content to fit diverse audiences

    AI-powered image detection capabilities

    1. Buffer

    Best social media management tool for creators and small businesses

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    Free plan/trial available: Yes. Free forever for up to 3 channels. All paid plans also have a 14-day free trial.

    Price: Paid plans begin at $6/month/channel.

    Favorite features:

    • Store ideas, curated content, and any notes on the go using the Create space
    • The Streaks feature helps you build and maintain a consistent posting habit 
    • The Start Page helps you ditch dry, boring, and generic link-in-bio tools and enables you to create a customizable landing page that’s authentically you

    You knew Buffer was going to be at the top of this list, didn’t you? Sure, I’m biased because this is the Buffer blog, but I was a Buffer customer long before I was a writer on the team.

    The thing I love most about Buffer is its simplicity. On the surface, Buffer looks like a simple tool. Add your accounts, start social media scheduling, and you’re A for away. But as great as that is, you’ve just scratched the surface of what Buffer can do.

    • You can store the social media post ideas that pop up in the shower or while walking the dog because the mobile app is so smooth, accessible, and easy to use
    • You can create beautiful, branded social media reports for stakeholders and get metrics tailored to you — no more questioning, “At which times do I get the most engagement? Which posts give me the most bang for my buck?”
    • You can build your very own customized landing page in minutes. You’ll be surprised at how easy it is to create, seriously

    Buffer is a pioneer in the industry for adding planning, scheduling, analytics, and more for new social media platforms. 

    With new social channels entering the chat rapidly (here’s looking at you, Threads and Bluesky), you’d want a social media management tool that’s flexible and quick to adapt.

    It’s one of the only social media scheduling tools that has habit-building features like streaks to help post consistently.

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    And it’s continually coming up with handy features you’ll actually find helpful — like a template library to spark content ideas (especially when you’re short on time!). This feature is still in beta, but it’ll soon be rolled out to call customers.

    Besides this, Buffer has all the basics checked: You can schedule posts easily, respond to comments, use its AI assistant to help speed up content creation, and collaborate with your team easily.

    Buffer isn’t the best choice for you if you run a large enterprise company with a complex social media team. Its features are simple, straightforward, and powerful. But they are primarily geared toward creators and scrappy small businesses.

    2 alternatives to Buffer

    Loomly is also a good choice, especially if you’re a freelance social media manager. It has decent collaboration features and approval workflows, designed for someone managing multiple content calendars. But it’s not too complicated either (not a good fit for bigger social media agencies).

    It has a free plan for up to three social media accounts, but allows scheduling only five posts per month. The pricing of its paid plans is not publicly available.

    Metricool is also a decent alternative to Buffer. It can do all the basics of social media management, from post-scheduling to customized landing pages. Metricool has a free plan allowing you to publish up to 50 monthly posts. Paid plans begin at $22/month to schedule unlimited posts.

    2. Hootsuite

    Best social media management tool for mid-sized businesses practicing social listening

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Hootsuite

    Free plan/trial available: No free plans. Paid plans have a free trial of 30 days.

    Price: Pricing starts at €149/user/month for five social media channels. 

    Favorite features:

    • An extensive social listening dashboard to help you monitor trending keywords, competitors, and brand mentions
    • Granular control over the access you can provide to various team members — perfect for complex teams
    • You can stack your social media reports against competitors & your industry in general to examine how you’re performing against these benchmarks

    Hootsuite is well-known in the social media management world, and for good reason: I love its social listening feature. Since acquiring Talkwalker, it has become even more powerful. 

    You can choose your location and a topic to analyze, and the platform will give you an in-depth report about what people have been saying about that topic for the past week.

    Hootsuite also has an excellent team management feature. You can create multiple sub-teams and minutely decide what level of access to give to your team members. An A+ feature if you’re a freelance social media manager or run a social media marketing agency.

    The AI assistant can also do a lot — there are options to use copywriting formulas to write posts, repurpose existing posts, etc. But on testing, I found most outputs need a lot of refining.

    I also don’t enjoy how complex the home dashboard is. It’s a bit overwhelming, and while feature-rich, Hootsuite definitely isn’t easy to use.

    2 alternatives to Hootsuite

    Keyhole is a solid Hootsuite alternative, specifically for social media listening. Its fundamental social media management features (like scheduling, storing ideas, creating graphics, and team collaboration) aren’t as strong as Hootsuite's, but the social listening feature is a tad bit better.

    Better how? The dashboard is more user-friendly, and the audience insights are deeper. For example, you can also analyze whether the overall sentiment on a topic is positive, negative, or neutral. Keyhole doesn’t display its prices publicly.

    Mention is also a great tool that has the best of both worlds from Keyhole and Hootsuite. Granted, its social listening features and analytics aren’t as good, but it’s decent enough. It also allows you to do all the basic social media management stuff like scheduling posts for X, LinkedIn, Instagram, and Facebook. Prices start at $49/month for up to four social media accounts. There’s no free plan.

    3. Tailwind

    Best social media management tool for managing your Pinterest account

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Tailwind

    Free plan/trial available: Free plan available for one account and five posts per month.

    Price: Paid plans begin at $19.99/month for 400 posts per month on one account.

    Favorite features:

    • Schedule your pins at preset intervals
    • A browser extension to create new pins from anywhere and save them to relevant boards
    • SmartGuide monitors your Pinterest activity and alerts you on the recommended best practices to inform your Pinterest strategy

    Sure, plenty of social media management software can help you schedule pins on Pinterest and manage your Pinterest account. But Tailwind was one of the first social media management apps specifically for Pinterest.

    Its sole focus is on Pinterest, and it's an official Pinterest partner. So if you’re someone who’s looking to burrow down on this platform or grow your following on Pinterest exclusively, you’ll want to check out Tailwind.

    The thing I find most useful? You can transform your photos into fantastic pin designs in one click. It’s like having your own, personalized Canva for Pinterest within your social media management tool.

    Apart from this, you can schedule pins, add them to preset boards, and even spread them out at various intervals for maximum engagement. On testing, Tailwind was quite easy to use! The browser extension was a bit wonky and slowed me down, but that just might be my browser (Brave).

    What I don’t like is that the free version of Tailwind is basically non-existent for anyone taking Pinterest marketing seriously. There are only five free posts per month. As veteran pinners will know, that’s just not enough, especially since Pinterest often thrives on quantity.

    2 alternatives to Tailwind (for other social media channels)

    Hypefury is the Tailwind of X. It has an inspiration panel to see other creators’ top tweets and has auto-comments to promote your newsletter, small business, or any other venture. There’s no better tool if you’re looking to grow on X.

    That said, there's no free plan. Paid plans begin at €29/month. You can connect one X account and schedule posts for up to one month.

    Shield is the alternative to Tailwind if you’re big on LinkedIn. Its unique selling point is its in-depth LinkedIn analytics — you can identify key themes in your content and which topics get the most likes from your audience. There’s no free plan. Paid plans begin at $15/month for one LinkedIn account.

    4. SocialPilot

    Best social media management tool for social media agencies

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Social Pilot

    Free plan/trial available: No free plans. Free trial for all paid plans available for 14 days.

    Price: Prices start at $30/month for one user and seven social media accounts. Only one user is included in this pricing. You need to upgrade your plan to add your team members.

    Favorite features:

    • Separate your dashboards for various clients and whitelabel them with customized colors, logos, etc., to give your customers a premium experience
    • Simple approval process with easy, shareable, personalized links — requiring no sign-ups from your clients
    • Auto-send various clients personalized and branded social media performance reports

    SocialPilot screams agency. Even its pricing plans have “Agency” and “Agency+” options. Take the approval process: you can share direct personalized links (no sign-ups required) that compile everything your client needs to review on a single screen. The whole workflow is designed to be agency-first

    The dashboard is also user-friendly if you manage multiple clients. You can have different sub-dashboards for various clients to keep their management separated from the rest. You can also whitelabel the platform to provide a customized experience to your clients.

    Like Hootsuite, SocialPilot offers granular control over which team members can do what tasks, but it’s much more affordable and simpler to use.

    I didn’t mention the basic features like scheduling, reporting features, and AI assistant, but SocialPilot has all the fundamentals, too. 

    2 alternatives to SocialPilot

    Sendible is also designed for agencies, like SocialPilot. It has similar features like personalized dashboards, automated reports, and custom permissions. I’d say the user experience of Sendible is a tad bit better, but SocialPilot’s approval workflow is superior to Sendible. 

    Choose Sendible if you’re an agency that’s scaling fast. Its pricing plans are more accommodating toward bigger agencies. Similarly to SocialPilot, paid plans begin at $29/month for one user and six social media profiles. There’s no free plan.

    Pallyy is a good alternative to SocialPilot if you want something simple. There’s no branded dashboards, but you can have customized colors. There’s a feedback overview that’s very straightforward to use, but can get cluttered if you manage a ton of clients. Pricing is also simple: 

    They have two plans — one is an unlimited plan and the other is a pay-as-you-go option. The latter is suitable for small agencies. Pricing starts at $25/month. Additional users cost $29/month.

    5. Zoho Social

    Best social media management tool for Zoho users

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Zoho

    Free plan/trial available: No free plan. All paid plans have a 15-day free trial.

    Price: Pricing starts at $15/month for one user and 11 social media channels.

    Favorite features:

    • Integration with other Zoho products like CRM and Desk for smooth management
    • Build your own customized social media listening dashboard to track brand mentions, stay on top of trends, and more
    • Automate your social media posts to repeat at a certain cadence to repost your content without any intervention

    Zoho is a well-known name in the tech industry. It offers CRM solutions, emailing services, payroll processing, customer service software, and a whole lot of other products that knowledge workers use. 

    If you work in a company that already uses Zoho for various purposes, Zoho Social is a great social media management tool you should consider.

    I’ll be honest: Zoho Social has nothing that sets it apart. Like Buffer’s known for its ease and flexibility, and Hootsuite for its feature-richness, Zoho Social doesn’t have any major unique selling point to make it stand out. 

    But that isn’t to say it can’t get the job done. If you need something simple to schedule your posts, analyze their performance, and create the occasional report, Zoho can do the job just fine.

    Zoho Social is especially great because it integrates with Zoho Desk (its customer service software). Some businesses just get a lot of queries from customers on social media.

    If you’re one of those, Zoho Social is great because you can integrate social media for customer service and social media for marketing seamlessly.

    I’d recommend signing up for Zoho Social only if you’re already in the Zoho ecosystem and your social media marketing strategy is still developing.

    Once you’ve fleshed out a roadmap, you might move toward a more specialized social media management software that caters to your unique needs. Or if you have the budget, you can add a separate tool in addition to Zoho Social.

    2 alternatives to Zoho Social

    HubSpot is the enterprise version of Zoho. It has a social media management software that can help you build campaigns, schedule social media posts, and link all your social media activity back to the HubSpot CRM.

    Like Zoho Social, HubSpot’s social media management tool isn’t the best in the market — but it’s an easy choice if you already use HubSpot products.

    There are many pricing plans, but the one that includes social media starts at $890/month for three users (and you have to pay annually). You can connect up to 50 social media accounts and schedule 10K posts per month.

    For republishing top-performing content, you can also use MeetEdgar. Other than that, MeetEdgar also has basic social media management software features like scheduling posts, tracking performance, etc.

    It costs $29.99/month for up to five social accounts. There’s no free plan.

    6. Sprout Social

    Best social media management tool for using one tool for social media marketing and influencer marketing

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Sprout Social

    Free plan/trial available: No free plan available. All paid plans have a 30-day free trial.

    Price: Pricing starts at $199/seat/month for five social media profiles. There are no monthly billing options.

    Favorite features:

    • Super aesthetic reports
    • Influencer marketing software to help you run two strategies with one tool
    • Employee advocacy feature to help you curate a feed specifically for your employees

    Sprout Social acquired Tagger Media in 2023. So, now, not only can it help you with social media management tasks like scheduling posts, tracking brand mentions, and monitoring analytics, it can also help you find influencers and collaborate with them

    This is a major headache eliminated if you’re a social media manager responsible for running your social media marketing plan and your influencer marketing strategy.

    That said, Sprout Social isn’t lackluster in the social media management department either. It has an AI assistant, like all popular social media management tools, and its reports are beautiful. You can use various interactive charts and graphs to visualize information — and it’s just a treat to look at.

    All that said, Sprout Social is definitely not for the creator or small business. It comes with a hefty price tag and the paid plans don’t include the cost of integrating the influencer marketing software. Welp.

    If you’re a big company with the big bucks, Sprout Social might be worth your money. But if you’re a small business with a shoestring budget, choose two different tools for your social media and influencer marketing strategy not to burn a hole in your pocket.

    2 alternatives to Sprout Social

    Meltwater is multiple software rolled into one. It has a media relations tool, social listening dashboard, social media management, influencer marketing software, and a whole lot more. 

    If you prefer having one tool for multiple use cases, Meltwater is a fine choice. 

    The pricing isn’t publicly available.

    Brandwatch is another software that has four tools: social media management software, influencer marketing, consumer intelligence, and media intelligence. It has an influencer database of 30 million creators and the CRM is quite easy to use. 

    Pricing for this tool is also not publicly available.

    7: Oktopost

    Best social media management tool for B2B companies

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Oktopost

    Free plan/trial available: Pricing not publicly available.

    Price: Pricing not publicly available.

    Favorite features:

    • Premade dashboards by B2B social media experts to help you track important metrics
    • Each post is assigned to a campaign for accurate social media reporting
    • Tracks buyer journeys

    Oktopost specializes in social media management for B2B companies. Every scheduled post is assigned to a campaign for better reporting, and UTM parameters are added to every link you share on social media.

    The analytics also look a tad bit different than your usual social media management software: Oktopost tracks the buyer journey to understand how your social media campaigns are impacting revenue. 

    The B2B social media experts at Oktopost also recommend premade dashboards that you should be monitoring to analyze your social performance.

    A major downside, however, is that you can’t get a feel for the product because there’s no free trial or publicly available pricing.

    2 alternatives to Oktopost

    Content Studio is also quite B2B oriented. You can curate existing content from X, YouTube, and the web. There’s also an in-built RSS feed reader so you can control what you see on your social profiles’ news feed. You can even find influencers on X, YouTube, and Instagram. 

    You can also schedule blogs on Medium, WordPress, Webflow, etc. along with social media management. There’s no free plan, though. Paid plans begin at $29/month for five social media accounts and one user.

    There’s nothing that makes Missinglettr specifically useful for B2B companies, but it has a ‘drip social media campaigns’ feature that’ll be quite useful for any B2B organization.

    You can connect your company blog, Medium, or YouTube channel, and Missinglettr will automatically extract the most valuable quotes and images to post about it on social media. 

    You can also curate content like on Content Studio. Pricing begins at $15/month three social media profiles. There are no free plans.

    8. Later

    Best social media management tool for getting agency support

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Later

    Free plan/trial available: No free plan available. All paid plans have a free trial of 14 days. 

    Price: Pricing starts at $25/month for nine social media profiles and one user. You can schedule up to 30 posts per profile. 

    Favorite features:

    • Social management, influencer marketing, social listening, and agency support all rolled into one
    • Store images, posts, and any content you plan to use in their Media Library
    • Automatic creator attribution for any post you import from Instagram

    Later is the complete solution for people who need agency support, along with the features of social media management apps. Its social media features aren’t revolutionary — you can schedule posts, create a custom link-in-bio page, and measure your analytics, but that’s pretty much it.

    What makes Later stand out is its agency services. Their team handles your organic social media marketing from A-Z — they help you form your strategy and execute it. Later’s approach is to combine your social content with creator partnerships and even social media advertising.

    They also take over managing relationships with your audience — the agency will respond to comments and DMs on your behalf.

    If you’re looking to outsource your social marketing efforts, Later might be the perfect choice. You can just oversee everything instead of doing it yourself.

    But remember agency services aren’t included in their standard price. It will come at an additional cost and it might not be the most affordable option.

    1 alternative to Later

    SocialBee is also a tool that provides agency services in addition to social management. Their service is called ConciergeBee, and they also provide content marketing services in addition to the usual social media tasks. 

    They don’t have community management features for social platforms other than Instagram and LinkedIn. They don’t have a free plan for their tool. Paid plans begin at $29/month for five social profiles and one user.

    9. Socialinsider

    Best social media management tool for social media analytics

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Socialinsider

    Free plan/trial available: No free plans. All paid plans have a free trial of 14 days.

    Price: Pricing starts at $99/month for up to 20 social media accounts.

    Favorite features:

    • You can compare your performance against competitors on KPIs like engagement rate and follower growth
    • Discover the performance of your various content pillars to monitor which ones resonate the most with your audience
    • Easy-to-use dashboard that allows you to understand your social media performance easily

    Socialinsider is an analytics tool that provides in-depth reporting on your social posts. In one dashboard, you can monitor engagement, reach, impressions, follower growth, and more across all your social platforms.

    This tool doesn’t have many traditional features like the ability to schedule posts. It’s a dedicated analytics tool. Socialinsider is the perfect choice for someone who needs more detailed insights for their social channels.

    You can use it in conjunction with some other tools on this list or use it as a standalone tool if you’re fine with manual posting and social engagement.

    2 alternatives to Socialinsider

    Rival IQ is another great choice if you’re looking for a dedicated analytics tool to help you dissect your social posts. Rival IQ is more suited to agencies because you can add multiple companies to its dashboard.

    Pricing starts at $239/month for 10 companies. All paid plans have a 14-day free trial. There’s no free plan.

    Siftsy also deserves a shout if you want to analyze your social media comments. All you have to do is upload a CSV file of the URL of your social media posts, and the tool will analyze the comments on it. The pricing for this tool is not publicly available.

    10. Manychat

    Best social media management tool for chat automation

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Manychat

    Free plan/trial available: The free plan has limited features, like a limit on the number of ‘contacts’ you can engage with.

    Price: Pricing starts at $15/month and increases with the number of contacts.

    Favorite features:

    • Template gallery to create customized DM campaigns
    • Reply to social DMs 24/7 with chat automation
    • AI assistant to help set up chat workflow

    Manychat, like Socialinsider, doesn’t have the classic social management features. But it’s an excellent add-on for social marketing automation.

    Have you ever seen those “comment for link” posts where the creator automatically sends the link to a product or info about a topic once you comment something? That’s what Manychat helps you automate!

    You can use this tool to communicate with leads, follow up on time, and ensure you respond to every message you receive on social media.

    The only con is that Manychat only works with Instagram, Facebook, and WhatsApp. If you have your primary social accounts on other channels — like X or LinkedIn — you can’t integrate it with this tool.

    That said, Manychat’s chat automation for TikTok is in beta, so it’s possible they might add more platforms in the future.

    2 alternatives to Manychat

    Linkdm is another chat automation tool but it’s exclusively for Instagram. You can do a lot with it if Instagram is your primary channel, but if you plan to expand your presence in the future, Manychat is a better tool. Linkdm’s UI and UX is also a little clunky. 

    There’s a free plan with a 1,000 DMs/month limit. Paid plans begin at $19/month.

    Spurnow also allows you to build AI customer service using your knowledge base. Its CRM is quite comprehensive, and you have excellent customization options. There are no free plans. Paid plans have 7-day free trials and begin at $79/month.

    11. Sprinklr

    Best social media management tool for enterprise organizations

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Sprinklr

    Free plan/trial available: Not publicly available.

    Price: Not publicly available.

    Favorite features:

    • Persona apps to simplify navigation for social media managers — they only see metrics they need to
    • Customize content to fit diverse audiences
    • AI-powered image detection capabilities

    Sprinklr is a customer experience management tool with social management features. It’s an enterprise-grade software, meeting all the governance requirements of companies of that size.

    Apart from social media, Sprinklr also has social listening features, competitive benchmarking, social advertising, and conversational commerce features.

    If you’re a large company, it’s also important you use a tool like Sprinklr because it integrates with all the tools in your tech stack, providing you a unified view of all your efforts in one dashboard.

    The learning curve in such tools is long — in addition to the monetary investment — so keep that in mind before you finalize an enterprise tool.

    1 alternative to Sprinklr

    Khoros is an excellent alternative to Sprinklr if you need a community tool to merge with your social management. It has all the listening, employee advocacy features like Sprinklr, too.

    What should you look for in social media management apps?

    The problem with choosing social media management platforms is:

    • The market is saturated with plenty of social media tools
    • Most social media management software has pretty much the same core features
    • Finding their differentiators among all the features is time-consuming and can take some trial-and-error

    In this scenario, choosing the right social media management software can become a difficult task. How do you know which is the right one for you? Here are five questions you should ask yourself while evaluating social media tools:

    1. Does the social media management platform connect with all major social networks?

    Your social media efforts might be focused on one social media platform right now, but that’s bound to change as you grow.

    Your target audience is present in multiple social networks and you’ll likely expand into multiple social media channels as you scale.

    For starters, you can choose specialized social media management apps focusing on just one network, but eventually you might need a platform that connects with all major networks.

    💡
    Pick a tool that integrates with all major social networks and also works to add new channels as they release.

    2. Does the social management tool have strong reporting features?

    One of the core aspects of a well-made social media strategy is having comprehensive analytics. A social media presence in a silo is ineffective.

    You need detailed analytics to prove social media ROI. This is true for everyone — social media managers, agencies, freelancers. In all social media management tools, examine the performance measurement tools thoroughly. They should go beyond measuring the basic analytics.

    Does it calculate the social media metrics you need? Can you measure audience engagement accurately? Are all customer interactions accounted for? Are the reporting tools providing in-depth analytics for multiple platforms?

    💡
    Choose a tool that has in-depth reporting features. If you can’t afford that right now, you can also find a dedicated analytics tool that integrates with your management tool.

    3. Does the social media management software have strong collaboration tools?

    If you’re a creator operating solo, you might not need collaboration features for your marketing efforts. But social media managers and agencies need strong team collaboration tools to work together.

    Nail down the specifics of what you need to work together seamlessly. Do you need granular level permission control? Or a smooth social media workflow to onboard clients?

    Almost all social media management tools have plans that allow for team collaboration where you can add multiple team members. But there are differences in a few features (like permission levels). Check for those.

    💡
    Pick a tool that has the collaboration features you need. The more granular it can get, the more you can customize permissions. But remember it’ll also likely get more complex to set up and use.

    4. Will the price of the social media management tool stay in budget as you scale?

    Maybe you choose the tool that the world’s biggest companies use. But what’s the point if it goes out of pocket as soon as you grow?

    Don’t just look at the current price of social media management tools. Calculate the cost when you want to connect multiple accounts.

    The best social media management tool will be able to scale with you — whether that’s in adding team members or adding multiple social media profiles.

    💡
    Understand the pricing of the tool you pick. Choose one that has plans you can upgrade to as your business grows, not one that becomes out-of-pocket.

    5. Does the social media tool have specialized features you need?

    Despite the competition, most social media management tools have few features especially designed for their target audience.

    Buffer has a DIY landing page builder for its creators and Sprout Social has an influencer marketing tool, for instance. Many tools also help you generate ideas, choose from an extensive media library, or provide an easy to use visual content calendar.

    Articles like this one will help you understand the few features that make a social media management platform different from the rest.

    💡
    Find the specialized features of the tool you land on and ensure its USP aligns with your unique requirements.

    After your initial analysis, you’ll be left with a handful of social media management tools that fit your budget and your needs.

    Luckily, most tools have long free trials that you can use to get a feel for the software before committing to a monthly or yearly subscription. Yes, testing all shortlisted social media software within free trials is a bit tedious. But it’ll help you make the best long-term choice.

    Did we miss adding your favorite social management tool to this list? Tell us in the comments which software you love and why!

  • I Joined Buffer 3 Days Before The Retreat: Here Are My Retreat Reflections

    I Joined Buffer 3 Days Before The Retreat: Here Are My Retreat Reflections

    What it was like to join a fully remote team like Buffer, and how going on the company retreat so early on helped shape my journey in ways I hadn’t imagined.The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    It goes without saying that managing multiple social media platforms — whether for yourself or for a brand —  can mean some serious multitasking. On any given day, you are:

    Creating social media posts, repurposing existing content for socials, staying on top of trends across multiple platforms, reviewing your analytics for social media reporting, and so much more.

    If you’re a creator or a small business owner managing your social media presence yourself, all of this is in addition to running your business.

    Luckily, there are plenty of social media management tools to take some of the tasks off your to-do list — and make all that work a little more fun. 

    These are the 11 best ones — and plenty of alternatives to each tool, if you need them. Here's a quick summary:

    Comparison table: The 11 best social media management tools

    Tool name

    Free plan/trial

    Price

    Best for

    Top features

    Buffer

    Free forever for up to 3 social media channels

    $6/month/channel

    Creators and small business owners

    Store ideas, curated content, and any notes on the go using the Create space


    The Streaks feature helps you build and maintain a consistent posting habit 


    The Start Page helps you ditch dry, boring, and generic link-in-bio tools and enables you to create a customizable landing page that’s authentically you

    Hootsuite

    No free plans. All plans have a 30-day free trial

    €149/user/month for five social media channels

    Mid-sized businesses practicing social listening

    Amazing social listening dashboard


    Granular control over various access to team members


    Competitor analysis of your social media reports

    Tailwind

    Free plan available for one account and five posts per month

    $19.99/month for 400 posts on one account

    Managing your Pinterest account

    Browser extension to save and create new pins seamlessly


    Schedule pins at preset intervals


    SmartGuide to recommend best practices

    SocialPilot

    No free plan. 14-day free trial for all paid plans

    $30/month for one user and seven social media accounts

    Social media agencies

    Separate and branded dashboards for various clients


    Simple approval process requiring no login


    Reporting features where you can auto-send personalized performance reports regularly

    Zoho Social

    No free plans. 15-day free trial for all paid plans

    $15/month for one user and 11 social media channels

    Zoho users

    Integration with Zoho products like CRM and Desk


    Customized social listening dashboards

    Automate reposting your top-performing social media posts

    Sprout Social

    No free plans. 30-day free trial for all paid plans

    $199/seat/month for five social media profiles

    Having one tool for social media marketing and influencer marketing

    Aesthetic performance reports

    Built-in influencer marketing software

    Employee advocacy for curating a special employees-only social media feed

    Oktopost

    Pricing isn’t publicly available

    Pricing isn’t publicly available

    B2B companies

    Premade dashboards by B2B social media experts

    Every post is assigned to a campaign

    Tracks buyer journeys

    Later

    No free plan. All paid plans have 14-day free trial

    $25/month for nine social media profiles and one user

    Agency support

    Social management, influencer marketing, social listening, and agency support all rolled into one

    Store images, posts, and any content you plan to use in their Media Library

    Automatic creator attribution for any post you import from Instagram

    Socialinsider

    No free plan. All paid plans have 14-day free trial

    $99/month for up to 20 social media accounts

    Social media analytics

    You can compare your performance against competitors on KPIs like engagement rate and follower growth

    Discover the performance of your various content pillars to monitor which ones resonate the most with your audience

    Easy-to-use dashboard that allows you to understand your social media performance easily

    Manychat

    Available with limited features

    Starts at $15/month

    Chat automation

    Template gallery to create customized DM campaigns

    Reply to social DMs 24/7 with chat automation

    AI assistant to help set up chat workflow

    Sprinklr

    Not publicly available

    Not publicly available

    Enterprise organizations

    Persona apps to simplify navigation for social media managers — they only see metrics they need to

    Customize content to fit diverse audiences

    AI-powered image detection capabilities

    1. Buffer

    Best social media management tool for creators and small businesses

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    Free plan/trial available: Yes. Free forever for up to 3 channels. All paid plans also have a 14-day free trial.

    Price: Paid plans begin at $6/month/channel.

    Favorite features:

    • Store ideas, curated content, and any notes on the go using the Create space
    • The Streaks feature helps you build and maintain a consistent posting habit 
    • The Start Page helps you ditch dry, boring, and generic link-in-bio tools and enables you to create a customizable landing page that’s authentically you

    You knew Buffer was going to be at the top of this list, didn’t you? Sure, I’m biased because this is the Buffer blog, but I was a Buffer customer long before I was a writer on the team.

    The thing I love most about Buffer is its simplicity. On the surface, Buffer looks like a simple tool. Add your accounts, start social media scheduling, and you’re A for away. But as great as that is, you’ve just scratched the surface of what Buffer can do.

    • You can store the social media post ideas that pop up in the shower or while walking the dog because the mobile app is so smooth, accessible, and easy to use
    • You can create beautiful, branded social media reports for stakeholders and get metrics tailored to you — no more questioning, “At which times do I get the most engagement? Which posts give me the most bang for my buck?”
    • You can build your very own customized landing page in minutes. You’ll be surprised at how easy it is to create, seriously

    Buffer is a pioneer in the industry for adding planning, scheduling, analytics, and more for new social media platforms. 

    With new social channels entering the chat rapidly (here’s looking at you, Threads and Bluesky), you’d want a social media management tool that’s flexible and quick to adapt.

    It’s one of the only social media scheduling tools that has habit-building features like streaks to help post consistently.

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    And it’s continually coming up with handy features you’ll actually find helpful — like a template library to spark content ideas (especially when you’re short on time!). This feature is still in beta, but it’ll soon be rolled out to call customers.

    Besides this, Buffer has all the basics checked: You can schedule posts easily, respond to comments, use its AI assistant to help speed up content creation, and collaborate with your team easily.

    Buffer isn’t the best choice for you if you run a large enterprise company with a complex social media team. Its features are simple, straightforward, and powerful. But they are primarily geared toward creators and scrappy small businesses.

    2 alternatives to Buffer

    Loomly is also a good choice, especially if you’re a freelance social media manager. It has decent collaboration features and approval workflows, designed for someone managing multiple content calendars. But it’s not too complicated either (not a good fit for bigger social media agencies).

    It has a free plan for up to three social media accounts, but allows scheduling only five posts per month. The pricing of its paid plans is not publicly available.

    Metricool is also a decent alternative to Buffer. It can do all the basics of social media management, from post-scheduling to customized landing pages. Metricool has a free plan allowing you to publish up to 50 monthly posts. Paid plans begin at $22/month to schedule unlimited posts.

    2. Hootsuite

    Best social media management tool for mid-sized businesses practicing social listening

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Hootsuite

    Free plan/trial available: No free plans. Paid plans have a free trial of 30 days.

    Price: Pricing starts at €149/user/month for five social media channels. 

    Favorite features:

    • An extensive social listening dashboard to help you monitor trending keywords, competitors, and brand mentions
    • Granular control over the access you can provide to various team members — perfect for complex teams
    • You can stack your social media reports against competitors & your industry in general to examine how you’re performing against these benchmarks

    Hootsuite is well-known in the social media management world, and for good reason: I love its social listening feature. Since acquiring Talkwalker, it has become even more powerful. 

    You can choose your location and a topic to analyze, and the platform will give you an in-depth report about what people have been saying about that topic for the past week.

    Hootsuite also has an excellent team management feature. You can create multiple sub-teams and minutely decide what level of access to give to your team members. An A+ feature if you’re a freelance social media manager or run a social media marketing agency.

    The AI assistant can also do a lot — there are options to use copywriting formulas to write posts, repurpose existing posts, etc. But on testing, I found most outputs need a lot of refining.

    I also don’t enjoy how complex the home dashboard is. It’s a bit overwhelming, and while feature-rich, Hootsuite definitely isn’t easy to use.

    2 alternatives to Hootsuite

    Keyhole is a solid Hootsuite alternative, specifically for social media listening. Its fundamental social media management features (like scheduling, storing ideas, creating graphics, and team collaboration) aren’t as strong as Hootsuite's, but the social listening feature is a tad bit better.

    Better how? The dashboard is more user-friendly, and the audience insights are deeper. For example, you can also analyze whether the overall sentiment on a topic is positive, negative, or neutral. Keyhole doesn’t display its prices publicly.

    Mention is also a great tool that has the best of both worlds from Keyhole and Hootsuite. Granted, its social listening features and analytics aren’t as good, but it’s decent enough. It also allows you to do all the basic social media management stuff like scheduling posts for X, LinkedIn, Instagram, and Facebook. Prices start at $49/month for up to four social media accounts. There’s no free plan.

    3. Tailwind

    Best social media management tool for managing your Pinterest account

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Tailwind

    Free plan/trial available: Free plan available for one account and five posts per month.

    Price: Paid plans begin at $19.99/month for 400 posts per month on one account.

    Favorite features:

    • Schedule your pins at preset intervals
    • A browser extension to create new pins from anywhere and save them to relevant boards
    • SmartGuide monitors your Pinterest activity and alerts you on the recommended best practices to inform your Pinterest strategy

    Sure, plenty of social media management software can help you schedule pins on Pinterest and manage your Pinterest account. But Tailwind was one of the first social media management apps specifically for Pinterest.

    Its sole focus is on Pinterest, and it's an official Pinterest partner. So if you’re someone who’s looking to burrow down on this platform or grow your following on Pinterest exclusively, you’ll want to check out Tailwind.

    The thing I find most useful? You can transform your photos into fantastic pin designs in one click. It’s like having your own, personalized Canva for Pinterest within your social media management tool.

    Apart from this, you can schedule pins, add them to preset boards, and even spread them out at various intervals for maximum engagement. On testing, Tailwind was quite easy to use! The browser extension was a bit wonky and slowed me down, but that just might be my browser (Brave).

    What I don’t like is that the free version of Tailwind is basically non-existent for anyone taking Pinterest marketing seriously. There are only five free posts per month. As veteran pinners will know, that’s just not enough, especially since Pinterest often thrives on quantity.

    2 alternatives to Tailwind (for other social media channels)

    Hypefury is the Tailwind of X. It has an inspiration panel to see other creators’ top tweets and has auto-comments to promote your newsletter, small business, or any other venture. There’s no better tool if you’re looking to grow on X.

    That said, there's no free plan. Paid plans begin at €29/month. You can connect one X account and schedule posts for up to one month.

    Shield is the alternative to Tailwind if you’re big on LinkedIn. Its unique selling point is its in-depth LinkedIn analytics — you can identify key themes in your content and which topics get the most likes from your audience. There’s no free plan. Paid plans begin at $15/month for one LinkedIn account.

    4. SocialPilot

    Best social media management tool for social media agencies

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Social Pilot

    Free plan/trial available: No free plans. Free trial for all paid plans available for 14 days.

    Price: Prices start at $30/month for one user and seven social media accounts. Only one user is included in this pricing. You need to upgrade your plan to add your team members.

    Favorite features:

    • Separate your dashboards for various clients and whitelabel them with customized colors, logos, etc., to give your customers a premium experience
    • Simple approval process with easy, shareable, personalized links — requiring no sign-ups from your clients
    • Auto-send various clients personalized and branded social media performance reports

    SocialPilot screams agency. Even its pricing plans have “Agency” and “Agency+” options. Take the approval process: you can share direct personalized links (no sign-ups required) that compile everything your client needs to review on a single screen. The whole workflow is designed to be agency-first

    The dashboard is also user-friendly if you manage multiple clients. You can have different sub-dashboards for various clients to keep their management separated from the rest. You can also whitelabel the platform to provide a customized experience to your clients.

    Like Hootsuite, SocialPilot offers granular control over which team members can do what tasks, but it’s much more affordable and simpler to use.

    I didn’t mention the basic features like scheduling, reporting features, and AI assistant, but SocialPilot has all the fundamentals, too. 

    2 alternatives to SocialPilot

    Sendible is also designed for agencies, like SocialPilot. It has similar features like personalized dashboards, automated reports, and custom permissions. I’d say the user experience of Sendible is a tad bit better, but SocialPilot’s approval workflow is superior to Sendible. 

    Choose Sendible if you’re an agency that’s scaling fast. Its pricing plans are more accommodating toward bigger agencies. Similarly to SocialPilot, paid plans begin at $29/month for one user and six social media profiles. There’s no free plan.

    Pallyy is a good alternative to SocialPilot if you want something simple. There’s no branded dashboards, but you can have customized colors. There’s a feedback overview that’s very straightforward to use, but can get cluttered if you manage a ton of clients. Pricing is also simple: 

    They have two plans — one is an unlimited plan and the other is a pay-as-you-go option. The latter is suitable for small agencies. Pricing starts at $25/month. Additional users cost $29/month.

    5. Zoho Social

    Best social media management tool for Zoho users

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Zoho

    Free plan/trial available: No free plan. All paid plans have a 15-day free trial.

    Price: Pricing starts at $15/month for one user and 11 social media channels.

    Favorite features:

    • Integration with other Zoho products like CRM and Desk for smooth management
    • Build your own customized social media listening dashboard to track brand mentions, stay on top of trends, and more
    • Automate your social media posts to repeat at a certain cadence to repost your content without any intervention

    Zoho is a well-known name in the tech industry. It offers CRM solutions, emailing services, payroll processing, customer service software, and a whole lot of other products that knowledge workers use. 

    If you work in a company that already uses Zoho for various purposes, Zoho Social is a great social media management tool you should consider.

    I’ll be honest: Zoho Social has nothing that sets it apart. Like Buffer’s known for its ease and flexibility, and Hootsuite for its feature-richness, Zoho Social doesn’t have any major unique selling point to make it stand out. 

    But that isn’t to say it can’t get the job done. If you need something simple to schedule your posts, analyze their performance, and create the occasional report, Zoho can do the job just fine.

    Zoho Social is especially great because it integrates with Zoho Desk (its customer service software). Some businesses just get a lot of queries from customers on social media.

    If you’re one of those, Zoho Social is great because you can integrate social media for customer service and social media for marketing seamlessly.

    I’d recommend signing up for Zoho Social only if you’re already in the Zoho ecosystem and your social media marketing strategy is still developing.

    Once you’ve fleshed out a roadmap, you might move toward a more specialized social media management software that caters to your unique needs. Or if you have the budget, you can add a separate tool in addition to Zoho Social.

    2 alternatives to Zoho Social

    HubSpot is the enterprise version of Zoho. It has a social media management software that can help you build campaigns, schedule social media posts, and link all your social media activity back to the HubSpot CRM.

    Like Zoho Social, HubSpot’s social media management tool isn’t the best in the market — but it’s an easy choice if you already use HubSpot products.

    There are many pricing plans, but the one that includes social media starts at $890/month for three users (and you have to pay annually). You can connect up to 50 social media accounts and schedule 10K posts per month.

    For republishing top-performing content, you can also use MeetEdgar. Other than that, MeetEdgar also has basic social media management software features like scheduling posts, tracking performance, etc.

    It costs $29.99/month for up to five social accounts. There’s no free plan.

    6. Sprout Social

    Best social media management tool for using one tool for social media marketing and influencer marketing

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Sprout Social

    Free plan/trial available: No free plan available. All paid plans have a 30-day free trial.

    Price: Pricing starts at $199/seat/month for five social media profiles. There are no monthly billing options.

    Favorite features:

    • Super aesthetic reports
    • Influencer marketing software to help you run two strategies with one tool
    • Employee advocacy feature to help you curate a feed specifically for your employees

    Sprout Social acquired Tagger Media in 2023. So, now, not only can it help you with social media management tasks like scheduling posts, tracking brand mentions, and monitoring analytics, it can also help you find influencers and collaborate with them

    This is a major headache eliminated if you’re a social media manager responsible for running your social media marketing plan and your influencer marketing strategy.

    That said, Sprout Social isn’t lackluster in the social media management department either. It has an AI assistant, like all popular social media management tools, and its reports are beautiful. You can use various interactive charts and graphs to visualize information — and it’s just a treat to look at.

    All that said, Sprout Social is definitely not for the creator or small business. It comes with a hefty price tag and the paid plans don’t include the cost of integrating the influencer marketing software. Welp.

    If you’re a big company with the big bucks, Sprout Social might be worth your money. But if you’re a small business with a shoestring budget, choose two different tools for your social media and influencer marketing strategy not to burn a hole in your pocket.

    2 alternatives to Sprout Social

    Meltwater is multiple software rolled into one. It has a media relations tool, social listening dashboard, social media management, influencer marketing software, and a whole lot more. 

    If you prefer having one tool for multiple use cases, Meltwater is a fine choice. 

    The pricing isn’t publicly available.

    Brandwatch is another software that has four tools: social media management software, influencer marketing, consumer intelligence, and media intelligence. It has an influencer database of 30 million creators and the CRM is quite easy to use. 

    Pricing for this tool is also not publicly available.

    7: Oktopost

    Best social media management tool for B2B companies

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Oktopost

    Free plan/trial available: Pricing not publicly available.

    Price: Pricing not publicly available.

    Favorite features:

    • Premade dashboards by B2B social media experts to help you track important metrics
    • Each post is assigned to a campaign for accurate social media reporting
    • Tracks buyer journeys

    Oktopost specializes in social media management for B2B companies. Every scheduled post is assigned to a campaign for better reporting, and UTM parameters are added to every link you share on social media.

    The analytics also look a tad bit different than your usual social media management software: Oktopost tracks the buyer journey to understand how your social media campaigns are impacting revenue. 

    The B2B social media experts at Oktopost also recommend premade dashboards that you should be monitoring to analyze your social performance.

    A major downside, however, is that you can’t get a feel for the product because there’s no free trial or publicly available pricing.

    2 alternatives to Oktopost

    Content Studio is also quite B2B oriented. You can curate existing content from X, YouTube, and the web. There’s also an in-built RSS feed reader so you can control what you see on your social profiles’ news feed. You can even find influencers on X, YouTube, and Instagram. 

    You can also schedule blogs on Medium, WordPress, Webflow, etc. along with social media management. There’s no free plan, though. Paid plans begin at $29/month for five social media accounts and one user.

    There’s nothing that makes Missinglettr specifically useful for B2B companies, but it has a ‘drip social media campaigns’ feature that’ll be quite useful for any B2B organization.

    You can connect your company blog, Medium, or YouTube channel, and Missinglettr will automatically extract the most valuable quotes and images to post about it on social media. 

    You can also curate content like on Content Studio. Pricing begins at $15/month three social media profiles. There are no free plans.

    8. Later

    Best social media management tool for getting agency support

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Later

    Free plan/trial available: No free plan available. All paid plans have a free trial of 14 days. 

    Price: Pricing starts at $25/month for nine social media profiles and one user. You can schedule up to 30 posts per profile. 

    Favorite features:

    • Social management, influencer marketing, social listening, and agency support all rolled into one
    • Store images, posts, and any content you plan to use in their Media Library
    • Automatic creator attribution for any post you import from Instagram

    Later is the complete solution for people who need agency support, along with the features of social media management apps. Its social media features aren’t revolutionary — you can schedule posts, create a custom link-in-bio page, and measure your analytics, but that’s pretty much it.

    What makes Later stand out is its agency services. Their team handles your organic social media marketing from A-Z — they help you form your strategy and execute it. Later’s approach is to combine your social content with creator partnerships and even social media advertising.

    They also take over managing relationships with your audience — the agency will respond to comments and DMs on your behalf.

    If you’re looking to outsource your social marketing efforts, Later might be the perfect choice. You can just oversee everything instead of doing it yourself.

    But remember agency services aren’t included in their standard price. It will come at an additional cost and it might not be the most affordable option.

    1 alternative to Later

    SocialBee is also a tool that provides agency services in addition to social management. Their service is called ConciergeBee, and they also provide content marketing services in addition to the usual social media tasks. 

    They don’t have community management features for social platforms other than Instagram and LinkedIn. They don’t have a free plan for their tool. Paid plans begin at $29/month for five social profiles and one user.

    9. Socialinsider

    Best social media management tool for social media analytics

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Socialinsider

    Free plan/trial available: No free plans. All paid plans have a free trial of 14 days.

    Price: Pricing starts at $99/month for up to 20 social media accounts.

    Favorite features:

    • You can compare your performance against competitors on KPIs like engagement rate and follower growth
    • Discover the performance of your various content pillars to monitor which ones resonate the most with your audience
    • Easy-to-use dashboard that allows you to understand your social media performance easily

    Socialinsider is an analytics tool that provides in-depth reporting on your social posts. In one dashboard, you can monitor engagement, reach, impressions, follower growth, and more across all your social platforms.

    This tool doesn’t have many traditional features like the ability to schedule posts. It’s a dedicated analytics tool. Socialinsider is the perfect choice for someone who needs more detailed insights for their social channels.

    You can use it in conjunction with some other tools on this list or use it as a standalone tool if you’re fine with manual posting and social engagement.

    2 alternatives to Socialinsider

    Rival IQ is another great choice if you’re looking for a dedicated analytics tool to help you dissect your social posts. Rival IQ is more suited to agencies because you can add multiple companies to its dashboard.

    Pricing starts at $239/month for 10 companies. All paid plans have a 14-day free trial. There’s no free plan.

    Siftsy also deserves a shout if you want to analyze your social media comments. All you have to do is upload a CSV file of the URL of your social media posts, and the tool will analyze the comments on it. The pricing for this tool is not publicly available.

    10. Manychat

    Best social media management tool for chat automation

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Manychat

    Free plan/trial available: The free plan has limited features, like a limit on the number of ‘contacts’ you can engage with.

    Price: Pricing starts at $15/month and increases with the number of contacts.

    Favorite features:

    • Template gallery to create customized DM campaigns
    • Reply to social DMs 24/7 with chat automation
    • AI assistant to help set up chat workflow

    Manychat, like Socialinsider, doesn’t have the classic social management features. But it’s an excellent add-on for social marketing automation.

    Have you ever seen those “comment for link” posts where the creator automatically sends the link to a product or info about a topic once you comment something? That’s what Manychat helps you automate!

    You can use this tool to communicate with leads, follow up on time, and ensure you respond to every message you receive on social media.

    The only con is that Manychat only works with Instagram, Facebook, and WhatsApp. If you have your primary social accounts on other channels — like X or LinkedIn — you can’t integrate it with this tool.

    That said, Manychat’s chat automation for TikTok is in beta, so it’s possible they might add more platforms in the future.

    2 alternatives to Manychat

    Linkdm is another chat automation tool but it’s exclusively for Instagram. You can do a lot with it if Instagram is your primary channel, but if you plan to expand your presence in the future, Manychat is a better tool. Linkdm’s UI and UX is also a little clunky. 

    There’s a free plan with a 1,000 DMs/month limit. Paid plans begin at $19/month.

    Spurnow also allows you to build AI customer service using your knowledge base. Its CRM is quite comprehensive, and you have excellent customization options. There are no free plans. Paid plans have 7-day free trials and begin at $79/month.

    11. Sprinklr

    Best social media management tool for enterprise organizations

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Sprinklr

    Free plan/trial available: Not publicly available.

    Price: Not publicly available.

    Favorite features:

    • Persona apps to simplify navigation for social media managers — they only see metrics they need to
    • Customize content to fit diverse audiences
    • AI-powered image detection capabilities

    Sprinklr is a customer experience management tool with social management features. It’s an enterprise-grade software, meeting all the governance requirements of companies of that size.

    Apart from social media, Sprinklr also has social listening features, competitive benchmarking, social advertising, and conversational commerce features.

    If you’re a large company, it’s also important you use a tool like Sprinklr because it integrates with all the tools in your tech stack, providing you a unified view of all your efforts in one dashboard.

    The learning curve in such tools is long — in addition to the monetary investment — so keep that in mind before you finalize an enterprise tool.

    1 alternative to Sprinklr

    Khoros is an excellent alternative to Sprinklr if you need a community tool to merge with your social management. It has all the listening, employee advocacy features like Sprinklr, too.

    What should you look for in social media management apps?

    The problem with choosing social media management platforms is:

    • The market is saturated with plenty of social media tools
    • Most social media management software has pretty much the same core features
    • Finding their differentiators among all the features is time-consuming and can take some trial-and-error

    In this scenario, choosing the right social media management software can become a difficult task. How do you know which is the right one for you? Here are five questions you should ask yourself while evaluating social media tools:

    1. Does the social media management platform connect with all major social networks?

    Your social media efforts might be focused on one social media platform right now, but that’s bound to change as you grow.

    Your target audience is present in multiple social networks and you’ll likely expand into multiple social media channels as you scale.

    For starters, you can choose specialized social media management apps focusing on just one network, but eventually you might need a platform that connects with all major networks.

    💡
    Pick a tool that integrates with all major social networks and also works to add new channels as they release.

    2. Does the social management tool have strong reporting features?

    One of the core aspects of a well-made social media strategy is having comprehensive analytics. A social media presence in a silo is ineffective.

    You need detailed analytics to prove social media ROI. This is true for everyone — social media managers, agencies, freelancers. In all social media management tools, examine the performance measurement tools thoroughly. They should go beyond measuring the basic analytics.

    Does it calculate the social media metrics you need? Can you measure audience engagement accurately? Are all customer interactions accounted for? Are the reporting tools providing in-depth analytics for multiple platforms?

    💡
    Choose a tool that has in-depth reporting features. If you can’t afford that right now, you can also find a dedicated analytics tool that integrates with your management tool.

    3. Does the social media management software have strong collaboration tools?

    If you’re a creator operating solo, you might not need collaboration features for your marketing efforts. But social media managers and agencies need strong team collaboration tools to work together.

    Nail down the specifics of what you need to work together seamlessly. Do you need granular level permission control? Or a smooth social media workflow to onboard clients?

    Almost all social media management tools have plans that allow for team collaboration where you can add multiple team members. But there are differences in a few features (like permission levels). Check for those.

    💡
    Pick a tool that has the collaboration features you need. The more granular it can get, the more you can customize permissions. But remember it’ll also likely get more complex to set up and use.

    4. Will the price of the social media management tool stay in budget as you scale?

    Maybe you choose the tool that the world’s biggest companies use. But what’s the point if it goes out of pocket as soon as you grow?

    Don’t just look at the current price of social media management tools. Calculate the cost when you want to connect multiple accounts.

    The best social media management tool will be able to scale with you — whether that’s in adding team members or adding multiple social media profiles.

    💡
    Understand the pricing of the tool you pick. Choose one that has plans you can upgrade to as your business grows, not one that becomes out-of-pocket.

    5. Does the social media tool have specialized features you need?

    Despite the competition, most social media management tools have few features especially designed for their target audience.

    Buffer has a DIY landing page builder for its creators and Sprout Social has an influencer marketing tool, for instance. Many tools also help you generate ideas, choose from an extensive media library, or provide an easy to use visual content calendar.

    Articles like this one will help you understand the few features that make a social media management platform different from the rest.

    💡
    Find the specialized features of the tool you land on and ensure its USP aligns with your unique requirements.

    After your initial analysis, you’ll be left with a handful of social media management tools that fit your budget and your needs.

    Luckily, most tools have long free trials that you can use to get a feel for the software before committing to a monthly or yearly subscription. Yes, testing all shortlisted social media software within free trials is a bit tedious. But it’ll help you make the best long-term choice.

    Did we miss adding your favorite social management tool to this list? Tell us in the comments which software you love and why!

  • The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    Save time, automate processes, get in-depth analytics, and more with these best-in-class social media tools for 2025.The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    It goes without saying that managing multiple social media platforms — whether for yourself or for a brand —  can mean some serious multitasking. On any given day, you are:

    Creating social media posts, repurposing existing content for socials, staying on top of trends across multiple platforms, reviewing your analytics for social media reporting, and so much more.

    If you’re a creator or a small business owner managing your social media presence yourself, all of this is in addition to running your business.

    Luckily, there are plenty of social media management tools to take some of the tasks off your to-do list — and make all that work a little more fun. 

    These are the 11 best ones — and plenty of alternatives to each tool, if you need them. Here's a quick summary:

    Comparison table: The 11 best social media management tools

    Tool name

    Free plan/trial

    Price

    Best for

    Top features

    Buffer

    Free forever for up to 3 social media channels

    $6/month/channel

    Creators and small business owners

    Store ideas, curated content, and any notes on the go using the Create space


    The Streaks feature helps you build and maintain a consistent posting habit 


    The Start Page helps you ditch dry, boring, and generic link-in-bio tools and enables you to create a customizable landing page that’s authentically you

    Hootsuite

    No free plans. All plans have a 30-day free trial

    €149/user/month for five social media channels

    Mid-sized businesses practicing social listening

    Amazing social listening dashboard


    Granular control over various access to team members


    Competitor analysis of your social media reports

    Tailwind

    Free plan available for one account and five posts per month

    $19.99/month for 400 posts on one account

    Managing your Pinterest account

    Browser extension to save and create new pins seamlessly


    Schedule pins at preset intervals


    SmartGuide to recommend best practices

    SocialPilot

    No free plan. 14-day free trial for all paid plans

    $30/month for one user and seven social media accounts

    Social media agencies

    Separate and branded dashboards for various clients


    Simple approval process requiring no login


    Reporting features where you can auto-send personalized performance reports regularly

    Zoho Social

    No free plans. 15-day free trial for all paid plans

    $15/month for one user and 11 social media channels

    Zoho users

    Integration with Zoho products like CRM and Desk


    Customized social listening dashboards

    Automate reposting your top-performing social media posts

    Sprout Social

    No free plans. 30-day free trial for all paid plans

    $199/seat/month for five social media profiles

    Having one tool for social media marketing and influencer marketing

    Aesthetic performance reports

    Built-in influencer marketing software

    Employee advocacy for curating a special employees-only social media feed

    Oktopost

    Pricing isn’t publicly available

    Pricing isn’t publicly available

    B2B companies

    Premade dashboards by B2B social media experts

    Every post is assigned to a campaign

    Tracks buyer journeys

    Later

    No free plan. All paid plans have 14-day free trial

    $25/month for nine social media profiles and one user

    Agency support

    Social management, influencer marketing, social listening, and agency support all rolled into one

    Store images, posts, and any content you plan to use in their Media Library

    Automatic creator attribution for any post you import from Instagram

    Socialinsider

    No free plan. All paid plans have 14-day free trial

    $99/month for up to 20 social media accounts

    Social media analytics

    You can compare your performance against competitors on KPIs like engagement rate and follower growth

    Discover the performance of your various content pillars to monitor which ones resonate the most with your audience

    Easy-to-use dashboard that allows you to understand your social media performance easily

    Manychat

    Available with limited features

    Starts at $15/month

    Chat automation

    Template gallery to create customized DM campaigns

    Reply to social DMs 24/7 with chat automation

    AI assistant to help set up chat workflow

    Sprinklr

    Not publicly available

    Not publicly available

    Enterprise organizations

    Persona apps to simplify navigation for social media managers — they only see metrics they need to

    Customize content to fit diverse audiences

    AI-powered image detection capabilities

    1. Buffer

    Best social media management tool for creators and small businesses

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    Free plan/trial available: Yes. Free forever for up to 3 channels. All paid plans also have a 14-day free trial.

    Price: Paid plans begin at $6/month/channel.

    Favorite features:

    • Store ideas, curated content, and any notes on the go using the Create space
    • The Streaks feature helps you build and maintain a consistent posting habit 
    • The Start Page helps you ditch dry, boring, and generic link-in-bio tools and enables you to create a customizable landing page that’s authentically you

    You knew Buffer was going to be at the top of this list, didn’t you? Sure, I’m biased because this is the Buffer blog, but I was a Buffer customer long before I was a writer on the team.

    The thing I love most about Buffer is its simplicity. On the surface, Buffer looks like a simple tool. Add your accounts, start social media scheduling, and you’re A for away. But as great as that is, you’ve just scratched the surface of what Buffer can do.

    • You can store the social media post ideas that pop up in the shower or while walking the dog because the mobile app is so smooth, accessible, and easy to use
    • You can create beautiful, branded social media reports for stakeholders and get metrics tailored to you — no more questioning, “At which times do I get the most engagement? Which posts give me the most bang for my buck?”
    • You can build your very own customized landing page in minutes. You’ll be surprised at how easy it is to create, seriously

    Buffer is a pioneer in the industry for adding planning, scheduling, analytics, and more for new social media platforms. 

    With new social channels entering the chat rapidly (here’s looking at you, Threads and Bluesky), you’d want a social media management tool that’s flexible and quick to adapt.

    It’s one of the only social media scheduling tools that has habit-building features like streaks to help post consistently.

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)

    And it’s continually coming up with handy features you’ll actually find helpful — like a template library to spark content ideas (especially when you’re short on time!). This feature is still in beta, but it’ll soon be rolled out to call customers.

    Besides this, Buffer has all the basics checked: You can schedule posts easily, respond to comments, use its AI assistant to help speed up content creation, and collaborate with your team easily.

    Buffer isn’t the best choice for you if you run a large enterprise company with a complex social media team. Its features are simple, straightforward, and powerful. But they are primarily geared toward creators and scrappy small businesses.

    2 alternatives to Buffer

    Loomly is also a good choice, especially if you’re a freelance social media manager. It has decent collaboration features and approval workflows, designed for someone managing multiple content calendars. But it’s not too complicated either (not a good fit for bigger social media agencies).

    It has a free plan for up to three social media accounts, but allows scheduling only five posts per month. The pricing of its paid plans is not publicly available.

    Metricool is also a decent alternative to Buffer. It can do all the basics of social media management, from post-scheduling to customized landing pages. Metricool has a free plan allowing you to publish up to 50 monthly posts. Paid plans begin at $22/month to schedule unlimited posts.

    2. Hootsuite

    Best social media management tool for mid-sized businesses practicing social listening

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Hootsuite

    Free plan/trial available: No free plans. Paid plans have a free trial of 30 days.

    Price: Pricing starts at €149/user/month for five social media channels. 

    Favorite features:

    • An extensive social listening dashboard to help you monitor trending keywords, competitors, and brand mentions
    • Granular control over the access you can provide to various team members — perfect for complex teams
    • You can stack your social media reports against competitors & your industry in general to examine how you’re performing against these benchmarks

    Hootsuite is well-known in the social media management world, and for good reason: I love its social listening feature. Since acquiring Talkwalker, it has become even more powerful. 

    You can choose your location and a topic to analyze, and the platform will give you an in-depth report about what people have been saying about that topic for the past week.

    Hootsuite also has an excellent team management feature. You can create multiple sub-teams and minutely decide what level of access to give to your team members. An A+ feature if you’re a freelance social media manager or run a social media marketing agency.

    The AI assistant can also do a lot — there are options to use copywriting formulas to write posts, repurpose existing posts, etc. But on testing, I found most outputs need a lot of refining.

    I also don’t enjoy how complex the home dashboard is. It’s a bit overwhelming, and while feature-rich, Hootsuite definitely isn’t easy to use.

    2 alternatives to Hootsuite

    Keyhole is a solid Hootsuite alternative, specifically for social media listening. Its fundamental social media management features (like scheduling, storing ideas, creating graphics, and team collaboration) aren’t as strong as Hootsuite's, but the social listening feature is a tad bit better.

    Better how? The dashboard is more user-friendly, and the audience insights are deeper. For example, you can also analyze whether the overall sentiment on a topic is positive, negative, or neutral. Keyhole doesn’t display its prices publicly.

    Mention is also a great tool that has the best of both worlds from Keyhole and Hootsuite. Granted, its social listening features and analytics aren’t as good, but it’s decent enough. It also allows you to do all the basic social media management stuff like scheduling posts for X, LinkedIn, Instagram, and Facebook. Prices start at $49/month for up to four social media accounts. There’s no free plan.

    3. Tailwind

    Best social media management tool for managing your Pinterest account

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Tailwind

    Free plan/trial available: Free plan available for one account and five posts per month.

    Price: Paid plans begin at $19.99/month for 400 posts per month on one account.

    Favorite features:

    • Schedule your pins at preset intervals
    • A browser extension to create new pins from anywhere and save them to relevant boards
    • SmartGuide monitors your Pinterest activity and alerts you on the recommended best practices to inform your Pinterest strategy

    Sure, plenty of social media management software can help you schedule pins on Pinterest and manage your Pinterest account. But Tailwind was one of the first social media management apps specifically for Pinterest.

    Its sole focus is on Pinterest, and it's an official Pinterest partner. So if you’re someone who’s looking to burrow down on this platform or grow your following on Pinterest exclusively, you’ll want to check out Tailwind.

    The thing I find most useful? You can transform your photos into fantastic pin designs in one click. It’s like having your own, personalized Canva for Pinterest within your social media management tool.

    Apart from this, you can schedule pins, add them to preset boards, and even spread them out at various intervals for maximum engagement. On testing, Tailwind was quite easy to use! The browser extension was a bit wonky and slowed me down, but that just might be my browser (Brave).

    What I don’t like is that the free version of Tailwind is basically non-existent for anyone taking Pinterest marketing seriously. There are only five free posts per month. As veteran pinners will know, that’s just not enough, especially since Pinterest often thrives on quantity.

    2 alternatives to Tailwind (for other social media channels)

    Hypefury is the Tailwind of X. It has an inspiration panel to see other creators’ top tweets and has auto-comments to promote your newsletter, small business, or any other venture. There’s no better tool if you’re looking to grow on X.

    That said, there's no free plan. Paid plans begin at €29/month. You can connect one X account and schedule posts for up to one month.

    Shield is the alternative to Tailwind if you’re big on LinkedIn. Its unique selling point is its in-depth LinkedIn analytics — you can identify key themes in your content and which topics get the most likes from your audience. There’s no free plan. Paid plans begin at $15/month for one LinkedIn account.

    4. SocialPilot

    Best social media management tool for social media agencies

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Social Pilot

    Free plan/trial available: No free plans. Free trial for all paid plans available for 14 days.

    Price: Prices start at $30/month for one user and seven social media accounts. Only one user is included in this pricing. You need to upgrade your plan to add your team members.

    Favorite features:

    • Separate your dashboards for various clients and whitelabel them with customized colors, logos, etc., to give your customers a premium experience
    • Simple approval process with easy, shareable, personalized links — requiring no sign-ups from your clients
    • Auto-send various clients personalized and branded social media performance reports

    SocialPilot screams agency. Even its pricing plans have “Agency” and “Agency+” options. Take the approval process: you can share direct personalized links (no sign-ups required) that compile everything your client needs to review on a single screen. The whole workflow is designed to be agency-first

    The dashboard is also user-friendly if you manage multiple clients. You can have different sub-dashboards for various clients to keep their management separated from the rest. You can also whitelabel the platform to provide a customized experience to your clients.

    Like Hootsuite, SocialPilot offers granular control over which team members can do what tasks, but it’s much more affordable and simpler to use.

    I didn’t mention the basic features like scheduling, reporting features, and AI assistant, but SocialPilot has all the fundamentals, too. 

    2 alternatives to SocialPilot

    Sendible is also designed for agencies, like SocialPilot. It has similar features like personalized dashboards, automated reports, and custom permissions. I’d say the user experience of Sendible is a tad bit better, but SocialPilot’s approval workflow is superior to Sendible. 

    Choose Sendible if you’re an agency that’s scaling fast. Its pricing plans are more accommodating toward bigger agencies. Similarly to SocialPilot, paid plans begin at $29/month for one user and six social media profiles. There’s no free plan.

    Pallyy is a good alternative to SocialPilot if you want something simple. There’s no branded dashboards, but you can have customized colors. There’s a feedback overview that’s very straightforward to use, but can get cluttered if you manage a ton of clients. Pricing is also simple: 

    They have two plans — one is an unlimited plan and the other is a pay-as-you-go option. The latter is suitable for small agencies. Pricing starts at $25/month. Additional users cost $29/month.

    5. Zoho Social

    Best social media management tool for Zoho users

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Zoho

    Free plan/trial available: No free plan. All paid plans have a 15-day free trial.

    Price: Pricing starts at $15/month for one user and 11 social media channels.

    Favorite features:

    • Integration with other Zoho products like CRM and Desk for smooth management
    • Build your own customized social media listening dashboard to track brand mentions, stay on top of trends, and more
    • Automate your social media posts to repeat at a certain cadence to repost your content without any intervention

    Zoho is a well-known name in the tech industry. It offers CRM solutions, emailing services, payroll processing, customer service software, and a whole lot of other products that knowledge workers use. 

    If you work in a company that already uses Zoho for various purposes, Zoho Social is a great social media management tool you should consider.

    I’ll be honest: Zoho Social has nothing that sets it apart. Like Buffer’s known for its ease and flexibility, and Hootsuite for its feature-richness, Zoho Social doesn’t have any major unique selling point to make it stand out. 

    But that isn’t to say it can’t get the job done. If you need something simple to schedule your posts, analyze their performance, and create the occasional report, Zoho can do the job just fine.

    Zoho Social is especially great because it integrates with Zoho Desk (its customer service software). Some businesses just get a lot of queries from customers on social media.

    If you’re one of those, Zoho Social is great because you can integrate social media for customer service and social media for marketing seamlessly.

    I’d recommend signing up for Zoho Social only if you’re already in the Zoho ecosystem and your social media marketing strategy is still developing.

    Once you’ve fleshed out a roadmap, you might move toward a more specialized social media management software that caters to your unique needs. Or if you have the budget, you can add a separate tool in addition to Zoho Social.

    2 alternatives to Zoho Social

    HubSpot is the enterprise version of Zoho. It has a social media management software that can help you build campaigns, schedule social media posts, and link all your social media activity back to the HubSpot CRM.

    Like Zoho Social, HubSpot’s social media management tool isn’t the best in the market — but it’s an easy choice if you already use HubSpot products.

    There are many pricing plans, but the one that includes social media starts at $890/month for three users (and you have to pay annually). You can connect up to 50 social media accounts and schedule 10K posts per month.

    For republishing top-performing content, you can also use MeetEdgar. Other than that, MeetEdgar also has basic social media management software features like scheduling posts, tracking performance, etc.

    It costs $29.99/month for up to five social accounts. There’s no free plan.

    6. Sprout Social

    Best social media management tool for using one tool for social media marketing and influencer marketing

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Sprout Social

    Free plan/trial available: No free plan available. All paid plans have a 30-day free trial.

    Price: Pricing starts at $199/seat/month for five social media profiles. There are no monthly billing options.

    Favorite features:

    • Super aesthetic reports
    • Influencer marketing software to help you run two strategies with one tool
    • Employee advocacy feature to help you curate a feed specifically for your employees

    Sprout Social acquired Tagger Media in 2023. So, now, not only can it help you with social media management tasks like scheduling posts, tracking brand mentions, and monitoring analytics, it can also help you find influencers and collaborate with them

    This is a major headache eliminated if you’re a social media manager responsible for running your social media marketing plan and your influencer marketing strategy.

    That said, Sprout Social isn’t lackluster in the social media management department either. It has an AI assistant, like all popular social media management tools, and its reports are beautiful. You can use various interactive charts and graphs to visualize information — and it’s just a treat to look at.

    All that said, Sprout Social is definitely not for the creator or small business. It comes with a hefty price tag and the paid plans don’t include the cost of integrating the influencer marketing software. Welp.

    If you’re a big company with the big bucks, Sprout Social might be worth your money. But if you’re a small business with a shoestring budget, choose two different tools for your social media and influencer marketing strategy not to burn a hole in your pocket.

    2 alternatives to Sprout Social

    Meltwater is multiple software rolled into one. It has a media relations tool, social listening dashboard, social media management, influencer marketing software, and a whole lot more. 

    If you prefer having one tool for multiple use cases, Meltwater is a fine choice. 

    The pricing isn’t publicly available.

    Brandwatch is another software that has four tools: social media management software, influencer marketing, consumer intelligence, and media intelligence. It has an influencer database of 30 million creators and the CRM is quite easy to use. 

    Pricing for this tool is also not publicly available.

    7: Oktopost

    Best social media management tool for B2B companies

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Oktopost

    Free plan/trial available: Pricing not publicly available.

    Price: Pricing not publicly available.

    Favorite features:

    • Premade dashboards by B2B social media experts to help you track important metrics
    • Each post is assigned to a campaign for accurate social media reporting
    • Tracks buyer journeys

    Oktopost specializes in social media management for B2B companies. Every scheduled post is assigned to a campaign for better reporting, and UTM parameters are added to every link you share on social media.

    The analytics also look a tad bit different than your usual social media management software: Oktopost tracks the buyer journey to understand how your social media campaigns are impacting revenue. 

    The B2B social media experts at Oktopost also recommend premade dashboards that you should be monitoring to analyze your social performance.

    A major downside, however, is that you can’t get a feel for the product because there’s no free trial or publicly available pricing.

    2 alternatives to Oktopost

    Content Studio is also quite B2B oriented. You can curate existing content from X, YouTube, and the web. There’s also an in-built RSS feed reader so you can control what you see on your social profiles’ news feed. You can even find influencers on X, YouTube, and Instagram. 

    You can also schedule blogs on Medium, WordPress, Webflow, etc. along with social media management. There’s no free plan, though. Paid plans begin at $29/month for five social media accounts and one user.

    There’s nothing that makes Missinglettr specifically useful for B2B companies, but it has a ‘drip social media campaigns’ feature that’ll be quite useful for any B2B organization.

    You can connect your company blog, Medium, or YouTube channel, and Missinglettr will automatically extract the most valuable quotes and images to post about it on social media. 

    You can also curate content like on Content Studio. Pricing begins at $15/month three social media profiles. There are no free plans.

    8. Later

    Best social media management tool for getting agency support

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Later

    Free plan/trial available: No free plan available. All paid plans have a free trial of 14 days. 

    Price: Pricing starts at $25/month for nine social media profiles and one user. You can schedule up to 30 posts per profile. 

    Favorite features:

    • Social management, influencer marketing, social listening, and agency support all rolled into one
    • Store images, posts, and any content you plan to use in their Media Library
    • Automatic creator attribution for any post you import from Instagram

    Later is the complete solution for people who need agency support, along with the features of social media management apps. Its social media features aren’t revolutionary — you can schedule posts, create a custom link-in-bio page, and measure your analytics, but that’s pretty much it.

    What makes Later stand out is its agency services. Their team handles your organic social media marketing from A-Z — they help you form your strategy and execute it. Later’s approach is to combine your social content with creator partnerships and even social media advertising.

    They also take over managing relationships with your audience — the agency will respond to comments and DMs on your behalf.

    If you’re looking to outsource your social marketing efforts, Later might be the perfect choice. You can just oversee everything instead of doing it yourself.

    But remember agency services aren’t included in their standard price. It will come at an additional cost and it might not be the most affordable option.

    1 alternative to Later

    SocialBee is also a tool that provides agency services in addition to social management. Their service is called ConciergeBee, and they also provide content marketing services in addition to the usual social media tasks. 

    They don’t have community management features for social platforms other than Instagram and LinkedIn. They don’t have a free plan for their tool. Paid plans begin at $29/month for five social profiles and one user.

    9. Socialinsider

    Best social media management tool for social media analytics

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Socialinsider

    Free plan/trial available: No free plans. All paid plans have a free trial of 14 days.

    Price: Pricing starts at $99/month for up to 20 social media accounts.

    Favorite features:

    • You can compare your performance against competitors on KPIs like engagement rate and follower growth
    • Discover the performance of your various content pillars to monitor which ones resonate the most with your audience
    • Easy-to-use dashboard that allows you to understand your social media performance easily

    Socialinsider is an analytics tool that provides in-depth reporting on your social posts. In one dashboard, you can monitor engagement, reach, impressions, follower growth, and more across all your social platforms.

    This tool doesn’t have many traditional features like the ability to schedule posts. It’s a dedicated analytics tool. Socialinsider is the perfect choice for someone who needs more detailed insights for their social channels.

    You can use it in conjunction with some other tools on this list or use it as a standalone tool if you’re fine with manual posting and social engagement.

    2 alternatives to Socialinsider

    Rival IQ is another great choice if you’re looking for a dedicated analytics tool to help you dissect your social posts. Rival IQ is more suited to agencies because you can add multiple companies to its dashboard.

    Pricing starts at $239/month for 10 companies. All paid plans have a 14-day free trial. There’s no free plan.

    Siftsy also deserves a shout if you want to analyze your social media comments. All you have to do is upload a CSV file of the URL of your social media posts, and the tool will analyze the comments on it. The pricing for this tool is not publicly available.

    10. Manychat

    Best social media management tool for chat automation

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Manychat

    Free plan/trial available: The free plan has limited features, like a limit on the number of ‘contacts’ you can engage with.

    Price: Pricing starts at $15/month and increases with the number of contacts.

    Favorite features:

    • Template gallery to create customized DM campaigns
    • Reply to social DMs 24/7 with chat automation
    • AI assistant to help set up chat workflow

    Manychat, like Socialinsider, doesn’t have the classic social management features. But it’s an excellent add-on for social marketing automation.

    Have you ever seen those “comment for link” posts where the creator automatically sends the link to a product or info about a topic once you comment something? That’s what Manychat helps you automate!

    You can use this tool to communicate with leads, follow up on time, and ensure you respond to every message you receive on social media.

    The only con is that Manychat only works with Instagram, Facebook, and WhatsApp. If you have your primary social accounts on other channels — like X or LinkedIn — you can’t integrate it with this tool.

    That said, Manychat’s chat automation for TikTok is in beta, so it’s possible they might add more platforms in the future.

    2 alternatives to Manychat

    Linkdm is another chat automation tool but it’s exclusively for Instagram. You can do a lot with it if Instagram is your primary channel, but if you plan to expand your presence in the future, Manychat is a better tool. Linkdm’s UI and UX is also a little clunky. 

    There’s a free plan with a 1,000 DMs/month limit. Paid plans begin at $19/month.

    Spurnow also allows you to build AI customer service using your knowledge base. Its CRM is quite comprehensive, and you have excellent customization options. There are no free plans. Paid plans have 7-day free trials and begin at $79/month.

    11. Sprinklr

    Best social media management tool for enterprise organizations

    The 11 Best Social Media Management Tools in 2025 (+ Alternatives)
    Source: Sprinklr

    Free plan/trial available: Not publicly available.

    Price: Not publicly available.

    Favorite features:

    • Persona apps to simplify navigation for social media managers — they only see metrics they need to
    • Customize content to fit diverse audiences
    • AI-powered image detection capabilities

    Sprinklr is a customer experience management tool with social management features. It’s an enterprise-grade software, meeting all the governance requirements of companies of that size.

    Apart from social media, Sprinklr also has social listening features, competitive benchmarking, social advertising, and conversational commerce features.

    If you’re a large company, it’s also important you use a tool like Sprinklr because it integrates with all the tools in your tech stack, providing you a unified view of all your efforts in one dashboard.

    The learning curve in such tools is long — in addition to the monetary investment — so keep that in mind before you finalize an enterprise tool.

    1 alternative to Sprinklr

    Khoros is an excellent alternative to Sprinklr if you need a community tool to merge with your social management. It has all the listening, employee advocacy features like Sprinklr, too.

    What should you look for in social media management apps?

    The problem with choosing social media management platforms is:

    • The market is saturated with plenty of social media tools
    • Most social media management software has pretty much the same core features
    • Finding their differentiators among all the features is time-consuming and can take some trial-and-error

    In this scenario, choosing the right social media management software can become a difficult task. How do you know which is the right one for you? Here are five questions you should ask yourself while evaluating social media tools:

    1. Does the social media management platform connect with all major social networks?

    Your social media efforts might be focused on one social media platform right now, but that’s bound to change as you grow.

    Your target audience is present in multiple social networks and you’ll likely expand into multiple social media channels as you scale.

    For starters, you can choose specialized social media management apps focusing on just one network, but eventually you might need a platform that connects with all major networks.

    💡
    Pick a tool that integrates with all major social networks and also works to add new channels as they release.

    2. Does the social management tool have strong reporting features?

    One of the core aspects of a well-made social media strategy is having comprehensive analytics. A social media presence in a silo is ineffective.

    You need detailed analytics to prove social media ROI. This is true for everyone — social media managers, agencies, freelancers. In all social media management tools, examine the performance measurement tools thoroughly. They should go beyond measuring the basic analytics.

    Does it calculate the social media metrics you need? Can you measure audience engagement accurately? Are all customer interactions accounted for? Are the reporting tools providing in-depth analytics for multiple platforms?

    💡
    Choose a tool that has in-depth reporting features. If you can’t afford that right now, you can also find a dedicated analytics tool that integrates with your management tool.

    3. Does the social media management software have strong collaboration tools?

    If you’re a creator operating solo, you might not need collaboration features for your marketing efforts. But social media managers and agencies need strong team collaboration tools to work together.

    Nail down the specifics of what you need to work together seamlessly. Do you need granular level permission control? Or a smooth social media workflow to onboard clients?

    Almost all social media management tools have plans that allow for team collaboration where you can add multiple team members. But there are differences in a few features (like permission levels). Check for those.

    💡
    Pick a tool that has the collaboration features you need. The more granular it can get, the more you can customize permissions. But remember it’ll also likely get more complex to set up and use.

    4. Will the price of the social media management tool stay in budget as you scale?

    Maybe you choose the tool that the world’s biggest companies use. But what’s the point if it goes out of pocket as soon as you grow?

    Don’t just look at the current price of social media management tools. Calculate the cost when you want to connect multiple accounts.

    The best social media management tool will be able to scale with you — whether that’s in adding team members or adding multiple social media profiles.

    💡
    Understand the pricing of the tool you pick. Choose one that has plans you can upgrade to as your business grows, not one that becomes out-of-pocket.

    5. Does the social media tool have specialized features you need?

    Despite the competition, most social media management tools have few features especially designed for their target audience.

    Buffer has a DIY landing page builder for its creators and Sprout Social has an influencer marketing tool, for instance. Many tools also help you generate ideas, choose from an extensive media library, or provide an easy to use visual content calendar.

    Articles like this one will help you understand the few features that make a social media management platform different from the rest.

    💡
    Find the specialized features of the tool you land on and ensure its USP aligns with your unique requirements.

    After your initial analysis, you’ll be left with a handful of social media management tools that fit your budget and your needs.

    Luckily, most tools have long free trials that you can use to get a feel for the software before committing to a monthly or yearly subscription. Yes, testing all shortlisted social media software within free trials is a bit tedious. But it’ll help you make the best long-term choice.

    Did we miss adding your favorite social management tool to this list? Tell us in the comments which software you love and why!

  • 9 of the Best AI Writing Tools and Assistants to Help You Work Smarter, Not Harder

    9 of the Best AI Writing Tools and Assistants to Help You Work Smarter, Not Harder

    I’ve put dozens of AI writing tools to the test — here’s a deep dive into my favorite AI writing generators and who I think they’ll be most useful for.User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    While scrolling on my Instagram feed, I saw a post about a gorgeous planter in my friend’s post. I immediately inquired about the brand and ordered a couple of pots for myself.

    That’s a classic example of how user-generated content (UGC) works. It’s an authentic post about a brand and its products on social media channels — created by real and relatable customers instead of the brand or influencers.

    In this article, I’ll share the A-Z on user-generated content and how your brand can use it to improve your social media marketing efforts — with some examples to inspire you!

    What is user-generated content (UGC)?

    User-generated content (UGC) is brand-specific content created by customers. Brands usually reshare this customer content on their own social media channels (with permission!). For example, at Buffer, we shared this customer review as an Instagram post — it’s the perfect example of user-generated content.

    If you really think about it, user-generated content is a digital term for word-of-mouth marketing. However, UGC isn’t as straightforward.

    For starters, UGC isn’t as out of your control as word-of-mouth marketing. It’s not reliant on organic content alone to do the work. As a brand, you can bake user-generated content (UGC) into your marketing strategy to attract potential customers. 

    You can even hire UGC creators to create authentic and relatable content for you when you’re new in business and don’t have many customers or customer feedback. Let’s cover these two types of user-generated content (UGC) in the next section.

    Types of user-generated content (UGC)

    There are two main types of user-generated content: organic and paid.

    • Organic user-generated content is consumer-generated content, aka your existing customers create it at no cost. Social media users share posts about your brand freely, without asking. This can be customer photos, online reviews, or videos of your customers using your products.
    • Paid user-generated content is when you incentivize UGC creators to create content for you with the authenticity of a customer — meaning no false praises or sales pitches. For example, Jenna Libman is a UGC creator who creates videos for various brands.

    The core difference between organic UGC and paid UGC is the incentive. But isn’t paid UGC the same as influencer-generated content?

    You’d be forgiven for thinking that — but not quite.

    • Influencers typically have a larger (and more niche) audience than UGC creators. When you practice influencer marketing, your aim is to reach a new segment of your target audience (the creator’s followers). You pay influencers for their influence — they have developed an online community that trusts them. You seek to borrow that trust by partnering with them.
    • UGC creators don’t need to have a large or niche audience. You pay them for their content creation skills. As a brand, you’ll want to post content created by them on your own social media channels.

    While these are the two main types of user-generated content, you can also divide UGC based on content type. The brand Lili Origin often uses all these types — I’ll share their examples to help you understand how your company can layer various types of UGC content in your marketing campaigns.

    Customer testimonials

    Customer testimonials are a powerful form of user-generated content. They aren’t just original, they also signal social proof.

    With customer permission, you can convert testimonials to visual content by taking a screenshot of online reviews and posting them on social platforms — like Lili Origin did in their Instagram Stories.

    You can also embed these customer feedback snippets across your product pages.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Customer photos

    Photos are a type of UGC when a customer uses your product and snaps a picture with it. You can reshare these UGC images as social media posts across multiple platforms and also add them on product pages (so potential customers can see how your product looks on an actual customer).

    A pro tip: add some context to the photo and use the UGC content to increase brand awareness.

    Lili Origin often reshares its customers’ Instagram Stories flaunting the brand’s products — and they also add a link to the product in the picture so their target audience can find it easily (instead of scouring their website).

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Video UGC

    Video UGC content is video related to your product — whether that’s a detailed review, walkthrough, or a haul. Lili Origin shared a creator’s haul of multiple products on their website in their own account.

    Blog posts or comments

    Blog posts about your product or comments from users are similar to reviews. You can screenshot mentions across the web (whether that’s in a blog post, Reddit, or in an online community) and share them as UGC content on social media platforms. 

    Be sure to get permission to reshare reviews, especially when you’re screenshotting content from a private community. Be specific about where you plan to reshare their comment 

    All of the above types of UGC content can be organic and paid — it depends on how your UGC strategy fits into your overall marketing campaigns. Before I talk about how you can integrate user-generated content into your marketing campaigns, let’s address why UGC content is excellent in the first place.

    Why should you use UGC in your social media strategy?

    Running UGC campaigns sounds like a lot of effort: track all user-generated content, interact with your audience, reshare it with added context, etc. Why do all that when you can just create branded content or partner with influencers? Here are five reasons that show the value of user-generated content:

    1. User-generated content is more authentic

    Authenticity has become somewhat of a buzzword online. But the fact is, consumers are more marketing-aware than ever before. They will often tune out of your traditional ads — whether that’s high-resolution branded content or paid sponsorships.

    In this marketing fog, user-generated posts shine because of their authenticity. They don’t appear salesy. Why else would 85% of consumers say they rely on user-generated content before making a purchase?

    💡
    Note: Don’t strip your user-generated content of its authenticity when resharing user-generated content (UGC). Keep it real and relatable by relying on creators and customers who are true brand loyalists.

    2. User-generated content builds your social proof

    User-generated content is a trust builder because it comes from your existing customers. It’s powerful when someone buys your product and likes it enough to create social media posts about it — it tips the purchasing decisions of your potential customers in your favor.

    It’s not just me who believes it: Massive’s research has found 81% of consumers find user-generated content more trustworthy than professionally created branded content or content from influencers.

    When people see someone like them using your products and speaking in its favor — the very core of user-generated content — your social proof and positive brand sentiment soars.

    3. User-generated content boosts brand loyalty

    Tint’s latest report found 77% of consumers wish their favorite brands had a community.

    And user-generated content is like a mini community-building exercise: It increases customer engagement because you interact with your buyers and share their user-generated posts.

    This further strengthens your connection and lays the foundation of a strong social media community.

    The best part? When you use user-generated content to deepen your relationships for community engagement, you also lay seeds for gaining more user-generated content (UGC) and sales.

    • 82% of customers are more likely to purchase new products varieties because they engage with it through the brand’s community
    • 91% of consumers are more likely to leave a review because they belong to a community

    Talk about a win-win.

    4. User-generated content is a source of content ideas

    There’s no better way to gain more content ideas than by listening to your customers. And customer content in the form of UGC is like buyer research — with additional benefits.

    You can not only share user-generated content to fill your content calendar (with relevant content!) and meet the ideal posts’ frequency across social media channels, but also use the customer content as a treasure trove of ideas and product feedback.

    Do buyers often share a use case you don’t speak to in your content marketing efforts? Are reviews frequently highlighting a feature that should be more prominent in your landing page copy? All these are audience insights you can use from an impeccable source: true brand loyalists.

    5. User-generated content is cost-effective

    If you’re relying on your brand ambassadors or current buyers for creating UGC, you don’t (usually) have to pay them anything to post about your brand.

    And even if you have to share some incentives (like an exclusive discount code, free product, etc.), it’s little compared to traditional advertising costs.

    This is an A+ benefit — regardless of whether you’re a small business or an enterprise company — because you get more authentic content at less cost. What’s not to like (read: love)?

    Now that you’re convinced of the value of user-generated content, the next section will help you formulate a UGC strategy to collect, organize, and use it.

    How to integrate user-generated content into your marketing strategy

    When you’re looking to layer a UGC strategy into your social media strategy, you need systems for three things:

    1. Encouraging your target audience to share UGC

    2. Collecting and organizing user-generated content within your marketing systems

    3. Using user-generated content effectively

    Let’s cover each one by one.

    How to encourage your target audience to share user-generated content?

    It’d be so easy if customers could just come to you with relevant content at your digital doorstep. But that’s not how it works — your target audience needs some encouragement and incentives to share user-generated content with you. Here are a few ideas:

    Actively guide customers to create user content

    Your customers might not think about posting about your brand unless you plant the idea in their heads.

    Nudge customers to share how they use your product in your order delivery or marketing emails — be as specific as possible and share exactly what kind of content you expect.

    You can also guide your target audience on social media to create and submit user contributions while using your product.

    The iconic #ShareACoke campaign, for example, asks customers to share their personalized Coca-Cola cans and bottles.

    Reward customers for creating user-generated content

    Guiding your customers on how to create UGC for your brand is helpful. But giving them a little treat for it is going the extra mile.

    Incentivizing customers will not only boost the quantity of user-generated content you receive, but also increase brand loyalty.

    You can run giveaways or challenges to encourage customers to participate and share user-generated content on social media.

    Domino’s old #PieceofthePieContest is a classic example of how to run challenges to open the floodgates for user-generated content — but you don’t have to offer a $10,000 cash prize.

    You can offer exclusive access to new product lines, free merch, discounts, or anything your target audience would appreciate.

    Encourage your team members to create user-generated content

    Who knows your product better than the people who helped create it? Ask your team members to post authentic content about your product using their own social channels.

    Like with your customers, be clear in your expectations and reward teammates for taking out the time to create user-generated content.

    The best part about team-driven UGC is that your team members are your best brand advocates — they know the ins and outs of your company and what you stand for.

    At Buffer, for example, our teammates often share snippets of how they use the product in their workflow.

    How to collect and organize user-generated content

    It’s easy to keep your UGC library organized when you’re getting only a handful of pieces of content. But what happens when (hopefully!) your UGC library grows — with content from customers, brand ambassadors, teammates, and creators?

    The good news: It’s an excellent problem to have. The better news: you can easily solve it by setting up smooth systems to track, organize, and sort user-generated content (UGC).

    Ask everyone to submit UGC posts using a form

    Set up a form to collect user-generated content using tools like Airtable, Notion, or Typeform for your team members, creators, and brand ambassadors.

    You can even ask customers to fill out a form if you’re running a contest. This will allow you to collect all user-generated content in one place rather than having it scattered across social channels.

    What about customers freely sharing UGC? You don’t want to make them go through the clunky process of filling out a form, too. Ask them to use a branded hashtag so you can collect all user-generated content easily.

    You can take this a step further by using social listening tools to spot content about your brand in the wild.

    Set up an integration to store the saved UGC posts in your marketing tools

    Integrations can be a lifesaver when it comes to saving time and reducing manual work. For example, if you use Buffer for social media management, you can automatically ensure all the posts submitted via the form show up in your Create space (as post ideas) or drafts.

    You can then use tags to spot UGC posts easily in your Buffer account.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    When you have all your UGC content automatically collected inside your marketing tool, it’s easier to sort and use!

    Seek permission as soon as you tag UGC

    As soon as you mark a UGC post, reach out to the original creator and ask if you can use their content on your social channels (and credit them!).

    Using someone’s social posts without permission can not only have legal consequences, but also tarnish your brand reputation.

    And it isn’t as tedious as it sounds: Using Zapier, you could set up an integration between Buffer, Google Forms (or your form tool of choice), and Gmail (or your preferred email tool).

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    As soon as you receive a new form response, the integration will automatically create a new idea in your Create space in Buffer.

    Here’s how the sequence might look:

    1. A customer submits a UGC post via a form.
    2. Their submission is automatically added to your Create space as an idea.
    3. You tag the idea as "user-generated content."
    4. A draft is automatically created in Gmail to ask permission to use the UGC post on your own social media accounts.

    How to use UGC in your marketing strategy?

    You’ve encouraged your target audience to share brand-centric content. You’ve even set up the systems to organize it. What next?

    Use UGC across your marketing content

    UGC is great for social integration, but they aren’t limited to it.

    You can use UGC content in multiple places within your marketing strategy — such as product pages, company newsletters, content marketing, and even ads.

    Add context to your UGC posts

    Instead of simply resharing content created by your customers, add more context to it for future buyers.

    This could be mentioning the product links your customer is flaunting or explaining “see how ABC customer uses this product” in your landing pages.

    Measure the impact of UGC content

    If you’re running dedicated UGC campaigns (like branded hashtags, contests, giveaways), measure their performance over influencer marketing and branded content.

    If they get better results (more engagement, higher click-through rates), it’s a positive sign to double down on them. If they’re performing below average, you can dissect why — maybe you’re sharing them at the wrong time or need to add more context.

    Now you’ve learned the theoretical side of how to integrate UGC into your marketing strategy. But before you dive into the practical aspect, look at how other brands like yours run UGC campaigns successfully.

    7 great examples of user-generated content

    All types of businesses use UGC to generate buzz about their products and create more authentic content. Here are seven of our favorite examples:

    1. Alpenglow

    This example is from inside the house! Our staff engineer at Buffer, Andy Yates, worked on an app (among many others) called Alpenglow.

    The app allows users to check sunrise and sunset forecasts for the perfect light quality for shooting photos, and in 2021, it went viral on TikTok thanks to a user’s video showing how the app works.

    @bea_carpio_

    Espero no ser la unica mega friki de los atardecer así que pls no me ignoreis #sunset #atardecer #españa #spain #lentejas

    ♬ Into Your Arms (feat. Ava Max) – Witt Lowry

    Andy also kindly allowed us to share some statistics about the effectiveness of the UGC through a graph that shows significant spikes around when the user first published the video in July of 2021.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    The app also increased monthly recurring revenue (MRR) when the video went viral in July. The graph below shows that revenue rose sharply to just over $1,200 sometime in that month, up from $200 earlier that year.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Since then, over 2,000 user-created videos have been posted on the Alpenglow TikTok hashtag. 🤯

    Alpenglow was a side project for Andy, but that one user’s video helped the app grow significantly. So if your business is your main project, UGC has the potential to deliver even more value for your brand.

    2. Capable method

    Capable Method is an online fitness studio founded by creator Adriana Blanc. In her business’ Instagram account, Blanc often shares client transformations and stories as social proof of how her program changes the health of her customers.

    This post alone had over 100+ likes (and a lovely comment from the client herself!). Blanc also frequently shares messages from her clients on her Instagram Stories.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    If you’re a founder with a personal brand, share UGC on your own account, too. This will increase their impact and spread the message wider.

    3. Casely

    Casely is a company that sells phone accessories and covers. They have UGC campaigns sharing authentic customer reviews across their YouTube channel.

    It’s worth noting that these review series often get more views on their YouTube channel compared to other types of content. Another example of how social media users interact more positively with authentic UGC posts.

    4. GoodRx 

    GoodRx is a healthcare company that sells medications via its app and website. They asked their customers to share why they love GoodRx and compiled the video to share on their YouTube channel.

    This video got over 50,000 views, and the company also remained authentic by disclosing that they compensated the customers for their appearance.

    GoodRx has an impeccable UGC strategy where they also create in-depth case studies on specific customers for their marketing content — showing their impact in the best possible way.

    5. Dove

    Dove has always been big on customer stories — which makes for A+ UGC content. Take their “Dove hair stories” social media series:

    The series is not only educational about their product and its benefits, but it’s also sentimental and relatable for many customers. Each video in this series has at least 10,000 views — with the highest count going over 100,000. 🤯

    If your brand is planning a UGC campaign, take a page from Dove’s book and keep it aligned to your brand identity and values — it’ll make the posts much more you, in the best way possible.

    6. Fix My Curls

    Fix My Curls is a curly hair care brand selling all kinds of products for people with curly hair. They frequently use their Instagram feed to reshare posts from their customers.

    Fix My Curls always adds its own cheeky Instagram caption to the post and credits the original creator/customer. This allows them to add more details about their products without removing the UGC posts' originality.

    7. Aavia

    Aavia is a period tracker app with a strong Instagram presence. The company regularly shares Instagram carousels from their community of customers who love the app. (embed post)

    Social proof is an integral part of the company’s Instagram strategy — as is evident by their frequent sharing of customer reviews. I love that they also often resurface these posts by sharing them on their Instagram Stories.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Let your customers do the talking

    Once you get the UGC flywheel running, it’s like a shortcut for creating relevant, original content at minimal cost. The important thing is not just having products people would want to rave about, but also offering value to entice your customers to speak up.

    And once that happens, you’re golden! Use Buffer to set up not just strong UGC systems, but also a thorough social media management workflow. From scheduling posts, saving UGC, responding to customers, to analyzing posts — we’ve got it all under one roof. Start with a free plan today.

  • The 7 Best Social Media Monitoring Tools in 2025 (+ Why Monitoring Is Critical)

    The 7 Best Social Media Monitoring Tools in 2025 (+ Why Monitoring Is Critical)

    Learn why social media monitoring matters — and pick one of the seven tools from this list to never miss a brand mention again.User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    While scrolling on my Instagram feed, I saw a post about a gorgeous planter in my friend’s post. I immediately inquired about the brand and ordered a couple of pots for myself.

    That’s a classic example of how user-generated content (UGC) works. It’s an authentic post about a brand and its products on social media channels — created by real and relatable customers instead of the brand or influencers.

    In this article, I’ll share the A-Z on user-generated content and how your brand can use it to improve your social media marketing efforts — with some examples to inspire you!

    What is user-generated content (UGC)?

    User-generated content (UGC) is brand-specific content created by customers. Brands usually reshare this customer content on their own social media channels (with permission!). For example, at Buffer, we shared this customer review as an Instagram post — it’s the perfect example of user-generated content.

    If you really think about it, user-generated content is a digital term for word-of-mouth marketing. However, UGC isn’t as straightforward.

    For starters, UGC isn’t as out of your control as word-of-mouth marketing. It’s not reliant on organic content alone to do the work. As a brand, you can bake user-generated content (UGC) into your marketing strategy to attract potential customers. 

    You can even hire UGC creators to create authentic and relatable content for you when you’re new in business and don’t have many customers or customer feedback. Let’s cover these two types of user-generated content (UGC) in the next section.

    Types of user-generated content (UGC)

    There are two main types of user-generated content: organic and paid.

    • Organic user-generated content is consumer-generated content, aka your existing customers create it at no cost. Social media users share posts about your brand freely, without asking. This can be customer photos, online reviews, or videos of your customers using your products.
    • Paid user-generated content is when you incentivize UGC creators to create content for you with the authenticity of a customer — meaning no false praises or sales pitches. For example, Jenna Libman is a UGC creator who creates videos for various brands.

    The core difference between organic UGC and paid UGC is the incentive. But isn’t paid UGC the same as influencer-generated content?

    You’d be forgiven for thinking that — but not quite.

    • Influencers typically have a larger (and more niche) audience than UGC creators. When you practice influencer marketing, your aim is to reach a new segment of your target audience (the creator’s followers). You pay influencers for their influence — they have developed an online community that trusts them. You seek to borrow that trust by partnering with them.
    • UGC creators don’t need to have a large or niche audience. You pay them for their content creation skills. As a brand, you’ll want to post content created by them on your own social media channels.

    While these are the two main types of user-generated content, you can also divide UGC based on content type. The brand Lili Origin often uses all these types — I’ll share their examples to help you understand how your company can layer various types of UGC content in your marketing campaigns.

    Customer testimonials

    Customer testimonials are a powerful form of user-generated content. They aren’t just original, they also signal social proof.

    With customer permission, you can convert testimonials to visual content by taking a screenshot of online reviews and posting them on social platforms — like Lili Origin did in their Instagram Stories.

    You can also embed these customer feedback snippets across your product pages.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Customer photos

    Photos are a type of UGC when a customer uses your product and snaps a picture with it. You can reshare these UGC images as social media posts across multiple platforms and also add them on product pages (so potential customers can see how your product looks on an actual customer).

    A pro tip: add some context to the photo and use the UGC content to increase brand awareness.

    Lili Origin often reshares its customers’ Instagram Stories flaunting the brand’s products — and they also add a link to the product in the picture so their target audience can find it easily (instead of scouring their website).

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Video UGC

    Video UGC content is video related to your product — whether that’s a detailed review, walkthrough, or a haul. Lili Origin shared a creator’s haul of multiple products on their website in their own account.

    Blog posts or comments

    Blog posts about your product or comments from users are similar to reviews. You can screenshot mentions across the web (whether that’s in a blog post, Reddit, or in an online community) and share them as UGC content on social media platforms. 

    Be sure to get permission to reshare reviews, especially when you’re screenshotting content from a private community. Be specific about where you plan to reshare their comment 

    All of the above types of UGC content can be organic and paid — it depends on how your UGC strategy fits into your overall marketing campaigns. Before I talk about how you can integrate user-generated content into your marketing campaigns, let’s address why UGC content is excellent in the first place.

    Why should you use UGC in your social media strategy?

    Running UGC campaigns sounds like a lot of effort: track all user-generated content, interact with your audience, reshare it with added context, etc. Why do all that when you can just create branded content or partner with influencers? Here are five reasons that show the value of user-generated content:

    1. User-generated content is more authentic

    Authenticity has become somewhat of a buzzword online. But the fact is, consumers are more marketing-aware than ever before. They will often tune out of your traditional ads — whether that’s high-resolution branded content or paid sponsorships.

    In this marketing fog, user-generated posts shine because of their authenticity. They don’t appear salesy. Why else would 85% of consumers say they rely on user-generated content before making a purchase?

    💡
    Note: Don’t strip your user-generated content of its authenticity when resharing user-generated content (UGC). Keep it real and relatable by relying on creators and customers who are true brand loyalists.

    2. User-generated content builds your social proof

    User-generated content is a trust builder because it comes from your existing customers. It’s powerful when someone buys your product and likes it enough to create social media posts about it — it tips the purchasing decisions of your potential customers in your favor.

    It’s not just me who believes it: Massive’s research has found 81% of consumers find user-generated content more trustworthy than professionally created branded content or content from influencers.

    When people see someone like them using your products and speaking in its favor — the very core of user-generated content — your social proof and positive brand sentiment soars.

    3. User-generated content boosts brand loyalty

    Tint’s latest report found 77% of consumers wish their favorite brands had a community.

    And user-generated content is like a mini community-building exercise: It increases customer engagement because you interact with your buyers and share their user-generated posts.

    This further strengthens your connection and lays the foundation of a strong social media community.

    The best part? When you use user-generated content to deepen your relationships for community engagement, you also lay seeds for gaining more user-generated content (UGC) and sales.

    • 82% of customers are more likely to purchase new products varieties because they engage with it through the brand’s community
    • 91% of consumers are more likely to leave a review because they belong to a community

    Talk about a win-win.

    4. User-generated content is a source of content ideas

    There’s no better way to gain more content ideas than by listening to your customers. And customer content in the form of UGC is like buyer research — with additional benefits.

    You can not only share user-generated content to fill your content calendar (with relevant content!) and meet the ideal posts’ frequency across social media channels, but also use the customer content as a treasure trove of ideas and product feedback.

    Do buyers often share a use case you don’t speak to in your content marketing efforts? Are reviews frequently highlighting a feature that should be more prominent in your landing page copy? All these are audience insights you can use from an impeccable source: true brand loyalists.

    5. User-generated content is cost-effective

    If you’re relying on your brand ambassadors or current buyers for creating UGC, you don’t (usually) have to pay them anything to post about your brand.

    And even if you have to share some incentives (like an exclusive discount code, free product, etc.), it’s little compared to traditional advertising costs.

    This is an A+ benefit — regardless of whether you’re a small business or an enterprise company — because you get more authentic content at less cost. What’s not to like (read: love)?

    Now that you’re convinced of the value of user-generated content, the next section will help you formulate a UGC strategy to collect, organize, and use it.

    How to integrate user-generated content into your marketing strategy

    When you’re looking to layer a UGC strategy into your social media strategy, you need systems for three things:

    1. Encouraging your target audience to share UGC

    2. Collecting and organizing user-generated content within your marketing systems

    3. Using user-generated content effectively

    Let’s cover each one by one.

    How to encourage your target audience to share user-generated content?

    It’d be so easy if customers could just come to you with relevant content at your digital doorstep. But that’s not how it works — your target audience needs some encouragement and incentives to share user-generated content with you. Here are a few ideas:

    Actively guide customers to create user content

    Your customers might not think about posting about your brand unless you plant the idea in their heads.

    Nudge customers to share how they use your product in your order delivery or marketing emails — be as specific as possible and share exactly what kind of content you expect.

    You can also guide your target audience on social media to create and submit user contributions while using your product.

    The iconic #ShareACoke campaign, for example, asks customers to share their personalized Coca-Cola cans and bottles.

    Reward customers for creating user-generated content

    Guiding your customers on how to create UGC for your brand is helpful. But giving them a little treat for it is going the extra mile.

    Incentivizing customers will not only boost the quantity of user-generated content you receive, but also increase brand loyalty.

    You can run giveaways or challenges to encourage customers to participate and share user-generated content on social media.

    Domino’s old #PieceofthePieContest is a classic example of how to run challenges to open the floodgates for user-generated content — but you don’t have to offer a $10,000 cash prize.

    You can offer exclusive access to new product lines, free merch, discounts, or anything your target audience would appreciate.

    Encourage your team members to create user-generated content

    Who knows your product better than the people who helped create it? Ask your team members to post authentic content about your product using their own social channels.

    Like with your customers, be clear in your expectations and reward teammates for taking out the time to create user-generated content.

    The best part about team-driven UGC is that your team members are your best brand advocates — they know the ins and outs of your company and what you stand for.

    At Buffer, for example, our teammates often share snippets of how they use the product in their workflow.

    How to collect and organize user-generated content

    It’s easy to keep your UGC library organized when you’re getting only a handful of pieces of content. But what happens when (hopefully!) your UGC library grows — with content from customers, brand ambassadors, teammates, and creators?

    The good news: It’s an excellent problem to have. The better news: you can easily solve it by setting up smooth systems to track, organize, and sort user-generated content (UGC).

    Ask everyone to submit UGC posts using a form

    Set up a form to collect user-generated content using tools like Airtable, Notion, or Typeform for your team members, creators, and brand ambassadors.

    You can even ask customers to fill out a form if you’re running a contest. This will allow you to collect all user-generated content in one place rather than having it scattered across social channels.

    What about customers freely sharing UGC? You don’t want to make them go through the clunky process of filling out a form, too. Ask them to use a branded hashtag so you can collect all user-generated content easily.

    You can take this a step further by using social listening tools to spot content about your brand in the wild.

    Set up an integration to store the saved UGC posts in your marketing tools

    Integrations can be a lifesaver when it comes to saving time and reducing manual work. For example, if you use Buffer for social media management, you can automatically ensure all the posts submitted via the form show up in your Create space (as post ideas) or drafts.

    You can then use tags to spot UGC posts easily in your Buffer account.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    When you have all your UGC content automatically collected inside your marketing tool, it’s easier to sort and use!

    Seek permission as soon as you tag UGC

    As soon as you mark a UGC post, reach out to the original creator and ask if you can use their content on your social channels (and credit them!).

    Using someone’s social posts without permission can not only have legal consequences, but also tarnish your brand reputation.

    And it isn’t as tedious as it sounds: Using Zapier, you could set up an integration between Buffer, Google Forms (or your form tool of choice), and Gmail (or your preferred email tool).

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    As soon as you receive a new form response, the integration will automatically create a new idea in your Create space in Buffer.

    Here’s how the sequence might look:

    1. A customer submits a UGC post via a form.
    2. Their submission is automatically added to your Create space as an idea.
    3. You tag the idea as "user-generated content."
    4. A draft is automatically created in Gmail to ask permission to use the UGC post on your own social media accounts.

    How to use UGC in your marketing strategy?

    You’ve encouraged your target audience to share brand-centric content. You’ve even set up the systems to organize it. What next?

    Use UGC across your marketing content

    UGC is great for social integration, but they aren’t limited to it.

    You can use UGC content in multiple places within your marketing strategy — such as product pages, company newsletters, content marketing, and even ads.

    Add context to your UGC posts

    Instead of simply resharing content created by your customers, add more context to it for future buyers.

    This could be mentioning the product links your customer is flaunting or explaining “see how ABC customer uses this product” in your landing pages.

    Measure the impact of UGC content

    If you’re running dedicated UGC campaigns (like branded hashtags, contests, giveaways), measure their performance over influencer marketing and branded content.

    If they get better results (more engagement, higher click-through rates), it’s a positive sign to double down on them. If they’re performing below average, you can dissect why — maybe you’re sharing them at the wrong time or need to add more context.

    Now you’ve learned the theoretical side of how to integrate UGC into your marketing strategy. But before you dive into the practical aspect, look at how other brands like yours run UGC campaigns successfully.

    7 great examples of user-generated content

    All types of businesses use UGC to generate buzz about their products and create more authentic content. Here are seven of our favorite examples:

    1. Alpenglow

    This example is from inside the house! Our staff engineer at Buffer, Andy Yates, worked on an app (among many others) called Alpenglow.

    The app allows users to check sunrise and sunset forecasts for the perfect light quality for shooting photos, and in 2021, it went viral on TikTok thanks to a user’s video showing how the app works.

    @bea_carpio_

    Espero no ser la unica mega friki de los atardecer así que pls no me ignoreis #sunset #atardecer #españa #spain #lentejas

    ♬ Into Your Arms (feat. Ava Max) – Witt Lowry

    Andy also kindly allowed us to share some statistics about the effectiveness of the UGC through a graph that shows significant spikes around when the user first published the video in July of 2021.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    The app also increased monthly recurring revenue (MRR) when the video went viral in July. The graph below shows that revenue rose sharply to just over $1,200 sometime in that month, up from $200 earlier that year.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Since then, over 2,000 user-created videos have been posted on the Alpenglow TikTok hashtag. 🤯

    Alpenglow was a side project for Andy, but that one user’s video helped the app grow significantly. So if your business is your main project, UGC has the potential to deliver even more value for your brand.

    2. Capable method

    Capable Method is an online fitness studio founded by creator Adriana Blanc. In her business’ Instagram account, Blanc often shares client transformations and stories as social proof of how her program changes the health of her customers.

    This post alone had over 100+ likes (and a lovely comment from the client herself!). Blanc also frequently shares messages from her clients on her Instagram Stories.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    If you’re a founder with a personal brand, share UGC on your own account, too. This will increase their impact and spread the message wider.

    3. Casely

    Casely is a company that sells phone accessories and covers. They have UGC campaigns sharing authentic customer reviews across their YouTube channel.

    It’s worth noting that these review series often get more views on their YouTube channel compared to other types of content. Another example of how social media users interact more positively with authentic UGC posts.

    4. GoodRx 

    GoodRx is a healthcare company that sells medications via its app and website. They asked their customers to share why they love GoodRx and compiled the video to share on their YouTube channel.

    This video got over 50,000 views, and the company also remained authentic by disclosing that they compensated the customers for their appearance.

    GoodRx has an impeccable UGC strategy where they also create in-depth case studies on specific customers for their marketing content — showing their impact in the best possible way.

    5. Dove

    Dove has always been big on customer stories — which makes for A+ UGC content. Take their “Dove hair stories” social media series:

    The series is not only educational about their product and its benefits, but it’s also sentimental and relatable for many customers. Each video in this series has at least 10,000 views — with the highest count going over 100,000. 🤯

    If your brand is planning a UGC campaign, take a page from Dove’s book and keep it aligned to your brand identity and values — it’ll make the posts much more you, in the best way possible.

    6. Fix My Curls

    Fix My Curls is a curly hair care brand selling all kinds of products for people with curly hair. They frequently use their Instagram feed to reshare posts from their customers.

    Fix My Curls always adds its own cheeky Instagram caption to the post and credits the original creator/customer. This allows them to add more details about their products without removing the UGC posts' originality.

    7. Aavia

    Aavia is a period tracker app with a strong Instagram presence. The company regularly shares Instagram carousels from their community of customers who love the app. (embed post)

    Social proof is an integral part of the company’s Instagram strategy — as is evident by their frequent sharing of customer reviews. I love that they also often resurface these posts by sharing them on their Instagram Stories.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Let your customers do the talking

    Once you get the UGC flywheel running, it’s like a shortcut for creating relevant, original content at minimal cost. The important thing is not just having products people would want to rave about, but also offering value to entice your customers to speak up.

    And once that happens, you’re golden! Use Buffer to set up not just strong UGC systems, but also a thorough social media management workflow. From scheduling posts, saving UGC, responding to customers, to analyzing posts — we’ve got it all under one roof. Start with a free plan today.

  • TikTok Algorithm Guide 2025: Everything We Know About How Videos Are Ranked

    TikTok Algorithm Guide 2025: Everything We Know About How Videos Are Ranked

    A deep dive into the TikTok algorithm, how it works, and how you can work with it to enhance your visibility and engagement on the platform.User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    While scrolling on my Instagram feed, I saw a post about a gorgeous planter in my friend’s post. I immediately inquired about the brand and ordered a couple of pots for myself.

    That’s a classic example of how user-generated content (UGC) works. It’s an authentic post about a brand and its products on social media channels — created by real and relatable customers instead of the brand or influencers.

    In this article, I’ll share the A-Z on user-generated content and how your brand can use it to improve your social media marketing efforts — with some examples to inspire you!

    What is user-generated content (UGC)?

    User-generated content (UGC) is brand-specific content created by customers. Brands usually reshare this customer content on their own social media channels (with permission!). For example, at Buffer, we shared this customer review as an Instagram post — it’s the perfect example of user-generated content.

    If you really think about it, user-generated content is a digital term for word-of-mouth marketing. However, UGC isn’t as straightforward.

    For starters, UGC isn’t as out of your control as word-of-mouth marketing. It’s not reliant on organic content alone to do the work. As a brand, you can bake user-generated content (UGC) into your marketing strategy to attract potential customers. 

    You can even hire UGC creators to create authentic and relatable content for you when you’re new in business and don’t have many customers or customer feedback. Let’s cover these two types of user-generated content (UGC) in the next section.

    Types of user-generated content (UGC)

    There are two main types of user-generated content: organic and paid.

    • Organic user-generated content is consumer-generated content, aka your existing customers create it at no cost. Social media users share posts about your brand freely, without asking. This can be customer photos, online reviews, or videos of your customers using your products.
    • Paid user-generated content is when you incentivize UGC creators to create content for you with the authenticity of a customer — meaning no false praises or sales pitches. For example, Jenna Libman is a UGC creator who creates videos for various brands.

    The core difference between organic UGC and paid UGC is the incentive. But isn’t paid UGC the same as influencer-generated content?

    You’d be forgiven for thinking that — but not quite.

    • Influencers typically have a larger (and more niche) audience than UGC creators. When you practice influencer marketing, your aim is to reach a new segment of your target audience (the creator’s followers). You pay influencers for their influence — they have developed an online community that trusts them. You seek to borrow that trust by partnering with them.
    • UGC creators don’t need to have a large or niche audience. You pay them for their content creation skills. As a brand, you’ll want to post content created by them on your own social media channels.

    While these are the two main types of user-generated content, you can also divide UGC based on content type. The brand Lili Origin often uses all these types — I’ll share their examples to help you understand how your company can layer various types of UGC content in your marketing campaigns.

    Customer testimonials

    Customer testimonials are a powerful form of user-generated content. They aren’t just original, they also signal social proof.

    With customer permission, you can convert testimonials to visual content by taking a screenshot of online reviews and posting them on social platforms — like Lili Origin did in their Instagram Stories.

    You can also embed these customer feedback snippets across your product pages.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Customer photos

    Photos are a type of UGC when a customer uses your product and snaps a picture with it. You can reshare these UGC images as social media posts across multiple platforms and also add them on product pages (so potential customers can see how your product looks on an actual customer).

    A pro tip: add some context to the photo and use the UGC content to increase brand awareness.

    Lili Origin often reshares its customers’ Instagram Stories flaunting the brand’s products — and they also add a link to the product in the picture so their target audience can find it easily (instead of scouring their website).

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Video UGC

    Video UGC content is video related to your product — whether that’s a detailed review, walkthrough, or a haul. Lili Origin shared a creator’s haul of multiple products on their website in their own account.

    Blog posts or comments

    Blog posts about your product or comments from users are similar to reviews. You can screenshot mentions across the web (whether that’s in a blog post, Reddit, or in an online community) and share them as UGC content on social media platforms. 

    Be sure to get permission to reshare reviews, especially when you’re screenshotting content from a private community. Be specific about where you plan to reshare their comment 

    All of the above types of UGC content can be organic and paid — it depends on how your UGC strategy fits into your overall marketing campaigns. Before I talk about how you can integrate user-generated content into your marketing campaigns, let’s address why UGC content is excellent in the first place.

    Why should you use UGC in your social media strategy?

    Running UGC campaigns sounds like a lot of effort: track all user-generated content, interact with your audience, reshare it with added context, etc. Why do all that when you can just create branded content or partner with influencers? Here are five reasons that show the value of user-generated content:

    1. User-generated content is more authentic

    Authenticity has become somewhat of a buzzword online. But the fact is, consumers are more marketing-aware than ever before. They will often tune out of your traditional ads — whether that’s high-resolution branded content or paid sponsorships.

    In this marketing fog, user-generated posts shine because of their authenticity. They don’t appear salesy. Why else would 85% of consumers say they rely on user-generated content before making a purchase?

    💡
    Note: Don’t strip your user-generated content of its authenticity when resharing user-generated content (UGC). Keep it real and relatable by relying on creators and customers who are true brand loyalists.

    2. User-generated content builds your social proof

    User-generated content is a trust builder because it comes from your existing customers. It’s powerful when someone buys your product and likes it enough to create social media posts about it — it tips the purchasing decisions of your potential customers in your favor.

    It’s not just me who believes it: Massive’s research has found 81% of consumers find user-generated content more trustworthy than professionally created branded content or content from influencers.

    When people see someone like them using your products and speaking in its favor — the very core of user-generated content — your social proof and positive brand sentiment soars.

    3. User-generated content boosts brand loyalty

    Tint’s latest report found 77% of consumers wish their favorite brands had a community.

    And user-generated content is like a mini community-building exercise: It increases customer engagement because you interact with your buyers and share their user-generated posts.

    This further strengthens your connection and lays the foundation of a strong social media community.

    The best part? When you use user-generated content to deepen your relationships for community engagement, you also lay seeds for gaining more user-generated content (UGC) and sales.

    • 82% of customers are more likely to purchase new products varieties because they engage with it through the brand’s community
    • 91% of consumers are more likely to leave a review because they belong to a community

    Talk about a win-win.

    4. User-generated content is a source of content ideas

    There’s no better way to gain more content ideas than by listening to your customers. And customer content in the form of UGC is like buyer research — with additional benefits.

    You can not only share user-generated content to fill your content calendar (with relevant content!) and meet the ideal posts’ frequency across social media channels, but also use the customer content as a treasure trove of ideas and product feedback.

    Do buyers often share a use case you don’t speak to in your content marketing efforts? Are reviews frequently highlighting a feature that should be more prominent in your landing page copy? All these are audience insights you can use from an impeccable source: true brand loyalists.

    5. User-generated content is cost-effective

    If you’re relying on your brand ambassadors or current buyers for creating UGC, you don’t (usually) have to pay them anything to post about your brand.

    And even if you have to share some incentives (like an exclusive discount code, free product, etc.), it’s little compared to traditional advertising costs.

    This is an A+ benefit — regardless of whether you’re a small business or an enterprise company — because you get more authentic content at less cost. What’s not to like (read: love)?

    Now that you’re convinced of the value of user-generated content, the next section will help you formulate a UGC strategy to collect, organize, and use it.

    How to integrate user-generated content into your marketing strategy

    When you’re looking to layer a UGC strategy into your social media strategy, you need systems for three things:

    1. Encouraging your target audience to share UGC

    2. Collecting and organizing user-generated content within your marketing systems

    3. Using user-generated content effectively

    Let’s cover each one by one.

    How to encourage your target audience to share user-generated content?

    It’d be so easy if customers could just come to you with relevant content at your digital doorstep. But that’s not how it works — your target audience needs some encouragement and incentives to share user-generated content with you. Here are a few ideas:

    Actively guide customers to create user content

    Your customers might not think about posting about your brand unless you plant the idea in their heads.

    Nudge customers to share how they use your product in your order delivery or marketing emails — be as specific as possible and share exactly what kind of content you expect.

    You can also guide your target audience on social media to create and submit user contributions while using your product.

    The iconic #ShareACoke campaign, for example, asks customers to share their personalized Coca-Cola cans and bottles.

    Reward customers for creating user-generated content

    Guiding your customers on how to create UGC for your brand is helpful. But giving them a little treat for it is going the extra mile.

    Incentivizing customers will not only boost the quantity of user-generated content you receive, but also increase brand loyalty.

    You can run giveaways or challenges to encourage customers to participate and share user-generated content on social media.

    Domino’s old #PieceofthePieContest is a classic example of how to run challenges to open the floodgates for user-generated content — but you don’t have to offer a $10,000 cash prize.

    You can offer exclusive access to new product lines, free merch, discounts, or anything your target audience would appreciate.

    Encourage your team members to create user-generated content

    Who knows your product better than the people who helped create it? Ask your team members to post authentic content about your product using their own social channels.

    Like with your customers, be clear in your expectations and reward teammates for taking out the time to create user-generated content.

    The best part about team-driven UGC is that your team members are your best brand advocates — they know the ins and outs of your company and what you stand for.

    At Buffer, for example, our teammates often share snippets of how they use the product in their workflow.

    How to collect and organize user-generated content

    It’s easy to keep your UGC library organized when you’re getting only a handful of pieces of content. But what happens when (hopefully!) your UGC library grows — with content from customers, brand ambassadors, teammates, and creators?

    The good news: It’s an excellent problem to have. The better news: you can easily solve it by setting up smooth systems to track, organize, and sort user-generated content (UGC).

    Ask everyone to submit UGC posts using a form

    Set up a form to collect user-generated content using tools like Airtable, Notion, or Typeform for your team members, creators, and brand ambassadors.

    You can even ask customers to fill out a form if you’re running a contest. This will allow you to collect all user-generated content in one place rather than having it scattered across social channels.

    What about customers freely sharing UGC? You don’t want to make them go through the clunky process of filling out a form, too. Ask them to use a branded hashtag so you can collect all user-generated content easily.

    You can take this a step further by using social listening tools to spot content about your brand in the wild.

    Set up an integration to store the saved UGC posts in your marketing tools

    Integrations can be a lifesaver when it comes to saving time and reducing manual work. For example, if you use Buffer for social media management, you can automatically ensure all the posts submitted via the form show up in your Create space (as post ideas) or drafts.

    You can then use tags to spot UGC posts easily in your Buffer account.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    When you have all your UGC content automatically collected inside your marketing tool, it’s easier to sort and use!

    Seek permission as soon as you tag UGC

    As soon as you mark a UGC post, reach out to the original creator and ask if you can use their content on your social channels (and credit them!).

    Using someone’s social posts without permission can not only have legal consequences, but also tarnish your brand reputation.

    And it isn’t as tedious as it sounds: Using Zapier, you could set up an integration between Buffer, Google Forms (or your form tool of choice), and Gmail (or your preferred email tool).

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    As soon as you receive a new form response, the integration will automatically create a new idea in your Create space in Buffer.

    Here’s how the sequence might look:

    1. A customer submits a UGC post via a form.
    2. Their submission is automatically added to your Create space as an idea.
    3. You tag the idea as "user-generated content."
    4. A draft is automatically created in Gmail to ask permission to use the UGC post on your own social media accounts.

    How to use UGC in your marketing strategy?

    You’ve encouraged your target audience to share brand-centric content. You’ve even set up the systems to organize it. What next?

    Use UGC across your marketing content

    UGC is great for social integration, but they aren’t limited to it.

    You can use UGC content in multiple places within your marketing strategy — such as product pages, company newsletters, content marketing, and even ads.

    Add context to your UGC posts

    Instead of simply resharing content created by your customers, add more context to it for future buyers.

    This could be mentioning the product links your customer is flaunting or explaining “see how ABC customer uses this product” in your landing pages.

    Measure the impact of UGC content

    If you’re running dedicated UGC campaigns (like branded hashtags, contests, giveaways), measure their performance over influencer marketing and branded content.

    If they get better results (more engagement, higher click-through rates), it’s a positive sign to double down on them. If they’re performing below average, you can dissect why — maybe you’re sharing them at the wrong time or need to add more context.

    Now you’ve learned the theoretical side of how to integrate UGC into your marketing strategy. But before you dive into the practical aspect, look at how other brands like yours run UGC campaigns successfully.

    7 great examples of user-generated content

    All types of businesses use UGC to generate buzz about their products and create more authentic content. Here are seven of our favorite examples:

    1. Alpenglow

    This example is from inside the house! Our staff engineer at Buffer, Andy Yates, worked on an app (among many others) called Alpenglow.

    The app allows users to check sunrise and sunset forecasts for the perfect light quality for shooting photos, and in 2021, it went viral on TikTok thanks to a user’s video showing how the app works.

    @bea_carpio_

    Espero no ser la unica mega friki de los atardecer así que pls no me ignoreis #sunset #atardecer #españa #spain #lentejas

    ♬ Into Your Arms (feat. Ava Max) – Witt Lowry

    Andy also kindly allowed us to share some statistics about the effectiveness of the UGC through a graph that shows significant spikes around when the user first published the video in July of 2021.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    The app also increased monthly recurring revenue (MRR) when the video went viral in July. The graph below shows that revenue rose sharply to just over $1,200 sometime in that month, up from $200 earlier that year.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Since then, over 2,000 user-created videos have been posted on the Alpenglow TikTok hashtag. 🤯

    Alpenglow was a side project for Andy, but that one user’s video helped the app grow significantly. So if your business is your main project, UGC has the potential to deliver even more value for your brand.

    2. Capable method

    Capable Method is an online fitness studio founded by creator Adriana Blanc. In her business’ Instagram account, Blanc often shares client transformations and stories as social proof of how her program changes the health of her customers.

    This post alone had over 100+ likes (and a lovely comment from the client herself!). Blanc also frequently shares messages from her clients on her Instagram Stories.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    If you’re a founder with a personal brand, share UGC on your own account, too. This will increase their impact and spread the message wider.

    3. Casely

    Casely is a company that sells phone accessories and covers. They have UGC campaigns sharing authentic customer reviews across their YouTube channel.

    It’s worth noting that these review series often get more views on their YouTube channel compared to other types of content. Another example of how social media users interact more positively with authentic UGC posts.

    4. GoodRx 

    GoodRx is a healthcare company that sells medications via its app and website. They asked their customers to share why they love GoodRx and compiled the video to share on their YouTube channel.

    This video got over 50,000 views, and the company also remained authentic by disclosing that they compensated the customers for their appearance.

    GoodRx has an impeccable UGC strategy where they also create in-depth case studies on specific customers for their marketing content — showing their impact in the best possible way.

    5. Dove

    Dove has always been big on customer stories — which makes for A+ UGC content. Take their “Dove hair stories” social media series:

    The series is not only educational about their product and its benefits, but it’s also sentimental and relatable for many customers. Each video in this series has at least 10,000 views — with the highest count going over 100,000. 🤯

    If your brand is planning a UGC campaign, take a page from Dove’s book and keep it aligned to your brand identity and values — it’ll make the posts much more you, in the best way possible.

    6. Fix My Curls

    Fix My Curls is a curly hair care brand selling all kinds of products for people with curly hair. They frequently use their Instagram feed to reshare posts from their customers.

    Fix My Curls always adds its own cheeky Instagram caption to the post and credits the original creator/customer. This allows them to add more details about their products without removing the UGC posts' originality.

    7. Aavia

    Aavia is a period tracker app with a strong Instagram presence. The company regularly shares Instagram carousels from their community of customers who love the app. (embed post)

    Social proof is an integral part of the company’s Instagram strategy — as is evident by their frequent sharing of customer reviews. I love that they also often resurface these posts by sharing them on their Instagram Stories.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Let your customers do the talking

    Once you get the UGC flywheel running, it’s like a shortcut for creating relevant, original content at minimal cost. The important thing is not just having products people would want to rave about, but also offering value to entice your customers to speak up.

    And once that happens, you’re golden! Use Buffer to set up not just strong UGC systems, but also a thorough social media management workflow. From scheduling posts, saving UGC, responding to customers, to analyzing posts — we’ve got it all under one roof. Start with a free plan today.

  • 12 Social Media Metrics You Should Be Tracking (And Why)

    12 Social Media Metrics You Should Be Tracking (And Why)

    Social media platforms and analytics tools give you lots of metrics to track. But how do you know which ones are right for you — and how to make them work for your social media strategy?User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    While scrolling on my Instagram feed, I saw a post about a gorgeous planter in my friend’s post. I immediately inquired about the brand and ordered a couple of pots for myself.

    That’s a classic example of how user-generated content (UGC) works. It’s an authentic post about a brand and its products on social media channels — created by real and relatable customers instead of the brand or influencers.

    In this article, I’ll share the A-Z on user-generated content and how your brand can use it to improve your social media marketing efforts — with some examples to inspire you!

    What is user-generated content (UGC)?

    User-generated content (UGC) is brand-specific content created by customers. Brands usually reshare this customer content on their own social media channels (with permission!). For example, at Buffer, we shared this customer review as an Instagram post — it’s the perfect example of user-generated content.

    If you really think about it, user-generated content is a digital term for word-of-mouth marketing. However, UGC isn’t as straightforward.

    For starters, UGC isn’t as out of your control as word-of-mouth marketing. It’s not reliant on organic content alone to do the work. As a brand, you can bake user-generated content (UGC) into your marketing strategy to attract potential customers. 

    You can even hire UGC creators to create authentic and relatable content for you when you’re new in business and don’t have many customers or customer feedback. Let’s cover these two types of user-generated content (UGC) in the next section.

    Types of user-generated content (UGC)

    There are two main types of user-generated content: organic and paid.

    • Organic user-generated content is consumer-generated content, aka your existing customers create it at no cost. Social media users share posts about your brand freely, without asking. This can be customer photos, online reviews, or videos of your customers using your products.
    • Paid user-generated content is when you incentivize UGC creators to create content for you with the authenticity of a customer — meaning no false praises or sales pitches. For example, Jenna Libman is a UGC creator who creates videos for various brands.

    The core difference between organic UGC and paid UGC is the incentive. But isn’t paid UGC the same as influencer-generated content?

    You’d be forgiven for thinking that — but not quite.

    • Influencers typically have a larger (and more niche) audience than UGC creators. When you practice influencer marketing, your aim is to reach a new segment of your target audience (the creator’s followers). You pay influencers for their influence — they have developed an online community that trusts them. You seek to borrow that trust by partnering with them.
    • UGC creators don’t need to have a large or niche audience. You pay them for their content creation skills. As a brand, you’ll want to post content created by them on your own social media channels.

    While these are the two main types of user-generated content, you can also divide UGC based on content type. The brand Lili Origin often uses all these types — I’ll share their examples to help you understand how your company can layer various types of UGC content in your marketing campaigns.

    Customer testimonials

    Customer testimonials are a powerful form of user-generated content. They aren’t just original, they also signal social proof.

    With customer permission, you can convert testimonials to visual content by taking a screenshot of online reviews and posting them on social platforms — like Lili Origin did in their Instagram Stories.

    You can also embed these customer feedback snippets across your product pages.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Customer photos

    Photos are a type of UGC when a customer uses your product and snaps a picture with it. You can reshare these UGC images as social media posts across multiple platforms and also add them on product pages (so potential customers can see how your product looks on an actual customer).

    A pro tip: add some context to the photo and use the UGC content to increase brand awareness.

    Lili Origin often reshares its customers’ Instagram Stories flaunting the brand’s products — and they also add a link to the product in the picture so their target audience can find it easily (instead of scouring their website).

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Video UGC

    Video UGC content is video related to your product — whether that’s a detailed review, walkthrough, or a haul. Lili Origin shared a creator’s haul of multiple products on their website in their own account.

    Blog posts or comments

    Blog posts about your product or comments from users are similar to reviews. You can screenshot mentions across the web (whether that’s in a blog post, Reddit, or in an online community) and share them as UGC content on social media platforms. 

    Be sure to get permission to reshare reviews, especially when you’re screenshotting content from a private community. Be specific about where you plan to reshare their comment 

    All of the above types of UGC content can be organic and paid — it depends on how your UGC strategy fits into your overall marketing campaigns. Before I talk about how you can integrate user-generated content into your marketing campaigns, let’s address why UGC content is excellent in the first place.

    Why should you use UGC in your social media strategy?

    Running UGC campaigns sounds like a lot of effort: track all user-generated content, interact with your audience, reshare it with added context, etc. Why do all that when you can just create branded content or partner with influencers? Here are five reasons that show the value of user-generated content:

    1. User-generated content is more authentic

    Authenticity has become somewhat of a buzzword online. But the fact is, consumers are more marketing-aware than ever before. They will often tune out of your traditional ads — whether that’s high-resolution branded content or paid sponsorships.

    In this marketing fog, user-generated posts shine because of their authenticity. They don’t appear salesy. Why else would 85% of consumers say they rely on user-generated content before making a purchase?

    💡
    Note: Don’t strip your user-generated content of its authenticity when resharing user-generated content (UGC). Keep it real and relatable by relying on creators and customers who are true brand loyalists.

    2. User-generated content builds your social proof

    User-generated content is a trust builder because it comes from your existing customers. It’s powerful when someone buys your product and likes it enough to create social media posts about it — it tips the purchasing decisions of your potential customers in your favor.

    It’s not just me who believes it: Massive’s research has found 81% of consumers find user-generated content more trustworthy than professionally created branded content or content from influencers.

    When people see someone like them using your products and speaking in its favor — the very core of user-generated content — your social proof and positive brand sentiment soars.

    3. User-generated content boosts brand loyalty

    Tint’s latest report found 77% of consumers wish their favorite brands had a community.

    And user-generated content is like a mini community-building exercise: It increases customer engagement because you interact with your buyers and share their user-generated posts.

    This further strengthens your connection and lays the foundation of a strong social media community.

    The best part? When you use user-generated content to deepen your relationships for community engagement, you also lay seeds for gaining more user-generated content (UGC) and sales.

    • 82% of customers are more likely to purchase new products varieties because they engage with it through the brand’s community
    • 91% of consumers are more likely to leave a review because they belong to a community

    Talk about a win-win.

    4. User-generated content is a source of content ideas

    There’s no better way to gain more content ideas than by listening to your customers. And customer content in the form of UGC is like buyer research — with additional benefits.

    You can not only share user-generated content to fill your content calendar (with relevant content!) and meet the ideal posts’ frequency across social media channels, but also use the customer content as a treasure trove of ideas and product feedback.

    Do buyers often share a use case you don’t speak to in your content marketing efforts? Are reviews frequently highlighting a feature that should be more prominent in your landing page copy? All these are audience insights you can use from an impeccable source: true brand loyalists.

    5. User-generated content is cost-effective

    If you’re relying on your brand ambassadors or current buyers for creating UGC, you don’t (usually) have to pay them anything to post about your brand.

    And even if you have to share some incentives (like an exclusive discount code, free product, etc.), it’s little compared to traditional advertising costs.

    This is an A+ benefit — regardless of whether you’re a small business or an enterprise company — because you get more authentic content at less cost. What’s not to like (read: love)?

    Now that you’re convinced of the value of user-generated content, the next section will help you formulate a UGC strategy to collect, organize, and use it.

    How to integrate user-generated content into your marketing strategy

    When you’re looking to layer a UGC strategy into your social media strategy, you need systems for three things:

    1. Encouraging your target audience to share UGC

    2. Collecting and organizing user-generated content within your marketing systems

    3. Using user-generated content effectively

    Let’s cover each one by one.

    How to encourage your target audience to share user-generated content?

    It’d be so easy if customers could just come to you with relevant content at your digital doorstep. But that’s not how it works — your target audience needs some encouragement and incentives to share user-generated content with you. Here are a few ideas:

    Actively guide customers to create user content

    Your customers might not think about posting about your brand unless you plant the idea in their heads.

    Nudge customers to share how they use your product in your order delivery or marketing emails — be as specific as possible and share exactly what kind of content you expect.

    You can also guide your target audience on social media to create and submit user contributions while using your product.

    The iconic #ShareACoke campaign, for example, asks customers to share their personalized Coca-Cola cans and bottles.

    Reward customers for creating user-generated content

    Guiding your customers on how to create UGC for your brand is helpful. But giving them a little treat for it is going the extra mile.

    Incentivizing customers will not only boost the quantity of user-generated content you receive, but also increase brand loyalty.

    You can run giveaways or challenges to encourage customers to participate and share user-generated content on social media.

    Domino’s old #PieceofthePieContest is a classic example of how to run challenges to open the floodgates for user-generated content — but you don’t have to offer a $10,000 cash prize.

    You can offer exclusive access to new product lines, free merch, discounts, or anything your target audience would appreciate.

    Encourage your team members to create user-generated content

    Who knows your product better than the people who helped create it? Ask your team members to post authentic content about your product using their own social channels.

    Like with your customers, be clear in your expectations and reward teammates for taking out the time to create user-generated content.

    The best part about team-driven UGC is that your team members are your best brand advocates — they know the ins and outs of your company and what you stand for.

    At Buffer, for example, our teammates often share snippets of how they use the product in their workflow.

    How to collect and organize user-generated content

    It’s easy to keep your UGC library organized when you’re getting only a handful of pieces of content. But what happens when (hopefully!) your UGC library grows — with content from customers, brand ambassadors, teammates, and creators?

    The good news: It’s an excellent problem to have. The better news: you can easily solve it by setting up smooth systems to track, organize, and sort user-generated content (UGC).

    Ask everyone to submit UGC posts using a form

    Set up a form to collect user-generated content using tools like Airtable, Notion, or Typeform for your team members, creators, and brand ambassadors.

    You can even ask customers to fill out a form if you’re running a contest. This will allow you to collect all user-generated content in one place rather than having it scattered across social channels.

    What about customers freely sharing UGC? You don’t want to make them go through the clunky process of filling out a form, too. Ask them to use a branded hashtag so you can collect all user-generated content easily.

    You can take this a step further by using social listening tools to spot content about your brand in the wild.

    Set up an integration to store the saved UGC posts in your marketing tools

    Integrations can be a lifesaver when it comes to saving time and reducing manual work. For example, if you use Buffer for social media management, you can automatically ensure all the posts submitted via the form show up in your Create space (as post ideas) or drafts.

    You can then use tags to spot UGC posts easily in your Buffer account.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    When you have all your UGC content automatically collected inside your marketing tool, it’s easier to sort and use!

    Seek permission as soon as you tag UGC

    As soon as you mark a UGC post, reach out to the original creator and ask if you can use their content on your social channels (and credit them!).

    Using someone’s social posts without permission can not only have legal consequences, but also tarnish your brand reputation.

    And it isn’t as tedious as it sounds: Using Zapier, you could set up an integration between Buffer, Google Forms (or your form tool of choice), and Gmail (or your preferred email tool).

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    As soon as you receive a new form response, the integration will automatically create a new idea in your Create space in Buffer.

    Here’s how the sequence might look:

    1. A customer submits a UGC post via a form.
    2. Their submission is automatically added to your Create space as an idea.
    3. You tag the idea as "user-generated content."
    4. A draft is automatically created in Gmail to ask permission to use the UGC post on your own social media accounts.

    How to use UGC in your marketing strategy?

    You’ve encouraged your target audience to share brand-centric content. You’ve even set up the systems to organize it. What next?

    Use UGC across your marketing content

    UGC is great for social integration, but they aren’t limited to it.

    You can use UGC content in multiple places within your marketing strategy — such as product pages, company newsletters, content marketing, and even ads.

    Add context to your UGC posts

    Instead of simply resharing content created by your customers, add more context to it for future buyers.

    This could be mentioning the product links your customer is flaunting or explaining “see how ABC customer uses this product” in your landing pages.

    Measure the impact of UGC content

    If you’re running dedicated UGC campaigns (like branded hashtags, contests, giveaways), measure their performance over influencer marketing and branded content.

    If they get better results (more engagement, higher click-through rates), it’s a positive sign to double down on them. If they’re performing below average, you can dissect why — maybe you’re sharing them at the wrong time or need to add more context.

    Now you’ve learned the theoretical side of how to integrate UGC into your marketing strategy. But before you dive into the practical aspect, look at how other brands like yours run UGC campaigns successfully.

    7 great examples of user-generated content

    All types of businesses use UGC to generate buzz about their products and create more authentic content. Here are seven of our favorite examples:

    1. Alpenglow

    This example is from inside the house! Our staff engineer at Buffer, Andy Yates, worked on an app (among many others) called Alpenglow.

    The app allows users to check sunrise and sunset forecasts for the perfect light quality for shooting photos, and in 2021, it went viral on TikTok thanks to a user’s video showing how the app works.

    @bea_carpio_

    Espero no ser la unica mega friki de los atardecer así que pls no me ignoreis #sunset #atardecer #españa #spain #lentejas

    ♬ Into Your Arms (feat. Ava Max) – Witt Lowry

    Andy also kindly allowed us to share some statistics about the effectiveness of the UGC through a graph that shows significant spikes around when the user first published the video in July of 2021.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    The app also increased monthly recurring revenue (MRR) when the video went viral in July. The graph below shows that revenue rose sharply to just over $1,200 sometime in that month, up from $200 earlier that year.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Since then, over 2,000 user-created videos have been posted on the Alpenglow TikTok hashtag. 🤯

    Alpenglow was a side project for Andy, but that one user’s video helped the app grow significantly. So if your business is your main project, UGC has the potential to deliver even more value for your brand.

    2. Capable method

    Capable Method is an online fitness studio founded by creator Adriana Blanc. In her business’ Instagram account, Blanc often shares client transformations and stories as social proof of how her program changes the health of her customers.

    This post alone had over 100+ likes (and a lovely comment from the client herself!). Blanc also frequently shares messages from her clients on her Instagram Stories.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    If you’re a founder with a personal brand, share UGC on your own account, too. This will increase their impact and spread the message wider.

    3. Casely

    Casely is a company that sells phone accessories and covers. They have UGC campaigns sharing authentic customer reviews across their YouTube channel.

    It’s worth noting that these review series often get more views on their YouTube channel compared to other types of content. Another example of how social media users interact more positively with authentic UGC posts.

    4. GoodRx 

    GoodRx is a healthcare company that sells medications via its app and website. They asked their customers to share why they love GoodRx and compiled the video to share on their YouTube channel.

    This video got over 50,000 views, and the company also remained authentic by disclosing that they compensated the customers for their appearance.

    GoodRx has an impeccable UGC strategy where they also create in-depth case studies on specific customers for their marketing content — showing their impact in the best possible way.

    5. Dove

    Dove has always been big on customer stories — which makes for A+ UGC content. Take their “Dove hair stories” social media series:

    The series is not only educational about their product and its benefits, but it’s also sentimental and relatable for many customers. Each video in this series has at least 10,000 views — with the highest count going over 100,000. 🤯

    If your brand is planning a UGC campaign, take a page from Dove’s book and keep it aligned to your brand identity and values — it’ll make the posts much more you, in the best way possible.

    6. Fix My Curls

    Fix My Curls is a curly hair care brand selling all kinds of products for people with curly hair. They frequently use their Instagram feed to reshare posts from their customers.

    Fix My Curls always adds its own cheeky Instagram caption to the post and credits the original creator/customer. This allows them to add more details about their products without removing the UGC posts' originality.

    7. Aavia

    Aavia is a period tracker app with a strong Instagram presence. The company regularly shares Instagram carousels from their community of customers who love the app. (embed post)

    Social proof is an integral part of the company’s Instagram strategy — as is evident by their frequent sharing of customer reviews. I love that they also often resurface these posts by sharing them on their Instagram Stories.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Let your customers do the talking

    Once you get the UGC flywheel running, it’s like a shortcut for creating relevant, original content at minimal cost. The important thing is not just having products people would want to rave about, but also offering value to entice your customers to speak up.

    And once that happens, you’re golden! Use Buffer to set up not just strong UGC systems, but also a thorough social media management workflow. From scheduling posts, saving UGC, responding to customers, to analyzing posts — we’ve got it all under one roof. Start with a free plan today.

  • How I Turned One Community Conversation Into Weeks’ Worth of Content

    How I Turned One Community Conversation Into Weeks’ Worth of Content

    In this post, we get into how I filled up my calendar with questions from my community.User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    While scrolling on my Instagram feed, I saw a post about a gorgeous planter in my friend’s post. I immediately inquired about the brand and ordered a couple of pots for myself.

    That’s a classic example of how user-generated content (UGC) works. It’s an authentic post about a brand and its products on social media channels — created by real and relatable customers instead of the brand or influencers.

    In this article, I’ll share the A-Z on user-generated content and how your brand can use it to improve your social media marketing efforts — with some examples to inspire you!

    What is user-generated content (UGC)?

    User-generated content (UGC) is brand-specific content created by customers. Brands usually reshare this customer content on their own social media channels (with permission!). For example, at Buffer, we shared this customer review as an Instagram post — it’s the perfect example of user-generated content.

    If you really think about it, user-generated content is a digital term for word-of-mouth marketing. However, UGC isn’t as straightforward.

    For starters, UGC isn’t as out of your control as word-of-mouth marketing. It’s not reliant on organic content alone to do the work. As a brand, you can bake user-generated content (UGC) into your marketing strategy to attract potential customers. 

    You can even hire UGC creators to create authentic and relatable content for you when you’re new in business and don’t have many customers or customer feedback. Let’s cover these two types of user-generated content (UGC) in the next section.

    Types of user-generated content (UGC)

    There are two main types of user-generated content: organic and paid.

    • Organic user-generated content is consumer-generated content, aka your existing customers create it at no cost. Social media users share posts about your brand freely, without asking. This can be customer photos, online reviews, or videos of your customers using your products.
    • Paid user-generated content is when you incentivize UGC creators to create content for you with the authenticity of a customer — meaning no false praises or sales pitches. For example, Jenna Libman is a UGC creator who creates videos for various brands.

    The core difference between organic UGC and paid UGC is the incentive. But isn’t paid UGC the same as influencer-generated content?

    You’d be forgiven for thinking that — but not quite.

    • Influencers typically have a larger (and more niche) audience than UGC creators. When you practice influencer marketing, your aim is to reach a new segment of your target audience (the creator’s followers). You pay influencers for their influence — they have developed an online community that trusts them. You seek to borrow that trust by partnering with them.
    • UGC creators don’t need to have a large or niche audience. You pay them for their content creation skills. As a brand, you’ll want to post content created by them on your own social media channels.

    While these are the two main types of user-generated content, you can also divide UGC based on content type. The brand Lili Origin often uses all these types — I’ll share their examples to help you understand how your company can layer various types of UGC content in your marketing campaigns.

    Customer testimonials

    Customer testimonials are a powerful form of user-generated content. They aren’t just original, they also signal social proof.

    With customer permission, you can convert testimonials to visual content by taking a screenshot of online reviews and posting them on social platforms — like Lili Origin did in their Instagram Stories.

    You can also embed these customer feedback snippets across your product pages.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Customer photos

    Photos are a type of UGC when a customer uses your product and snaps a picture with it. You can reshare these UGC images as social media posts across multiple platforms and also add them on product pages (so potential customers can see how your product looks on an actual customer).

    A pro tip: add some context to the photo and use the UGC content to increase brand awareness.

    Lili Origin often reshares its customers’ Instagram Stories flaunting the brand’s products — and they also add a link to the product in the picture so their target audience can find it easily (instead of scouring their website).

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Video UGC

    Video UGC content is video related to your product — whether that’s a detailed review, walkthrough, or a haul. Lili Origin shared a creator’s haul of multiple products on their website in their own account.

    Blog posts or comments

    Blog posts about your product or comments from users are similar to reviews. You can screenshot mentions across the web (whether that’s in a blog post, Reddit, or in an online community) and share them as UGC content on social media platforms. 

    Be sure to get permission to reshare reviews, especially when you’re screenshotting content from a private community. Be specific about where you plan to reshare their comment 

    All of the above types of UGC content can be organic and paid — it depends on how your UGC strategy fits into your overall marketing campaigns. Before I talk about how you can integrate user-generated content into your marketing campaigns, let’s address why UGC content is excellent in the first place.

    Why should you use UGC in your social media strategy?

    Running UGC campaigns sounds like a lot of effort: track all user-generated content, interact with your audience, reshare it with added context, etc. Why do all that when you can just create branded content or partner with influencers? Here are five reasons that show the value of user-generated content:

    1. User-generated content is more authentic

    Authenticity has become somewhat of a buzzword online. But the fact is, consumers are more marketing-aware than ever before. They will often tune out of your traditional ads — whether that’s high-resolution branded content or paid sponsorships.

    In this marketing fog, user-generated posts shine because of their authenticity. They don’t appear salesy. Why else would 85% of consumers say they rely on user-generated content before making a purchase?

    💡
    Note: Don’t strip your user-generated content of its authenticity when resharing user-generated content (UGC). Keep it real and relatable by relying on creators and customers who are true brand loyalists.

    2. User-generated content builds your social proof

    User-generated content is a trust builder because it comes from your existing customers. It’s powerful when someone buys your product and likes it enough to create social media posts about it — it tips the purchasing decisions of your potential customers in your favor.

    It’s not just me who believes it: Massive’s research has found 81% of consumers find user-generated content more trustworthy than professionally created branded content or content from influencers.

    When people see someone like them using your products and speaking in its favor — the very core of user-generated content — your social proof and positive brand sentiment soars.

    3. User-generated content boosts brand loyalty

    Tint’s latest report found 77% of consumers wish their favorite brands had a community.

    And user-generated content is like a mini community-building exercise: It increases customer engagement because you interact with your buyers and share their user-generated posts.

    This further strengthens your connection and lays the foundation of a strong social media community.

    The best part? When you use user-generated content to deepen your relationships for community engagement, you also lay seeds for gaining more user-generated content (UGC) and sales.

    • 82% of customers are more likely to purchase new products varieties because they engage with it through the brand’s community
    • 91% of consumers are more likely to leave a review because they belong to a community

    Talk about a win-win.

    4. User-generated content is a source of content ideas

    There’s no better way to gain more content ideas than by listening to your customers. And customer content in the form of UGC is like buyer research — with additional benefits.

    You can not only share user-generated content to fill your content calendar (with relevant content!) and meet the ideal posts’ frequency across social media channels, but also use the customer content as a treasure trove of ideas and product feedback.

    Do buyers often share a use case you don’t speak to in your content marketing efforts? Are reviews frequently highlighting a feature that should be more prominent in your landing page copy? All these are audience insights you can use from an impeccable source: true brand loyalists.

    5. User-generated content is cost-effective

    If you’re relying on your brand ambassadors or current buyers for creating UGC, you don’t (usually) have to pay them anything to post about your brand.

    And even if you have to share some incentives (like an exclusive discount code, free product, etc.), it’s little compared to traditional advertising costs.

    This is an A+ benefit — regardless of whether you’re a small business or an enterprise company — because you get more authentic content at less cost. What’s not to like (read: love)?

    Now that you’re convinced of the value of user-generated content, the next section will help you formulate a UGC strategy to collect, organize, and use it.

    How to integrate user-generated content into your marketing strategy

    When you’re looking to layer a UGC strategy into your social media strategy, you need systems for three things:

    1. Encouraging your target audience to share UGC

    2. Collecting and organizing user-generated content within your marketing systems

    3. Using user-generated content effectively

    Let’s cover each one by one.

    How to encourage your target audience to share user-generated content?

    It’d be so easy if customers could just come to you with relevant content at your digital doorstep. But that’s not how it works — your target audience needs some encouragement and incentives to share user-generated content with you. Here are a few ideas:

    Actively guide customers to create user content

    Your customers might not think about posting about your brand unless you plant the idea in their heads.

    Nudge customers to share how they use your product in your order delivery or marketing emails — be as specific as possible and share exactly what kind of content you expect.

    You can also guide your target audience on social media to create and submit user contributions while using your product.

    The iconic #ShareACoke campaign, for example, asks customers to share their personalized Coca-Cola cans and bottles.

    Reward customers for creating user-generated content

    Guiding your customers on how to create UGC for your brand is helpful. But giving them a little treat for it is going the extra mile.

    Incentivizing customers will not only boost the quantity of user-generated content you receive, but also increase brand loyalty.

    You can run giveaways or challenges to encourage customers to participate and share user-generated content on social media.

    Domino’s old #PieceofthePieContest is a classic example of how to run challenges to open the floodgates for user-generated content — but you don’t have to offer a $10,000 cash prize.

    You can offer exclusive access to new product lines, free merch, discounts, or anything your target audience would appreciate.

    Encourage your team members to create user-generated content

    Who knows your product better than the people who helped create it? Ask your team members to post authentic content about your product using their own social channels.

    Like with your customers, be clear in your expectations and reward teammates for taking out the time to create user-generated content.

    The best part about team-driven UGC is that your team members are your best brand advocates — they know the ins and outs of your company and what you stand for.

    At Buffer, for example, our teammates often share snippets of how they use the product in their workflow.

    How to collect and organize user-generated content

    It’s easy to keep your UGC library organized when you’re getting only a handful of pieces of content. But what happens when (hopefully!) your UGC library grows — with content from customers, brand ambassadors, teammates, and creators?

    The good news: It’s an excellent problem to have. The better news: you can easily solve it by setting up smooth systems to track, organize, and sort user-generated content (UGC).

    Ask everyone to submit UGC posts using a form

    Set up a form to collect user-generated content using tools like Airtable, Notion, or Typeform for your team members, creators, and brand ambassadors.

    You can even ask customers to fill out a form if you’re running a contest. This will allow you to collect all user-generated content in one place rather than having it scattered across social channels.

    What about customers freely sharing UGC? You don’t want to make them go through the clunky process of filling out a form, too. Ask them to use a branded hashtag so you can collect all user-generated content easily.

    You can take this a step further by using social listening tools to spot content about your brand in the wild.

    Set up an integration to store the saved UGC posts in your marketing tools

    Integrations can be a lifesaver when it comes to saving time and reducing manual work. For example, if you use Buffer for social media management, you can automatically ensure all the posts submitted via the form show up in your Create space (as post ideas) or drafts.

    You can then use tags to spot UGC posts easily in your Buffer account.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    When you have all your UGC content automatically collected inside your marketing tool, it’s easier to sort and use!

    Seek permission as soon as you tag UGC

    As soon as you mark a UGC post, reach out to the original creator and ask if you can use their content on your social channels (and credit them!).

    Using someone’s social posts without permission can not only have legal consequences, but also tarnish your brand reputation.

    And it isn’t as tedious as it sounds: Using Zapier, you could set up an integration between Buffer, Google Forms (or your form tool of choice), and Gmail (or your preferred email tool).

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    As soon as you receive a new form response, the integration will automatically create a new idea in your Create space in Buffer.

    Here’s how the sequence might look:

    1. A customer submits a UGC post via a form.
    2. Their submission is automatically added to your Create space as an idea.
    3. You tag the idea as "user-generated content."
    4. A draft is automatically created in Gmail to ask permission to use the UGC post on your own social media accounts.

    How to use UGC in your marketing strategy?

    You’ve encouraged your target audience to share brand-centric content. You’ve even set up the systems to organize it. What next?

    Use UGC across your marketing content

    UGC is great for social integration, but they aren’t limited to it.

    You can use UGC content in multiple places within your marketing strategy — such as product pages, company newsletters, content marketing, and even ads.

    Add context to your UGC posts

    Instead of simply resharing content created by your customers, add more context to it for future buyers.

    This could be mentioning the product links your customer is flaunting or explaining “see how ABC customer uses this product” in your landing pages.

    Measure the impact of UGC content

    If you’re running dedicated UGC campaigns (like branded hashtags, contests, giveaways), measure their performance over influencer marketing and branded content.

    If they get better results (more engagement, higher click-through rates), it’s a positive sign to double down on them. If they’re performing below average, you can dissect why — maybe you’re sharing them at the wrong time or need to add more context.

    Now you’ve learned the theoretical side of how to integrate UGC into your marketing strategy. But before you dive into the practical aspect, look at how other brands like yours run UGC campaigns successfully.

    7 great examples of user-generated content

    All types of businesses use UGC to generate buzz about their products and create more authentic content. Here are seven of our favorite examples:

    1. Alpenglow

    This example is from inside the house! Our staff engineer at Buffer, Andy Yates, worked on an app (among many others) called Alpenglow.

    The app allows users to check sunrise and sunset forecasts for the perfect light quality for shooting photos, and in 2021, it went viral on TikTok thanks to a user’s video showing how the app works.

    @bea_carpio_

    Espero no ser la unica mega friki de los atardecer así que pls no me ignoreis #sunset #atardecer #españa #spain #lentejas

    ♬ Into Your Arms (feat. Ava Max) – Witt Lowry

    Andy also kindly allowed us to share some statistics about the effectiveness of the UGC through a graph that shows significant spikes around when the user first published the video in July of 2021.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    The app also increased monthly recurring revenue (MRR) when the video went viral in July. The graph below shows that revenue rose sharply to just over $1,200 sometime in that month, up from $200 earlier that year.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Since then, over 2,000 user-created videos have been posted on the Alpenglow TikTok hashtag. 🤯

    Alpenglow was a side project for Andy, but that one user’s video helped the app grow significantly. So if your business is your main project, UGC has the potential to deliver even more value for your brand.

    2. Capable method

    Capable Method is an online fitness studio founded by creator Adriana Blanc. In her business’ Instagram account, Blanc often shares client transformations and stories as social proof of how her program changes the health of her customers.

    This post alone had over 100+ likes (and a lovely comment from the client herself!). Blanc also frequently shares messages from her clients on her Instagram Stories.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    If you’re a founder with a personal brand, share UGC on your own account, too. This will increase their impact and spread the message wider.

    3. Casely

    Casely is a company that sells phone accessories and covers. They have UGC campaigns sharing authentic customer reviews across their YouTube channel.

    It’s worth noting that these review series often get more views on their YouTube channel compared to other types of content. Another example of how social media users interact more positively with authentic UGC posts.

    4. GoodRx 

    GoodRx is a healthcare company that sells medications via its app and website. They asked their customers to share why they love GoodRx and compiled the video to share on their YouTube channel.

    This video got over 50,000 views, and the company also remained authentic by disclosing that they compensated the customers for their appearance.

    GoodRx has an impeccable UGC strategy where they also create in-depth case studies on specific customers for their marketing content — showing their impact in the best possible way.

    5. Dove

    Dove has always been big on customer stories — which makes for A+ UGC content. Take their “Dove hair stories” social media series:

    The series is not only educational about their product and its benefits, but it’s also sentimental and relatable for many customers. Each video in this series has at least 10,000 views — with the highest count going over 100,000. 🤯

    If your brand is planning a UGC campaign, take a page from Dove’s book and keep it aligned to your brand identity and values — it’ll make the posts much more you, in the best way possible.

    6. Fix My Curls

    Fix My Curls is a curly hair care brand selling all kinds of products for people with curly hair. They frequently use their Instagram feed to reshare posts from their customers.

    Fix My Curls always adds its own cheeky Instagram caption to the post and credits the original creator/customer. This allows them to add more details about their products without removing the UGC posts' originality.

    7. Aavia

    Aavia is a period tracker app with a strong Instagram presence. The company regularly shares Instagram carousels from their community of customers who love the app. (embed post)

    Social proof is an integral part of the company’s Instagram strategy — as is evident by their frequent sharing of customer reviews. I love that they also often resurface these posts by sharing them on their Instagram Stories.

    User-Generated Content: What It Is, Why It Matters, and How to Add It to Your Strategy

    Let your customers do the talking

    Once you get the UGC flywheel running, it’s like a shortcut for creating relevant, original content at minimal cost. The important thing is not just having products people would want to rave about, but also offering value to entice your customers to speak up.

    And once that happens, you’re golden! Use Buffer to set up not just strong UGC systems, but also a thorough social media management workflow. From scheduling posts, saving UGC, responding to customers, to analyzing posts — we’ve got it all under one roof. Start with a free plan today.